RE: XP ignores shut down command

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Hello,

Thank you for using newsgroup!

From your post, this issue occurs intermittently, it is always hard for us
to troubleshoot such kind of problems as we cannot reproduce the issue in a
fixed pattern. However, based on our experience, I would provide the
following suggestions to help you.

Suggestion 1:
===========
If you have applied the latest updates and service packs on the Windows XP
Pro machine. If not, please download all latest updates and service packs
on the problematic machine to test the issue again.

Suggestion 2:
===========
To isolate the influence of additional applications, please boot the system
into a Clean Boot environment to see whether this problem continues:

1. Unplug all the unnecessary devices, with only the keyboard and the mouse
left.
2. Click Start, click Run, type "msconfig" (without the quotation marks) in
the Open box, and then click OK.
3. In the Startup tab, click the "Disable All" button.
4. In the Services tab, check the "Hide All Microsoft Services" checkbox,
and then click the "Disable All" button.
5. Click OK and restart your computer.

310560: How to troubleshoot by using the System Configuration utility in
Windows XP
http://support.microsoft.com/kb/310560

Suggestion 3:
===========
I suggest we restart the computer in Safe Mode to see if the problem also
occurs in this mode. Safe Mode loads a minimally protected-mode
configuration, disabling Windows device drivers and using the standard VGA
display adapter.

1. Restart the computer.
2. Keep pressing F8 key until the Windows Startup menu appears.
3. Choose the Safe Mode, and press Enter.

Note: Some third party applications and hardware devices cannot be used
during Safe Mode. You will temporarily be unable to connect to the Internet
while in Safe Mode.

Suggestion 3:
===========
If the problem persists in Safe Mode, you may perform Hardware Clean Boot
to see if the issue is caused by certain hardware device.

1. Click on start and click on run and type devmgmt.msc.
2. Under device manager first click on the plus mark next to Sound, video
and Game Controllers.
3. Right click on each device underneath that and if you have the disable
option, click on it.
4. Do the same thing to Network card, Modems, Floppy drive, CD-ROM drive.
5. Finally disable Display Adapter (Note: Always disable the display
adapter as it's going to prompt us to restart the computer).
6. Once display adapter is disabled it's going to prompt for a restart.
Let's restart the computer.
7. Once the computer starts backup see whether the problem persists. If it
does not start doing divide and conquer on the disabled devices.
8. Once we track down which device is causing the problem we might want to
update the driver for the device.

In addition, I'd like to suggest you refer to the third party website that
contains more methods to troubleshoot shutdown issue:

WINDOWS XP SHUTDOWN & RESTART TROUBLESHOOTING
http://aumha.org/win5/a/shtdwnxp.htm

Note: This response contains a reference to a third party World Wide Web
site. Microsoft is providing this information as a convenience to you.
Microsoft does not control these sites and has not tested any software or
information found on these sites; therefore, Microsoft cannot make any
representations regarding the quality, safety, or suitability of any
software or information found there. There are inherent dangers in the use
of any software found on the Internet, and Microsoft cautions you to make
sure that you completely understand the risk before retrieving any software
from the Internet.

Hope the suggestions help!

Thanks & Regards,

Ken Zhao

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security

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| Thread-Topic: XP ignores shut down command
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| From: =?Utf-8?B?QWRyYXN0b3M=?= <Adrastos@xxxxxxxxxxxxxx>
| Subject: XP ignores shut down command
| Date: Fri, 7 Apr 2006 06:53:02 -0700
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|
| I have a computer with XP pro and it seems to run fine most of the time,
but
| sometimes it will ignore the shut down command. I go to Start, Shut Down
and
| after I confirm Shut Down I just end up back at my desktop. The computer
| will continue to run programs and act pretty normal, but I have to hold
the
| power button to shut it down.
|
| I've been through a dozen or so posts but none of them seem to have the
same
| issue I've got.
|
| How do I troubleshoot this?
|

.

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