Re: NTVDM CPU error and Symantec Autofix

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Ok now adeldave, let's take a step back now that I got 5 winks and took another look-see at the thread.

First off thankyou for the detail, buuuut, always has to be one involved. In your prior response you mentioned:
<quote>
I don't know if it is relevant, but my version of XP was an upgrade from Windows ME
</quote>

In my opinion after shuteye and your mention again of ME which triggered a switch, YES if Symantec is involved. From this threads first post by you to the present last response, Norton LU appears to be the only issue, otherwise everything else appears to run fine.

Now the big Q: Was the/a Symantec application installed when you upgraded from ME to XP? If it was installed and never uninstalled/re-installed from one OS to the other, we'll stop right now with continuing anything other than uninstalling/reinstalling the Sym application. My top dollar bet is that LU is still linked to ME encrypted deep in the registry, hence the reason for the error when you attempt to update or use their online support assistant. Your best chance at stomping out a better portion in the registry is to use the uninstall tools following the articles that accompany them provided by Symantec. Since Symantec isn't for the past few years making it easier for user support site navigation, I had created a dedicated Symantec page a bit back solely to help users ease out of the pain and turmoil of searching for the articles and tools.

Click the link below my sig, you can't miss seeing Symantec on the menu. If you have any issues with anything, anywhere on the site, please inform me so I can promptly rectify it . Keep me in the know of the good, bad and ugly during your venture.


--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375




"adeldave" <adeldave@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:FD5BAE17-0FE3-40D8-98CB-8D16C5529CE4@xxxxxxxxxxxxxxxx
I started sysedit.exe which started correctly (? means I shouldn't have a
problem)
I ran command.com and then edit.com which also started correctly (? suggests
NTVDM works)
Next step was to delete NTVDM but I had already done that so I didn't do it
again.
I checked autoexec.nt and config.nt - I changed "files=40" to "files=20"
(suggested by Troubleshooting MS-DOS based programs in Windows XP article).
autoexec.nt had some extra lines imported from Windows ME but otherwise had
only the default values suggested in the article. When I tried putting REM
before the lines from Windows ME (which related to the temp file) I couldn't
run the Autofix from the Symantec site (because it runs it's programs from
the temp file I think) so I changed things back and kept it as it was
originally.
I then checked the environment variables
Under user variables for path it says
C:\Program Files\Common Files\Ulead Systems\MPEG
Under system variables it says
C:\WINDOWS\system 32; C:|WINDOWS;...
When I click edit to see what else is on that line I get "C:\Program
Files\Common Files\Ulead Systems\MPEG" again
That's where I stopped as the article says to " ensure that the path is the
same as the default path off the CD" and as I said in my last post, I really
have no idea what the default is.
Thanks for taking the time to try and sort this out.
Dave
Dave

"Brian A." wrote:

Please fill in the blank areas with more detail, starting with what you
have done in the article, the results and exactly what the differences are
for the path you provided.

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375





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