Re: NTVDM CPU error and Symantec Autofix
- From: "Brian A." <gonefish'n@afarawaylake>
- Date: Sat, 1 Apr 2006 13:24:27 -0600
I personally wouldn't bank on it. I'd try at the least all of the diagnosis tests to be sure.
Even though I have and still do recommend Symantec's online support assistant, I don't bank on it either. My money is on another Symantec update causing havoc. They had an update about six months ago that ran a quick DOS window, which promptly put a big bolt in the teeth of small gears which ground their application to a halt.
If it's live update you're having trouble with it may have become corrupted, I see they are having an issue with it.
http://service1.symantec.com/SUPPORT/sharedtech.nsf/341510274e83df808825681900038229/ce1317ea99cb57de882567760063d08c?OpenDocument&src=bar_sch_nam&seg=ag
or: http://snipurl.com/oiv5
Personally I wouldn't bother with trying to install it over the net as they suggest in the above article.
Download/install the newest LiveUpdate and run it from your desktop.
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2006032013262013?Open&src=bar_sch_nam&docid=1999051911110813&nsf=sharedtech.nsf&view=341510274e83df808825681900038229&dtype=&prod=&ver=&osv=&osv_lvl=&seg=ag
or: http://snipurl.com/oiva
--
Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/
Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375
"adeldave" <adeldave@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:E25399A7-A25F-4665-9DA5-8D15486FC636@xxxxxxxxxxxxxxxx
Brian, thanks for the speedy reply, and sorry if this is a dumb question but
from the article you suggested it says
"Problem Diagnosis
To diagnose your problem: 1. Start System Configuration Editor (Sysedit.exe).
If this program starts correctly, then there is not an issue with either the
NTVDM or the Windows on Windows subsystem. "
Well, sysedit.exe runs fine on my PC, so does this mean that everything on
my machine is OK and the problem is with the Symantec online programmes?
Thanks again for your help
Dave
"Brian A." wrote:
Troubleshooting NTVDM and WOW Startup Errors
http://support.microsoft.com/kb/q220155/
--
Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/
Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375
"adeldave" <adeldave@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:E8306938-F8B7-4764-B926-00F5AFDB0A01@xxxxxxxxxxxxxxxx
>I recently updated Norton antivirus. Since the update the Norton Live
>Update
> has ceased to work, and the solution from Symantec has been to use > their
> online diagnostic system Autofix. Whenever I try to run any of their
> online
> programmes to fix (hopefully) my problem I get the "NTVDM CPU has
> encountered
> an illegal instruction" error. I have tried some solutions suggested > in
> these
> forums, namely check that command.com works (it does), delete and
> recreate
> ntvdm.exe and wowexec.exe (no help) and run sfc.exe (no problems that > I
> could
> determine). Symantec tech support says it is a Windows problem, so if
> anyone
> here has any ides what else I could try I'd be very grateful.
> Thanks in advance
> Dave
.
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