Re: Blue screen after system restore attempt

?????
Are you talking to me or Maurice?

This all started during a system restore attempt, where Windows never again
booted up.

"David Candy" wrote:

There is no evidence that you have Ram corruption. You haven't provided the message and the message in the link is wrong. So nothing proved at all.

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"Mike" <Mike@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:98083093-A5BA-4A0C-A3DE-9B02CEDF9F17@xxxxxxxxxxxxxxxx
Maurice-

Thanks for the clarification. Was this type of RAM failure going to happen
anyways, or did the System Restore operation simply tax the RAM enough to
cause it to crater? I always wonder what the tipping point is for such
things.

But how could I run anything like MEMTEST86 if I can't get past the blue
screen? This machine is essentially in a coma right now.

We have had the occasion the past few weeks to get a popup warning about a
"Blackworm virus" that appeared spurious, and we never acted on it.
Certainly never clicked on the popup that normally accompanied it. That was
the earlier 'WinFix' reference in this thread, which may not be the exact
name of the product the popup was urging us to purchase. Or that may be a
deadly link itself. Don't know anything about it, only that we never took
the bait. But might it have accompanied something that was wrapping itself
around the RAM??

Mike

"Maurice N ~ MVP" wrote:

Mike,
You've made it clear that you cannot login to Safe mode.

Small but important point. You are slightly confusing (at times) the selective bootup choices (menu for Windows bootup options) and Safe mode Windows. Safe mode is a special mode of Windows.

One of your earlier notes said you have tried selecting
"Last Known Good Configuration" and that it did not work.

The STOP error you noted points to bad RAM memory.
See MS article
http://support.microsoft.com/kb/326679

If you do not know how to safely remove or swap out memory modules, leave that to a professional repair shop. Ask friends if they know & recommend a local shop. Just do not jump to a big national chain store.

And before that, see if you can manage to download & run a basic program for checking the memory.
Run a ram memory tester like MEMTEST86.
See http://www.memtest86.com/

Do NOT do or attempt fixing anything until memory is all checked out as 100 % OK.

HTH
--
Maurice N
MVP Windows - Shell / User
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Mike wrote:
Well, with the power off, everything except the monitor, keyboard and
mouse was disconnected. The system was turned on, and the same
result ensued when using F8 to enter safe mode - the various options
came up, and I selected Safe Mode - it asked me which OS (the only
one I have is XP Home Edition), and when that was hit, the same blue
screen appeared with the same message.

Bad_System_Config_Info
STOP: 0x74

This is the message that appears when any of the various F8 startup
options are selected. And yes, that is a different error message
than with a regular boot attempt. Don't know if those different
errors provide any clues.

Is there any way around to blue screen??


"Mike" wrote:

I can select the safe mode, but I cannot log onto it. All of the
selections offered by the safe mode screen, such as last known good
configuration, just lead to another blue screen that is headed "A
problem has been detected and Windows has shut down to prevent
damage to your computer". Then the 0x74 code appears.

We will try to disconnect everything and try to start this up, and
will let you know.

"Maurice N ~ MVP" wrote:

Mike,

What / WinFix popups / ???

The STOP error is different this time.

Please be explicitly clear. Can you select Safe Mode from the
selective startup (F8) ? and can you login into it? It's
critically important to get in there, if you hope to try some
corrections.

Also, may as well power down & disconnect any printers, scanners,
or external devices ---- except for mouse & keyboard & monitor.

--
Maurice N
MVP Windows - Shell / User
-----


Mike wrote:
Maurice-thanks for picking this up.

I can get to the safe mode screen, but the selection of any of the
safe mode options (including going to "the last known good point")
does not suceed in starting up XP, and another blue screen appears.

However, when I startup and forget to try to enter safe mode, the
following appears:

A problem has been detected and Windows has been shut down to
prevent damage to your computer. BAD_SYSTEM-CONFIG-INFO. If this
is the first time you've seen this stop error screen, restart. If
it appears again, (same as earlier message about drivers and
hardware, etc.)

Technical Info:
STOP 0x00000074 (0x00000003, 0x00000002, 0x8008800, 0xc000014c)

I can enter the safe mode and give you those error messages, as
well.

However, to your question on hardware or device drivers or 3rd
party programs - not to my knowledge. This is a family computer,
so the kids have added games and such, but no hardware that I know
of. I picked a date for the system restore that was prior to the
sluggish behavior. If there was something added to the system
after that point, and it was connected when the system restore
process tried to reboot, would that cause this failure (I don't
know what that might be though). It is hard to point to something
in particular, though the WinFix popups have become more frequent
lately.

"Maurice N ~ MVP" wrote:

Hi Mike,

0x0000008E is KERNEL_MODE_EXCEPTION_NOT_HANDLED

See Aumha.org page on STOP MESSAGES
http://aumha.org/win5/kbestop.htm

See what it says there.

Also see Aumha.org's "Windows XP Shutdown & Restart
Troubleshooting" page. http://aumha.org/win5/a/shtdwnxp.htm


Your last paragraph hints at your being able to get into Safe
mode. Is that right?

Have you or someone else, added or changed hardware, or updated
device drivers, or added new 3rd-party programs? e.g. What has
changed in the last xx days before this problem?

You may have to post back with the full text that shows around the
STOP code.

--
Maurice N
MVP Windows - Shell / User
-----


Mike wrote:
A system restore attempt failed. I tried to restore because PC
had become painfully slow. Restore was near complete, and was
rebooting the system, when the blue screen appeared and said
(only slightly paraphrased) "If this is your first time,
restart. If this happens again, check for adequate disk space.
If a driver is ID'd in the stop message disable the driver or
check w/mfr for driver updates. Try changing video adapters.

Check with your hardware vendor for any BIOS updates. Diable BIOS
memory options such as caching or shadowing. If you need to use
safe mode to remove or disable components, restart your computer,
press F8 to select Advanced Startup Options and select Safe Mode.

Technical Info:
STOP 0x0000008E (0xC000005, 0x005C0073, 0xEE20c7c4, 0x00000000)
Beginning dump of physical memory. Physical memory dump
complete. Contact your system administrator or technical support
group for further assistance."

Well, since that is me....HELP!!!!

Multiple efforts to reboot in safe mode have all failed. The
blue screen reappears, with a message headlined
Bad_System_Config_Info, followed by more narrative. I can try
that all again and post that narrative here. But suffice it to
say, there is no functionality at all other than to toggle some
of the settings in Safe Mode.

Any ideas??


.

Relevant Pages

  • Re: Cant handle infected PC. Please Help!
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  • Re: Cant handle infected PC. Please Help!
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    (microsoft.public.security)
  • Re: Cant handle infected PC. Please Help!
    ... windows does not recognise them). ... Probably you'll have the same troubles in Safe Mode, ... If you can get into Safe Mode, try doing a System Restore to before ... booting into Safe Mode Command Prompt. ...
    (microsoft.public.security)
  • Re: Windows XP Home Edition-Wont boot up
    ... "Maurice N ~ MVP" wrote: ... The MS Knowledge Base article noted below, may help in restoring a "prior XP System Restore point", ... in the case where you are unable to do this from a Windows session. ... MVP Windows - Shell / User ...
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