Re: Blue screen after system restore attempt

Well, with the power off, everything except the monitor, keyboard and mouse
was disconnected. The system was turned on, and the same result ensued when
using F8 to enter safe mode - the various options came up, and I selected
Safe Mode - it asked me which OS (the only one I have is XP Home Edition),
and when that was hit, the same blue screen appeared with the same message.

Bad_System_Config_Info
STOP: 0x74

This is the message that appears when any of the various F8 startup options
are selected. And yes, that is a different error message than with a regular
boot attempt. Don't know if those different errors provide any clues.

Is there any way around to blue screen??


"Mike" wrote:

I can select the safe mode, but I cannot log onto it. All of the selections
offered by the safe mode screen, such as last known good configuration, just
lead to another blue screen that is headed "A problem has been detected and
Windows has shut down to prevent damage to your computer". Then the 0x74
code appears.

We will try to disconnect everything and try to start this up, and will let
you know.

"Maurice N ~ MVP" wrote:

Mike,

What / WinFix popups / ???

The STOP error is different this time.

Please be explicitly clear. Can you select Safe Mode from the selective startup (F8) ? and can you login into it?
It's critically important to get in there, if you hope to try some corrections.

Also, may as well power down & disconnect any printers, scanners, or external devices ---- except for mouse & keyboard & monitor.

--
Maurice N
MVP Windows - Shell / User
-----


Mike wrote:
Maurice-thanks for picking this up.

I can get to the safe mode screen, but the selection of any of the
safe mode options (including going to "the last known good point")
does not suceed in starting up XP, and another blue screen appears.

However, when I startup and forget to try to enter safe mode, the
following appears:

A problem has been detected and Windows has been shut down to prevent
damage to your computer. BAD_SYSTEM-CONFIG-INFO. If this is the
first time you've seen this stop error screen, restart. If it
appears again, (same as earlier message about drivers and hardware,
etc.)

Technical Info:
STOP 0x00000074 (0x00000003, 0x00000002, 0x8008800, 0xc000014c)

I can enter the safe mode and give you those error messages, as well.

However, to your question on hardware or device drivers or 3rd party
programs - not to my knowledge. This is a family computer, so the
kids have added games and such, but no hardware that I know of. I
picked a date for the system restore that was prior to the sluggish
behavior. If there was something added to the system after that
point, and it was connected when the system restore process tried to
reboot, would that cause this failure (I don't know what that might
be though). It is hard to point to something in particular, though
the WinFix popups have become more frequent lately.

"Maurice N ~ MVP" wrote:

Hi Mike,

0x0000008E is KERNEL_MODE_EXCEPTION_NOT_HANDLED

See Aumha.org page on STOP MESSAGES
http://aumha.org/win5/kbestop.htm

See what it says there.

Also see Aumha.org's "Windows XP Shutdown & Restart Troubleshooting"
page. http://aumha.org/win5/a/shtdwnxp.htm


Your last paragraph hints at your being able to get into Safe mode.
Is that right?

Have you or someone else, added or changed hardware, or updated
device drivers, or added new 3rd-party programs? e.g. What has
changed in the last xx days before this problem?

You may have to post back with the full text that shows around the
STOP code.

--
Maurice N
MVP Windows - Shell / User
-----


Mike wrote:
A system restore attempt failed. I tried to restore because PC had
become painfully slow. Restore was near complete, and was rebooting
the system, when the blue screen appeared and said (only slightly
paraphrased) "If this is your first time, restart. If this happens
again, check for adequate disk space. If a driver is ID'd in the
stop message disable the driver or check w/mfr for driver updates.
Try changing video adapters.

Check with your hardware vendor for any BIOS updates. Diable BIOS
memory options such as caching or shadowing. If you need to use
safe mode to remove or disable components, restart your computer,
press F8 to select Advanced Startup Options and select Safe Mode.

Technical Info:
STOP 0x0000008E (0xC000005, 0x005C0073, 0xEE20c7c4, 0x00000000)
Beginning dump of physical memory. Physical memory dump complete.
Contact your system administrator or technical support group for
further assistance."

Well, since that is me....HELP!!!!

Multiple efforts to reboot in safe mode have all failed. The blue
screen reappears, with a message headlined Bad_System_Config_Info,
followed by more narrative. I can try that all again and post that
narrative here. But suffice it to say, there is no functionality at
all other than to toggle some of the settings in Safe Mode.

Any ideas??

.

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