Re: "Did you know" in H & S not working

Help and Support - Did you know not working...

Delete the following file.
C:\WINDOWS\PCHEALTH\HELPCTR\Config\News\newsver.xml
http://www.kellys-korner-xp.com/top10faqs.htm

Did you know? Updated: Monday, 13 February, 2006

As near as I can tell, the Updated date seems to be related to the Modified
date of
C:\WINDOWS\PCHEALTH\HELPCTR\Config\News\NewsHeadlines_1033_Professional.xml
(or NewsHeadlines_1033_Personal.xml or NewsHeadlines_1033_Server.xml or
NewsHeadlines_1033_AdvancedServer or NewsHeadlines_1033_DataCenter)
and
C:\WINDOWS\PCHEALTH\HELPCTR\Config\News\newsver.xml

Seems to be a common problem. At least yours is working, otherwise you'd
see this...

[[When you are connected to the Internet, this area will display links to
timely help and support information. If you want to connect to the Internet
now, start the New Connection Wizard and see how to establish a Web
connection through an Internet service provider. ]]

This can happen if
C:\WINDOWS\PCHEALTH\HELPCTR\Config\News\NewsHeadlines_1033_Professional.xml
is missing. Or whatever version for XP that you have is missing.

Also...

Windows XP Internet Programs Cannot Connect to the Internet Through
Broadband Connection
http://support.microsoft.com/default.aspx?scid=kb;en-us;307164

Help and Support Center Does Not Automatically Connect to the Internet
http://support.microsoft.com/default.aspx?scid=kb;en-us;315955

---------------

Hey guys, very simple, always skip the obvious....I updated my time frame by
nist.gov and did nothing. Today, I updated by windows time, and "Voila",
everytime I click Help and Support, the date is correct....Curiosity killed
the cat. I think not....Thanks to you all....Debbie
-------------

I believed that synchronizing the time on your computer clock was
coincidental. But I tried it anyway and...

Did you know? Updated: Saturday, 15 October, 2005

Son of a gun!

I wonder if this has to do with the fact that I normally have the Windows
Time service disabled and only start it once in a while when I synchronize
my clock manually.

If this is true, then if one has the Windows Time service set to Automatic
and Windows sets synchronization to occur weekly, then Did you know? should
be updated at least weekly. And if one were to synchronize their clocks
more often then Did you know? should update more often.

I should have looked before I synchronized my clock this time to see when
the last time it had been synchronized was. I suspect that Tuesday, 30
August, 2005 was when that happened since that's what Did you know? was
stuck on.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In news:uV0HEwlNGHA.1216@xxxxxxxxxxxxxxxxxxxx,
Peter <ex-brit AT rogers DOT com> hunted and pecked:
I've tried rebuilding H & S as per Kelly's XP website, also deleting the
following file. C:\WINDOWS\PCHEALTH\HELPCTR\Config\News\newsver.xml
I even tried another tip, enabling HTTP 1.1 via proxy in IE Tools/Internet
Option/Advanced and checking "automatically detect" under
connections....to no avail.
I also tried running sfc /scannow, went OK, no joy though.
This is a brand new installation and I haven't run any registry cleaners.
Anti-spyware/virus detect nothing.
My connection is an "always on" high speed cable via Intel Pro/100 VE LAN.
Any other ideas??


--
Peter
Toronto, Canada
XP Pro SP2 Fully Updated
P4 HT @ 3.0ghz, 360gb HD, 2.0gb DDR

.

Relevant Pages

  • Re: Problem with slower startup of XP windows SP3
    ... Event Viewer reports renders interpretation infinitely more difficult. ... see Help and Support Center at ... "Event Viewer in windows: ... Log on as an user with administrative rights and open Internet Explorer ...
    (microsoft.public.windowsxp.general)
  • Re: Problem with slower startup of XP windows SP3
    ... "Event Viewer in windows: ... (Source: Service Control Manager): ... see Help and Support Center at ... Close all Internet Explorer windows and other applications. ...
    (microsoft.public.windowsxp.general)
  • Re: "Did you know" in H & S not working
    ... [[When you are connected to the Internet, this area will display links to ... start the New Connection Wizard and see how to establish a Web ... Windows XP Internet Programs Cannot Connect to the Internet Through ... Time service disabled and only start it once in a while when I synchronize ...
    (microsoft.public.windowsxp.help_and_support)
  • Re: Problem with slower startup of XP windows SP3
    ... Download the latest version of the Windows Update agent from here: ... Log on as an user with administrative rights and open Internet Explorer ... Support web page - downloads and drivers and enter in your machine's ... Start the Control Panel Power Options applet (go to Start, Settings, ...
    (microsoft.public.windowsxp.general)
  • Re: "Did you know" in H & S not working
    ... [[When you are connected to the Internet, ... start the New Connection Wizard and see how to establish a Web ... Windows XP Internet Programs Cannot Connect to the Internet Through ... And if one were to synchronize their clocks ...
    (microsoft.public.windowsxp.help_and_support)
Loading