Re: Unable to Access Help & Support

>> "C:\WINDOWS\System32\svchost.exe -k netsvcs" as the path to the
>> executable. Is that correct?

Yes. That's correct.


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


"Ed Forsythe" <EdForsythe@xxxxxxxxxxx> wrote in message
news:rfadnXj9FIH32VTeRVn-sQ@xxxxxxxxxxxxxxx
Ramesh, I still have no packagestore directory. I created a bat file with
your commands and it seems to run with no errors but it completes in a
matter of a few seconds. If it is actually installing Help and Support it
should take longer than that as you indicated. As I indicated previously the
Help and Support service is running but when I check properties I see
"C:\WINDOWS\System32\svchost.exe -k netsvcs" as the path to the executable.
Is that correct?

"Ramesh, MS-MVP" <ramesh@xxxxxxxxxxxx> wrote in message
news:%23jgTnbTGGHA.3776@xxxxxxxxxxxxxxxxxxxxxxx
> Hi Ed,
>
> The PackageStore folder should get rebuilt when you run these commands:
>
> - - -
> net stop helpsvc
> cd /d %windir%\pchealth\helpctr
> rd packagestore /s /q
> rd installedskus /s /q
> cd binaries
> start /w helpsvc /svchost netsvcs /regserver /install
> start /w helpsvc /register
> - - -
>
> Simply copy the lines to a Notepad document, and save as helpfix.bat. Then
> double-click helpfix.bat to run it.
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
> Windows® XP Troubleshooting http://www.winhelponline.com
>
>
> "Ed Forsythe" <EdForsythe@xxxxxxxxxxx> wrote in message
> news:0qydnU9bDPKIoVTeRVn-pg@xxxxxxxxxxxxxxx
> Hi Ramesh,
> I have been to your site (great!) many time in an attempt to solve this
> problem but I tried your suggestions again in the hope (vain) that I may
> have missed something - still no joy. One thing puzzles me and that is
> the"
> rd packagestore /s /q" command. I have no packagestore directory. Could
> that be the problem?
>
>
> "Ramesh, MS-MVP" <ramesh@xxxxxxxxxxxx> wrote in message
> news:ezRez1MGGHA.3976@xxxxxxxxxxxxxxxxxxxxxxx
>> Adding to Bert's expert advice, see below my standard response for fixing
>> Help Center:
>>
>> Start with DLL registration. Proceed to next method if one fails to
>> resolve
>> the problem.
>>
>> Type in Start, Run dialog:
>>
>> helpctr -regserver
>> regsvr32 itss
>> regsvr32 hhctrl.ocx
>> regsvr32 jscript
>>
>> Fix Windows XP Help - from Doug's site:
>> http://www.dougknox.com/xp/utils/fix_windows_xp_help.htm
>>
>> In _nothing_ helps, try reinstalling HelpCenter:
>>
>> Open %systemroot%\inf folder and locate the PCHealth.inf file (might show
>> as
>> PCHealth in W.Explorer). Right-click the file and choose "Install".
>> Insert
>> your XP CD when prompted. If you have a Service Pack installed, be sure
>> to
>> point to the %Windir%\i386\ServicePackFiles folder, or your slipstreamed
>> XP
>> CD (if available).
>>
>> Comprehensive rebuild of Help Center: Posted by Rebecca Chen[MS]
>>
>> Click Start, click Run and type CMD, and click OK.
>> In Command Prompt, type the following commands and press Enter after each
>> line: (Alternately, create a Batch file and run.)
>>
>> net stop helpsvc
>> cd /d %windir%\pchealth\helpctr
>> rd packagestore /s /q
>> rd installedskus /s /q
>> cd binaries
>> start /w helpsvc /svchost netsvcs /regserver /install
>> start /w helpsvc /register
>>
>> Note: The "start /w helpsvc /svchost netsvcs /regserver /install" command
>> line reinstalls Help and Support, which may take several minutes.
>>
>>
>> --
>> Regards,
>>
>> Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
>> Windows® XP Troubleshooting http://www.winhelponline.com
>>
>>
>> "Bert Kinney" <bert@xxxxxxxxxx> wrote in message
>> news:er2UxKLGGHA.3176@xxxxxxxxxxxxxxxxxxxxxxx
>> Hi Ed,
>>
>> You will find several troubleshooting steps on the link below, including
>> reinstalling Help and Support.
>>
>> Troubleshooting problems with Help and Support Center
>> http://windowsxp.mvps.org/helpctr.htm
>>
>> --
>> Regards,
>> Bert Kinney MS-MVP Shell/User
>> http://bertk.mvps.org
>>
>> Ed Forsythe wrote:
>>> Hi All,
>>>
>>> When I try to access Help and Support via Start/Help and support the
>>> hourglass appears briefly but nothing happens. I've tried two Repair
>>> installs and one Upgrade install with no success other than to screw
>>> up other features :( These are some of the potential solutions I have
>>> attempted:
>>>
>>> I ran C:\>sc query helpsvc and got the following results
>>>
>>> SERVICE_NAME: helpsvc
>>>
>>> TYPE : 20 WIN32_SHARE_PROCESS
>>>
>>> STATE : 4 RUNNING
>>>
>>> (STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN)
>>>
>>> WIN32_EXIT_CODE : 0 (0x0)
>>>
>>> SERVICE_EXIT_CODE : 0 (0x0)
>>>
>>> CHECKPOINT : 0x0
>>>
>>> WAIT_HINT : 0x0
>>>
>>> 2. Services.msc is in the Windows\System32 directory
>>>
>>> 3. Start/Run/Services.msc = OK
>>>
>>> 4. Ran Regsvr32 filemgmt.dll = OK
>>>
>>> 5. Expanded a new HelpSvc.exe file into the
>>> C:\Windows\PCHealth\HelpCtr\Binaries folder = OK
>>>
>>> 6. Help and Support Services = Started and Remote Procedure Call (RPC)
>>> Service is listed under "Dependencies" and is Started.
>>>
>>> 7. Ran a couple of vbs scripts designed to fix the problem = No Joy.
>>>
>>> 8. Two Repair installs and one upgrade install = No Joy but they
>>> manage to mess up my Windows Update and Firewall :-( Took awhile to
>>> solve those problem <S>.
>>>
>>> 9. Expanded these files from the XP CD and installed into the correct
>>> directories:
>>>
>>> Winhlp32.cn_
>>>
>>> Winhlp32.ex_
>>>
>>> Winhlp32.hl_
>>>
>>> 10. Am not, won't not, will not, under *any* circumstances format
>>> until Vista!! I never use "Help and Support" anyhow. It's a little
>>> too basic and Google is my friend ;-)
>>>
>>> Grrrrr! @#$%^&$
>>
>>
>>
>
>
>



.

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