Re: Unable to Access Help & Support

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Hi Troops,
I tried them all a few times - still no joy. I really appreciate your help.
Thank you all very much. It's 0247hrs here in MD and I'm whipped so I'm
going to have a wee dram of scotch and hit the sack. See you all later -
G'nite -

"Ramesh, MS-MVP" <ramesh@xxxxxxxxxxxx> wrote in message
news:ezRez1MGGHA.3976@xxxxxxxxxxxxxxxxxxxxxxx
> Adding to Bert's expert advice, see below my standard response for fixing
> Help Center:
>
> Start with DLL registration. Proceed to next method if one fails to
> resolve
> the problem.
>
> Type in Start, Run dialog:
>
> helpctr -regserver
> regsvr32 itss
> regsvr32 hhctrl.ocx
> regsvr32 jscript
>
> Fix Windows XP Help - from Doug's site:
> http://www.dougknox.com/xp/utils/fix_windows_xp_help.htm
>
> In _nothing_ helps, try reinstalling HelpCenter:
>
> Open %systemroot%\inf folder and locate the PCHealth.inf file (might show
> as
> PCHealth in W.Explorer). Right-click the file and choose "Install". Insert
> your XP CD when prompted. If you have a Service Pack installed, be sure to
> point to the %Windir%\i386\ServicePackFiles folder, or your slipstreamed
> XP
> CD (if available).
>
> Comprehensive rebuild of Help Center: Posted by Rebecca Chen[MS]
>
> Click Start, click Run and type CMD, and click OK.
> In Command Prompt, type the following commands and press Enter after each
> line: (Alternately, create a Batch file and run.)
>
> net stop helpsvc
> cd /d %windir%\pchealth\helpctr
> rd packagestore /s /q
> rd installedskus /s /q
> cd binaries
> start /w helpsvc /svchost netsvcs /regserver /install
> start /w helpsvc /register
>
> Note: The "start /w helpsvc /svchost netsvcs /regserver /install" command
> line reinstalls Help and Support, which may take several minutes.
>
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
> Windows® XP Troubleshooting http://www.winhelponline.com
>
>
> "Bert Kinney" <bert@xxxxxxxxxx> wrote in message
> news:er2UxKLGGHA.3176@xxxxxxxxxxxxxxxxxxxxxxx
> Hi Ed,
>
> You will find several troubleshooting steps on the link below, including
> reinstalling Help and Support.
>
> Troubleshooting problems with Help and Support Center
> http://windowsxp.mvps.org/helpctr.htm
>
> --
> Regards,
> Bert Kinney MS-MVP Shell/User
> http://bertk.mvps.org
>
> Ed Forsythe wrote:
>> Hi All,
>>
>> When I try to access Help and Support via Start/Help and support the
>> hourglass appears briefly but nothing happens. I've tried two Repair
>> installs and one Upgrade install with no success other than to screw
>> up other features :( These are some of the potential solutions I have
>> attempted:
>>
>> I ran C:\>sc query helpsvc and got the following results
>>
>> SERVICE_NAME: helpsvc
>>
>> TYPE : 20 WIN32_SHARE_PROCESS
>>
>> STATE : 4 RUNNING
>>
>> (STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN)
>>
>> WIN32_EXIT_CODE : 0 (0x0)
>>
>> SERVICE_EXIT_CODE : 0 (0x0)
>>
>> CHECKPOINT : 0x0
>>
>> WAIT_HINT : 0x0
>>
>> 2. Services.msc is in the Windows\System32 directory
>>
>> 3. Start/Run/Services.msc = OK
>>
>> 4. Ran Regsvr32 filemgmt.dll = OK
>>
>> 5. Expanded a new HelpSvc.exe file into the
>> C:\Windows\PCHealth\HelpCtr\Binaries folder = OK
>>
>> 6. Help and Support Services = Started and Remote Procedure Call (RPC)
>> Service is listed under "Dependencies" and is Started.
>>
>> 7. Ran a couple of vbs scripts designed to fix the problem = No Joy.
>>
>> 8. Two Repair installs and one upgrade install = No Joy but they
>> manage to mess up my Windows Update and Firewall :-( Took awhile to
>> solve those problem <S>.
>>
>> 9. Expanded these files from the XP CD and installed into the correct
>> directories:
>>
>> Winhlp32.cn_
>>
>> Winhlp32.ex_
>>
>> Winhlp32.hl_
>>
>> 10. Am not, won't not, will not, under *any* circumstances format
>> until Vista!! I never use "Help and Support" anyhow. It's a little
>> too basic and Google is my friend ;-)
>>
>> Grrrrr! @#$%^&$
>
>
>


.

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