Re: Unable to Access Help & Support
- From: "Ramesh, MS-MVP" <ramesh@xxxxxxxxxxxx>
- Date: Sat, 14 Jan 2006 11:14:12 +0530
Adding to Bert's expert advice, see below my standard response for fixing
Help Center:
Start with DLL registration. Proceed to next method if one fails to resolve
the problem.
Type in Start, Run dialog:
helpctr -regserver
regsvr32 itss
regsvr32 hhctrl.ocx
regsvr32 jscript
Fix Windows XP Help - from Doug's site:
http://www.dougknox.com/xp/utils/fix_windows_xp_help.htm
In _nothing_ helps, try reinstalling HelpCenter:
Open %systemroot%\inf folder and locate the PCHealth.inf file (might show as
PCHealth in W.Explorer). Right-click the file and choose "Install". Insert
your XP CD when prompted. If you have a Service Pack installed, be sure to
point to the %Windir%\i386\ServicePackFiles folder, or your slipstreamed XP
CD (if available).
Comprehensive rebuild of Help Center: Posted by Rebecca Chen[MS]
Click Start, click Run and type CMD, and click OK.
In Command Prompt, type the following commands and press Enter after each
line: (Alternately, create a Batch file and run.)
net stop helpsvc
cd /d %windir%\pchealth\helpctr
rd packagestore /s /q
rd installedskus /s /q
cd binaries
start /w helpsvc /svchost netsvcs /regserver /install
start /w helpsvc /register
Note: The "start /w helpsvc /svchost netsvcs /regserver /install" command
line reinstalls Help and Support, which may take several minutes.
--
Regards,
Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com
"Bert Kinney" <bert@xxxxxxxxxx> wrote in message
news:er2UxKLGGHA.3176@xxxxxxxxxxxxxxxxxxxxxxx
Hi Ed,
You will find several troubleshooting steps on the link below, including
reinstalling Help and Support.
Troubleshooting problems with Help and Support Center
http://windowsxp.mvps.org/helpctr.htm
--
Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org
Ed Forsythe wrote:
> Hi All,
>
> When I try to access Help and Support via Start/Help and support the
> hourglass appears briefly but nothing happens. I've tried two Repair
> installs and one Upgrade install with no success other than to screw
> up other features :( These are some of the potential solutions I have
> attempted:
>
> I ran C:\>sc query helpsvc and got the following results
>
> SERVICE_NAME: helpsvc
>
> TYPE : 20 WIN32_SHARE_PROCESS
>
> STATE : 4 RUNNING
>
> (STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN)
>
> WIN32_EXIT_CODE : 0 (0x0)
>
> SERVICE_EXIT_CODE : 0 (0x0)
>
> CHECKPOINT : 0x0
>
> WAIT_HINT : 0x0
>
> 2. Services.msc is in the Windows\System32 directory
>
> 3. Start/Run/Services.msc = OK
>
> 4. Ran Regsvr32 filemgmt.dll = OK
>
> 5. Expanded a new HelpSvc.exe file into the
> C:\Windows\PCHealth\HelpCtr\Binaries folder = OK
>
> 6. Help and Support Services = Started and Remote Procedure Call (RPC)
> Service is listed under "Dependencies" and is Started.
>
> 7. Ran a couple of vbs scripts designed to fix the problem = No Joy.
>
> 8. Two Repair installs and one upgrade install = No Joy but they
> manage to mess up my Windows Update and Firewall :-( Took awhile to
> solve those problem <S>.
>
> 9. Expanded these files from the XP CD and installed into the correct
> directories:
>
> Winhlp32.cn_
>
> Winhlp32.ex_
>
> Winhlp32.hl_
>
> 10. Am not, won't not, will not, under *any* circumstances format
> until Vista!! I never use "Help and Support" anyhow. It's a little
> too basic and Google is my friend ;-)
>
> Grrrrr! @#$%^&$
.
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