Re: Unable to Access Help & Support

Hi Ed,

You will find several troubleshooting steps on the link below, including
reinstalling Help and Support.

Troubleshooting problems with Help and Support Center
http://windowsxp.mvps.org/helpctr.htm

--
Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org

Ed Forsythe wrote:
> Hi All,
>
> When I try to access Help and Support via Start/Help and support the
> hourglass appears briefly but nothing happens. I've tried two Repair
> installs and one Upgrade install with no success other than to screw
> up other features :( These are some of the potential solutions I have
> attempted:
>
> I ran C:\>sc query helpsvc and got the following results
>
> SERVICE_NAME: helpsvc
>
> TYPE : 20 WIN32_SHARE_PROCESS
>
> STATE : 4 RUNNING
>
> (STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN)
>
> WIN32_EXIT_CODE : 0 (0x0)
>
> SERVICE_EXIT_CODE : 0 (0x0)
>
> CHECKPOINT : 0x0
>
> WAIT_HINT : 0x0
>
> 2. Services.msc is in the Windows\System32 directory
>
> 3. Start/Run/Services.msc = OK
>
> 4. Ran Regsvr32 filemgmt.dll = OK
>
> 5. Expanded a new HelpSvc.exe file into the
> C:\Windows\PCHealth\HelpCtr\Binaries folder = OK
>
> 6. Help and Support Services = Started and Remote Procedure Call (RPC)
> Service is listed under "Dependencies" and is Started.
>
> 7. Ran a couple of vbs scripts designed to fix the problem = No Joy.
>
> 8. Two Repair installs and one upgrade install = No Joy but they
> manage to mess up my Windows Update and Firewall :-( Took awhile to
> solve those problem <S>.
>
> 9. Expanded these files from the XP CD and installed into the correct
> directories:
>
> Winhlp32.cn_
>
> Winhlp32.ex_
>
> Winhlp32.hl_
>
> 10. Am not, won't not, will not, under *any* circumstances format
> until Vista!! I never use "Help and Support" anyhow. It's a little
> too basic and Google is my friend ;-)
>
> Grrrrr! @#$%^&$


.

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