Unable to Access Help & Support
- From: "Ed Forsythe" <EdForsythe@xxxxxxxxxxx>
- Date: Fri, 13 Jan 2006 20:27:38 -0500
Hi All,
When I try to access Help and Support via Start/Help and support the
hourglass appears briefly but nothing happens. I've tried two Repair
installs and one Upgrade install with no success other than to screw up
other features :( These are some of the potential solutions I have
attempted:
I ran C:\>sc query helpsvc and got the following results
SERVICE_NAME: helpsvc
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
2. Services.msc is in the Windows\System32 directory
3. Start/Run/Services.msc = OK
4. Ran Regsvr32 filemgmt.dll = OK
5. Expanded a new HelpSvc.exe file into the
C:\Windows\PCHealth\HelpCtr\Binaries folder = OK
6. Help and Support Services = Started and Remote Procedure Call (RPC)
Service is listed under "Dependencies" and is Started.
7. Ran a couple of vbs scripts designed to fix the problem = No Joy.
8. Two Repair installs and one upgrade install = No Joy but they manage to
mess up my Windows Update and Firewall :-( Took awhile to solve those
problem <S>.
9. Expanded these files from the XP CD and installed into the correct
directories:
Winhlp32.cn_
Winhlp32.ex_
Winhlp32.hl_
10. Am not, won't not, will not, under *any* circumstances format until
Vista!! I never use "Help and Support" anyhow. It's a little too basic and
Google is my friend ;-)
Grrrrr! @#$%^&$
.
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