Re: reinstalling norton antivirus problem

Frederick *** wrote:
I removed norton antivirus becuse of a problem.
And when I go to reinstall it again it says that I have and older version norton antivirus installed already insert update cd to update norton antivirus.

how do I find and remove the old norton antivirus files so can do full reinstall.

note: i went did search for files and folders and deleted norton systemworks 2003 which has norton antivirus in it so it did show norton files on my pc but it was to see files from norton antivirus on pc how do i find these files and delete them so i can reinstall norton antivirus again.


My advice is to find another product. There are programs on the Symantec site that will help you fully uninstall then reinstall. They may work for you, but from my experience, once you start having trouble, with NAV that's it.

I've had nothing but trouble since I tried to update to NIS2005, which includes NAV. Everything installed, but then liveupdate refused to do the program updates to NAV and NIS. It did all the others.

Symantec advice was simply to uninstall everything and then reinstall. I must have done that 20 times with no change to the result, even using their special tools. In the end, I demanded my money back and just got a subscription update on NIS2003. Then I couldn't reinstall that! I then manually removed from the registry any item with a Symantec reference and deleted every folder on my PC related to Symantec. I could then reinstall NIS2003.

That has worked for 6 months - but then when right clicking yesterday to check a downloaded file, up came a box saying program error, uninstall then reinstall.

I have now done that 5 times, and am back to the original problem I had with NIS2005 - Live Update will not do the program updates to NAV and NIS, but will do everything else.

I've just gone through the registry/folder delete process again - there were hundreds of entries in the registry, and my computer is running noticeably faster and is more responsive. I'm not reinstalling NIS/NAV and am looking for another AV product. In the meantime, I've turned on the Windows firewall again and don't open email attachments!

I do hope you have better luck.
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