Re: Repair the registery

Hi Scott,

Thanks for your reply.

I understand you get an "Access is denied" error message when you try to
install Windows XP SP2. I recommend you may refer to the following KB
article to resolve this issue:

873148 You receive an "Access is denied" error message when you try to
install Windows XP Service Pack 2
http://support.microsoft.com/default.aspx?scid=kb;EN-US;873148

I copy related information as below just for your convenience:

Important: This article contains information about how to modify the
registry. Make sure to back up the registry before you modify it. Make sure
that you know how to restore the registry if a problem occurs. For more
information about how to back up, restore, and modify the registry, click
the following article number to view the article in the Microsoft Knowledge
Base:

Description of the Microsoft Windows registry
http://support.microsoft.com/kb/256986

CAUSE
==================
These issues may occur when permissions for one or more registry keys are
restricted in a way that prevents the update of those registry keys. A
failure to update a registry key may cause the Setup program to fail.

WORKAROUND
==================
Warning: Serious problems might occur if you modify the registry
incorrectly by using Registry Editor or by using another method. These
problems might require that you reinstall your operating system. Microsoft
cannot guarantee that these problems can be solved. Modify the registry at
your own risk.

Note: You must be a member of the Administrators security group to complete
these steps.

To work around this issue, follow these steps.

Step 1: Verify that there is a failure to update the registry
------------------------------
a. Open the Svcpack.log file. By default, this file is located in the
C:\Windows folder. To open the Svcpack.log file, click Start, click Run,
type %windir%\svcpack.log, and then click OK.
b. On the Edit menu, click Find.
c. In the Find what box, type DoRegistryUpdates failed, and then click
Find Next.
d. If a DoRegistryUpdates failed error message is found, a problem exists
that is preventing the update of the registry. The error message will be
similar to the following example:
xxxx.xxx: DoInstallation:DoRegistryUpdates failed.
xxxx.xxx: Access is denied.
xxxx.xxx: Message displayed to the user: Access is denied.
Note xxxx.xxx represents the timestamp of each entry.

Step 2: Locate the specific registry key
------------------------------
As soon as you have verified that a registry permission failure has
occurred, you must locate the correct registry key to change the
permissions and enable Windows XP SP2 to install successfully. To do this,
follow these steps:

a. Include registry information in the Setupapi.log file by enabling
verbose logging. For more information about how to enable verbose logging,
view the following article in the Microsoft Knowledge Base:
How to enable verbose logging on a Windows XP-based computer
http://support.microsoft.com/kb/906485

Note: By default, registry keys are not recorded in the Setupapi.log file.

After you enable verbose logging, install Windows XP SP2 again to capture
the registry key.

b. Open the Setupapi.log file. By default, this file is located in the
C:\Windows folder. To open the Setupapi.log file, click Start, click Run,
type %windir%\setupapi.log, and then click OK.

c. Press CTRL+END to scroll to the end of the Setupapi.log file.

d. On the Edit menu, click Find.

e. In the Find what box, type Error 5: Access is denied under Direction,
click Up, and then click Find Next.

The found entry in the Setupapi.log file should be similar to the following
example:
#-007 Deleting registry key HKCR\vnd.ms.radio
#E033 Error 5: Access is denied.

Note: The line before the "Access is denied" entry indicates the registry
key in question. In this case, HKCR stands for the registry hive that is
labeled "HKEY_CLASSES_ROOT." "vnd.ms.radio" is one subkey that is located
under that registry hive.

Step 3: Reset the registry permissions
------------------------------
As soon as you have found the registry subkey that has the incorrect
permissions, update the permissions for that subkey. To update the
permissions of the registry subkey, follow these steps:

a. Click Start, click Run, type regedit, and then click OK to start
Registry Editor.
b. Locate and right-click the registry subkey that you noted in Step 2d,
and then click Permissions.
c. Under Group or user names, click Administrators.
d. Under Permissions for Administrators, make sure that the Allow check
box for the following entries is selected:
- Full Control
- Read
e. Click Apply, and then click OK.
f. On the File menu, click Exit to quit Registry Editor.

The permissions issue for the registry subkey should now be resolved, and
Windows XP SP2 should install successfully. If you experience additional
problems when you try to install Windows XP SP2, repeat these steps as
needed.

Hope this helps!

Have a nice day!

Sincerely,
Tom Che
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security

=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
>From: "Scott Micale" <hrm_admin@xxxxxxxxxxxxxx>
>References: <eC26R2E8FHA.2364@xxxxxxxxxxxxxxxxxxxx>
<b1UCsPK8FHA.3380@xxxxxxxxxxxxxxxxxxxxx>
>Subject: Re: Repair the registery
>Date: Wed, 30 Nov 2005 15:56:15 -0500
>Lines: 76
>X-Priority: 3
>X-MSMail-Priority: Normal
>X-Newsreader: Microsoft Outlook Express 6.00.2900.2670
>X-RFC2646: Format=Flowed; Original
>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2670
>Message-ID: <eAx$CCf9FHA.3804@xxxxxxxxxxxxxxxxxxxx>
>Newsgroups: microsoft.public.windowsxp.help_and_support
>NNTP-Posting-Host: wireless.speedynet.net 216.29.29.21
>Path:
TK2MSFTNGXA02.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl!TK2MSFTNGP
08.phx.gbl!TK2MSFTNGP14.phx.gbl
>Xref: TK2MSFTNGXA02.phx.gbl
microsoft.public.windowsxp.help_and_support:603527
>X-Tomcat-NG: microsoft.public.windowsxp.help_and_support
>
>Ok guys here is that message I am getting "Service Pack 2 Setup Access is
>denied". It starts the installation and get pretty far along and then
this
>message pops up. It then starts to undo everything it did and then
reboots
>the machine.
>
>I even tried installing it in Safe Mode, but same result.
>
>Hope you guys know how to fix this.
>
>Thanks!
>
>-Scott
>
>
>"Tom Che [MSFT]" <v-tomche@xxxxxxxxxxxxxxxxxxxx> wrote in message
>news:b1UCsPK8FHA.3380@xxxxxxxxxxxxxxxxxxxxxxxx
>> Hi Scott,
>>
>> I agree with Ron, if there is any error message when you attempt to
>> install
>> SP2, please let us know the error message verbatim for further
assistance.
>>
>> Furthermore, there seems to be some viruses in your system as you
>> mentioned. In this case, we recommend that backup all important data and
>> then format and reinstall the whole Windows operating system. Although
>> this is time consuming and may cause data lost, this is the best and
>> quickest method to resolve all your issues caused by virus or spyware,
>> even
>> those currently not found. In addition, clean install and up to date
>> patching is the best solution for a compromised machine that will provide
>> stability going forward.
>>
>> Have a nice day!
>>
>> Sincerely,
>> Tom Che
>> Microsoft Online Partner Support
>> Get Secure! - www.microsoft.com/security
>>
>> =====================================================
>> When responding to posts, please "Reply to Group" via your newsreader so
>> that others may learn and benefit from your issue.
>> =====================================================
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> --------------------
>>>From: "Scott Micale" <hrm_admin@xxxxxxxxxxxxxx>
>>>Subject: Repair the registery
>>>Date: Wed, 23 Nov 2005 11:47:17 -0500
>>>Lines: 7
>>>X-Priority: 3
>>>X-MSMail-Priority: Normal
>>>X-Newsreader: Microsoft Outlook Express 6.00.2900.2670
>>>X-RFC2646: Format=Flowed; Original
>>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2670
>>>Message-ID: <eC26R2E8FHA.2364@xxxxxxxxxxxxxxxxxxxx>
>>>Newsgroups: microsoft.public.windowsxp.help_and_support
>>>NNTP-Posting-Host: wireless.speedynet.net 216.29.29.21
>>>Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP12.phx.gbl
>>>Xref: TK2MSFTNGXA02.phx.gbl
>> microsoft.public.windowsxp.help_and_support:601357
>>>X-Tomcat-NG: microsoft.public.windowsxp.help_and_support
>>>
>>>I am trying to install SP2 and it won't I think it has to do with my
>>>registry being corrupted from a virus I got. How can I repair that so I
>> can
>>>install SP2?
>>>
>>>Thanks
>>>
>>>
>>>
>>
>
>
>

.

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