RE: Help and Support - Windows 2000 Upgrade to XP
- From: v-tomche@xxxxxxxxxxxxxxxxxxxx (Tom Che [MSFT])
- Date: Wed, 30 Nov 2005 13:31:10 GMT
Hi,
Thanks for your reply!
I am glad to hear that the Remote Registry and EventLog issues have been
resolved.
I understand that you are unable to initiate a Solicited Remote Assistance
via your new policy. However, I don't recommend that you use Group Policy
to set the related settings as you mentioned.
Actually, you can find the following information in the Explain tab of the
Solicited Remote Assistance policy:
"If the status is set to Not Configured, users can enable or disable and
configure Remote Assistance themselves in System properties in Control
Panel. If the status is set to Not Configured, the default maximum time a
Remote Assistance invitation can stay open is determined by the Control
Panel setting."
Therefore, if you don't configure this policy, you still can enable
Solicited Remote Assistance via the Remote tab of System Properties control
panel. I still recommend you may refer to the following KB article to test
the issue with Solicited Remote Assistance:
300546 Overview of Remote Assistance in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;300546
Furthermore, I am researching your other detailed information and will get
back to you as soon as possible. I appreciate your patience.
Have a nice day!
Sincerely,
Tom Che
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
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--------------------
>Thread-Topic: Help and Support - Windows 2000 Upgrade to XP
>thread-index: AcX0WherPsVexlUmRvODPmo/2NwXnQ==
>X-WBNR-Posting-Host: 209.217.222.70
>From: "=?Utf-8?B?U211cmZtYW4=?=" <smurfman@xxxxxxxxxxxxxx>
>References: <E4682629-F829-4B60-85FE-74CB91538814@xxxxxxxxxxxxx>
<vT38Z8#7FHA.2612@xxxxxxxxxxxxxxxxxxxxx>
<6C03BECB-AA57-4E6A-A80D-9B660A62477B@xxxxxxxxxxxxx>
<tMK0LKP8FHA.2852@xxxxxxxxxxxxxxxxxxxxx>
>Subject: RE: Help and Support - Windows 2000 Upgrade to XP
>Date: Mon, 28 Nov 2005 12:27:03 -0800
>Lines: 360
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microsoft.public.windowsxp.help_and_support:602854
>X-Tomcat-NG: microsoft.public.windowsxp.help_and_support
>
>Hey Tom, thanks for the extra steps...I will post my responses with your
>questions:
>
>"1. Please use the problematic upgraded XP SP2 machine to initiate a
Remote
>Assistance - as a Solicited Remote Assistance. When you use "Offer Remote
>Assistance" to logon the remote computer is similar with a Solicited
Remote
>Assistance. So this test can help us make sure whether the entire Remote
>Assistance system is corrupted in the problematic workstation. For more
>information about how to Sending a Remote Assistance Invitation, you may
>refer to the KB300546 as I mentioned in last reply."
>
>-ANSWER- I had to change my policy to allow users Solicite requests for
>assistance. The settings are as follows
>..... Permit remote control of this computer: Allow helpers to remotely
>control the computer
>..... Maximum ticket time (value): 10
>..... Maximum ticket time (units): Minutes
>..... Method for sending e-mail invitations: Mailto
>
>After I log on to the machine and start remote assistance (Start -->
>Programs --> Remote Assistance) I can click the link to Invite Someone, I
get
>a message about Remote Assistanc eand Firewall Settings related to
>email...but then I get the next screen that shows me the two methods, one
>being the Microsoft Messanger and the other being Outlook Express. At
that
>point, I can not continue since neither option is available for users.
>Outlook Express is not configured and neither is the Messanger.
>
>"2. When the left pan reports "Waiting for an answer", what is the user
name
>attempts to logon the remote computer and force the logged on user to log
>off? Is it HelpAssistant?"
>
>-ANSWER- Once the left pane reports "Waiting for an answer" nothing takes
>place on the remote machine, but rather at the "helper" machine I get the
>legal notification box as part of our domain policy "Do not attempt..."
blah
>blah blah...after clicking OK, I get a standard Windows Logon Dialog Box.
>The box is blank and only reports the domain in which the machine is
attached
>to. From there if I enter my administrator account (who is defined in the
>list of permitted users) in the GPO, the logon process begins to take
place.
>After a few seconds, another dialog box pops up, and tells me that USERxyz
is
>currently logged on, continuing will log them off and they will lose any
>unsaved data (not word for word but I think you understand). So at that
>point I have to click no.
>
>"3. Is there any difference between the upgraded XP SP2 computers and OEM
XP
>SP2? Such as hardware, software, especially security software including
>anti-virus or firewall software."
>
>-ANSWER- All of the upgraded machines are HP machines, the OEM machines
are
>also HP, but just newer. The software is basically the core which is
yours,
>and a few other programs that both machines have. Functionally speaking
the
>machines all work the same, the software all runs as expected. As far as
>Anti-Virus, all of my machines run the same eTrust software, and the
Firewall
>is yours. I enforce many specific settings for all machines related to
>Windows Firewall. The GPResults show that the machines in question are in
>fact accepting and applying the GPO, as I also saw with allowing the
remote
>assistance change in question #1.
>
>"4. Please also let me know what OS you use to Offer Remote Assistance?
Is
>it a XP SP2 or 2003 Server?"
>
>-ANSWER- The remote assistance is XP SP2 to XP SP2.
>
>"5. Please let me know the upgrade process. For example, it was Windows
2000
>Professional SP4, and upgraded to XP with SP1, and then installed XP SP2
>later."
>
>-ANSWER- All of the upgraded machines thus far have been Windows 2000
>Machines with ALL of the latest patches including the latest SP Rollup
>package, that was the starting point. My steps were to run the core XP
>install with SP1, after the install, I installed SP2 from my TechNet
Disks,
>then I perform the Microsoft Update (not the windows update).
>
>
>
>RELATED TO THIS:
>> Since this is a very weird issue and I cannot find any similar issues in
>> our internal database, so we may need to more time to troubleshoot this
>> issue, I appreciate your patience. In addition, so far I am not sure
>> whether this issue is related to the Remote Registry and EventLog
issues,
>> however, please rest assured that my colleague Ken Zhao is working hard
on
>> those issues.
>
>Ken suggested I change the winreg key permissions to make sure the "LOCAL
>SERVICE" was included with Read Permissions. When I did this it fixed my
>other issue.
>
>HOWEVER - I did submit to him based on KB 313222 "How to Reset Security
>Settings Back to the Defaults" that if I performed the steps outlined
there,
>that the it would reset my registry setting back, removing the Local
Service
>from the list. I noted to him and I will mention to you that the
>secsetup.inf file mentioned in the %windir%/repair folder based on the KB
was
>outdated, it was listed as May 2002, where as my OEM machines had a AUG
2004
>file. I installed the Windows XP Security Guide and Templates msi file
from
>Microsoft, and noted that there was a Setup Security.inf file there. I
>copied that file to my machine in question, ran the secedit command in the
KB
>and it ran thru the settings and fixed my Remote Registry and Remote Event
>Viewer issue. My concern is that the upgrade is not replacing this file,
and
>is leaving my machines with invalid security setting for the registry.
>
>NOTE TOO, that I tried the Remote Assistance AFTER running the secedit
>command to fix the registry and files permissions, but nothing changed in
the
>way of our issue above.
>
>Thanks Tom
>
>I hope this info helps.
>
>J
>
>
>"Tom Che [MSFT]" wrote:
>
>> Hi,
>>
>> Thanks for your detailed reply. Now I totally understand the weird
issue.
>>
>> However, I am unable to reproduce the issue on my side so far. I
recommend
>> that we may perform some tests as below to narrow down the root cause:
>>
>> 1. Please use the problematic upgraded XP SP2 machine to initiate a
Remote
>> Assistance - as a Solicited Remote Assistance. When you use "Offer
Remote
>> Assistance" to logon the remote computer is similar with a Solicited
Remote
>> Assistance. So this test can help us make sure whether the entire
Remote
>> Assistance system is corrupted in the problematic workstation. For more
>> information about how to Sending a Remote Assistance Invitation, you may
>> refer to the KB300546 as I mentioned in last reply.
>>
>> 2. When the left pan reports "Waiting for an answer", what is the user
name
>> attempts to logon the remote computer and force the logged on user to
log
>> off? Is it HelpAssistant?
>>
>> 3. Is there any difference between the upgraded XP SP2 computers and OEM
XP
>> SP2? Such as hardware, software, especially security software including
>> anti-virus or firewall software.
>>
>> 4. Please also let me know what OS you use to Offer Remote Assistance?
Is
>> it a XP SP2 or 2003 Server?
>>
>> 5. Please let me know the upgrade process. For example, it was Windows
2000
>> Professional SP4, and upgraded to XP with SP1, and then installed XP SP2
>> later.
>>
>> Since this is a very weird issue and I cannot find any similar issues in
>> our internal database, so we may need to more time to troubleshoot this
>> issue, I appreciate your patience. In addition, so far I am not sure
>> whether this issue is related to the Remote Registry and EventLog
issues,
>> however, please rest assured that my colleague Ken Zhao is working hard
on
>> those issues.
>>
>> I look forward to hearing from you soon.
>>
>> Have a nice day!
>>
>> Sincerely,
>> Tom Che
>> Microsoft Online Partner Support
>> Get Secure! - www.microsoft.com/security
>>
>> =====================================================
>> When responding to posts, please "Reply to Group" via your newsreader so
>> that others may learn and benefit from your issue.
>> =====================================================
>> This posting is provided "AS IS" with no warranties, and confers no
rights.
>>
>>
>> --------------------
>> >Thread-Topic: Help and Support - Windows 2000 Upgrade to XP
>> >thread-index: AcXwPDW+yVjyyEz+QAq3zlhh90z3Ow==
>> >X-WBNR-Posting-Host: 209.217.222.70
>> >From: "=?Utf-8?B?U211cmZtYW4=?=" <smurfman@xxxxxxxxxxxxxx>
>> >References: <E4682629-F829-4B60-85FE-74CB91538814@xxxxxxxxxxxxx>
>> <vT38Z8#7FHA.2612@xxxxxxxxxxxxxxxxxxxxx>
>> >Subject: RE: Help and Support - Windows 2000 Upgrade to XP
>> >Date: Wed, 23 Nov 2005 06:43:04 -0800
>> >Lines: 141
>> >Message-ID: <6C03BECB-AA57-4E6A-A80D-9B660A62477B@xxxxxxxxxxxxx>
>> >MIME-Version: 1.0
>> >Content-Type: text/plain;
>> > charset="Utf-8"
>> >Content-Transfer-Encoding: 7bit
>> >X-Newsreader: Microsoft CDO for Windows 2000
>> >Content-Class: urn:content-classes:message
>> >Importance: normal
>> >Priority: normal
>> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>> >Newsgroups: microsoft.public.windowsxp.help_and_support
>> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
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>> >Xref: TK2MSFTNGXA02.phx.gbl
>> microsoft.public.windowsxp.help_and_support:601324
>> >X-Tomcat-NG: microsoft.public.windowsxp.help_and_support
>> >
>> >Scenerio 1 (THIS WORKS)
>> > If I use Remote Desktop I can connect to the workstation
>> >
>> >Scenerio 2 (THIS DOES NOT WORK)
>> > Start --> Help and Support --> Tools Link --> "Offer Remote
Assistance"
>> on
>> >left
>> > Enter the IP of the machine
>> > It returns that UserXYZ is logged in
>> > Connect
>> > Launches the Help and Support window, then attempts to log onto the
>> >machine, the left pane reports waiting for response. The main pane,
gives
>> me
>> >my domain logon box...if I attempt to connect then I get a message that
I
>> >will log the currently logged on user. Basically it is the behvaiour
that
>> >takes place if you were to remote desktop to a user who was already
logged
>> on.
>> >---
>> >I used the articles you mentioned and other hints to create a GPO that
>> >applies to my machines to allow Remote Assistance and Remote Desktop.
I
>> know
>> >it works since it is a domain policy and other XP machines that came
with
>> XP
>> >OEM and had SP2 applied after work just fine.
>> >
>> >On a related note, I submitted on another board an issue that after
>> >performing the upgrade from W2K to XP and Applying SP2 that I can't
>> connect
>> >to Event Viewer or the Registry remotely...could the same services be
>> linked
>> >to remote assistance?
>> >
>> >J
>> >
>> >
>> >
>> >
>> >"Tom Che [MSFT]" wrote:
>> >
>> >> Hi,
>> >>
>> >> Thanks for posting here.
>> >>
>> >> From your post, my understanding of this issue is: after upgrading
>> Windows
>> >> 2000 Pro workstations to Windows XP Pro, when you attempt to use Help
>> and
>> >> Support to connect the XP Pro system, you will log off immediately
after
>> >> logon. If this is not correct, please feel free to let me know.
>> >>
>> >> I noticed that you are able to connect the upgraded XP Pro system via
>> >> Remote Desktop, but I am afraid I am not very sure what you meant
about
>> >> "use Help and Support to connect the XP Pro system". Did you mean
>> Remote
>> >> Assistance? Could you please let me know the detailed and entire
>> process
>> >> step by step? If it is Remote Assistance, it is Solicited or not?
For
>> >> more information about Remote Assistance, you may refer to the
following
>> KB
>> >> articles:
>> >>
>> >> 306496 How to configure or disable Solicited Remote Assistance in
>> Windows XP
>> >> http://support.microsoft.com/default.aspx?scid=kb;EN-US;306496
>> >>
>> >> 300546 Overview of Remote Assistance in Windows XP
>> >> http://support.microsoft.com/default.aspx?scid=kb;EN-US;300546
>> >>
>> >> The detailed information of this issue will help us find the root
cause
>> as
>> >> soon as possible, and I will follow your process to perform some
tests
>> on
>> >> my side to attempt to reproduce the weird issue.
>> >>
>> >> Thanks for your time and efforts! I look forward to hearing from
your
>> soon!
>> >>
>> >> Have a nice day!
>> >>
>> >> Sincerely,
>> >> Tom Che
>> >> Microsoft Online Partner Support
>> >> Get Secure! - www.microsoft.com/security
>> >>
>> >> =====================================================
>> >> When responding to posts, please "Reply to Group" via your newsreader
so
>> >> that others may learn and benefit from your issue.
>> >> =====================================================
>> >> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> >>
>> >> --------------------
>> >> >Thread-Topic: Help and Support - Windows 2000 Upgrade to XP
>> >> >thread-index: AcXvcT44C5ict8b7SDS70Xxe6zEAKw==
>> >> >X-WBNR-Posting-Host: 209.217.222.70
>> >> >From: "=?Utf-8?B?U211cmZtYW4=?=" <smurfman@xxxxxxxxxxxxxx>
>> >> >Subject: Help and Support - Windows 2000 Upgrade to XP
>> >> >Date: Tue, 22 Nov 2005 06:30:10 -0800
>> >> >Lines: 31
>> >> >Message-ID: <E4682629-F829-4B60-85FE-74CB91538814@xxxxxxxxxxxxx>
>> >> >MIME-Version: 1.0
>> >> >Content-Type: text/plain;
>> >> > charset="Utf-8"
>> >> >Content-Transfer-Encoding: 7bit
>> >> >X-Newsreader: Microsoft CDO for Windows 2000
>> >> >Content-Class: urn:content-classes:message
>> >> >Importance: normal
>> >> >Priority: normal
>> >> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>> >> >Newsgroups: microsoft.public.windowsxp.help_and_support
>> >> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>> >> >Path:
TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGXA03.phx.gbl
>> >> >Xref: TK2MSFTNGXA02.phx.gbl
>> >> microsoft.public.windowsxp.help_and_support:600899
>> >> >X-Tomcat-NG: microsoft.public.windowsxp.help_and_support
>> >> >
>> >> >I posted this in another area, checking to see if it was related to
>> >> another
>> >> >issue, and it was suggested that I report here.
>> >> >
>> >> >Basically, I have been upgrading Windows 2000 Pro workstations to
>> Windows
>> >> XP
>> >> >Pro, applying SP2, then Microsoft Update.
>> >> >
>> >> >After all of this takes place, I can connect to the machine using
>> Remote
>> >> >Desktop, but when I attempt to use Help and Support, it behaves
wierd.
>> >> For
>> >> >example, I enter the IP address, it shows me the user name, I click
>> >> connect,
>> >> >but then it wants me to log onto the machine, if I attempt to do
this,
>> it
>> >> >then warns me that it will log off the user I am attempting to help.
>> >> >
>> >> >---
>> >> >The machine is part of a domain, and I use group policies. I have a
>> >> domain
>> >> >GPO that I have created for a set of Default Firewall Settings for
SP2,
>> >> >included in those settings are teh Help and Support programs as
>> suggested
>> >> by
>> >> >another Microsoft Whitepaper.
>> >> >
>> >> >I mention all of this, because this is a domain policy and I have
lots
>> of
>> >> >OEM Windows XP Pro SP2 machines that this works like a charm for.
THIS
>> >> ISSUE
>> >> >OR BAHAVIOUR IS ONLY HAPPENING ON THESE MACHINES THAT I AM UPGRADING
TO
>> >> >WINDOWS XP PRO SP2 from WINDOWS 2000 PRO.
>> >> >
>> >> >The related issue that I have submitted on another forum is that
when I
>> >> >attempt to remotely connect to the Event Viewer or the Registry I
get
>> an
>> >> >Access Denied. But I was told this had nothing to do with this
issue
>> and
>> >> to
>> >> >post here.
>> >> >
>> >> >Thanks in advance for the help.
>> >> >
>> >> >J
>> >> >
>> >>
>> >>
>> >
>>
>>
>
.
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