Re: Multiple problems - one source
- From: "HeeroYuy" <h@xxx>
- Date: Tue, 29 Nov 2005 18:00:41 -0500
"idoesh" <idoesh@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:2643F183-3C05-4F95-8B06-70EBF2E88E17@xxxxxxxxxxxxxxxx
> Hi,
>
> I've encountered a chain of problems which all began on the same day. The
> problems are as follows:
> - Help and Support does not work - when clicking on the icon nothing
> happens.
> - System Information does not work - when clicking on the icon nothing
> happens.
> - Remote assistance does not work - when sending an invitation through MSN
> Messenger the computer on the other end gets a "<user> has denied the
> request" (while I have not received any notification).
> - Opening Word or Excel files doesn't work - Word/Excel opens, but without
> opening the document. Using File->Open does work however.
> - When looking in "System properties" General Tab - only the amount of RAM
> is shown, not the CPU as before.
> - A canon Scanner reports of TWAIN errors and refuses to scan.
>
> I've tried all of the Help & Support fixes that are floating around on the
> internet including re-installing - but to no avail. A repair install of XP
> didn't help either.
>
> I've formatted my computer 3 times (!) already but somewhere along the way
> these problems reoccur simultaneously.
>
> Is there any way to avoid a fourth format? Is there a common denominator
> for
> all of these issues that may provide a clue to a solution?
>
> Any help will be greatly appreciated.
> Many thanks in advance!
If you are going to reformat, you need to take some time with this to see
what causes the problem. Install each program one at a time and then test
Help & Support until the problem surfaces. This will tell you which program
is interfering with the Windows services.
.
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