This device cannot start (Code 10) USB Canon MP390

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

I know at one point everything worked fine. Then I started having the
system hang at shutdown and startup. After looking in to it I found
that if I disconnected the USB cable going to the Canon MP390 printer
everything worked fine.

In device manager I found a warning symbol for the USB port the MP390
was on. It showed "This device cannot start. (Code 10)". When I
disconnect the USB printer cable the warning goes away.

I tried the following with no luck:

* XP Help and Support troubleshooter
* Uninstalling the drivers and reinstalling them both with the original
ones I got with the printer and the ones from the Canon website
* Different cables
* Different USB ports


I contacted email support from Canon. They came back with:

Please use these steps to start the MPService:

1. Click OK on the displayed error message.

2. From the Windows desktop, click Start, right-click My Computer and
then select Manage.

3. At the Computer Management window, double-click Services and
Applications.

4. Double-click Services on the right-hand pane.

5. Right-click MPService and then select Start.

6. Right-click on the MultiPASS Status Monitor and then select
Reconnect.


This actually made sense since I had been messing around with some of
the services trying to free up resources and streamline performance. I
was using "The Ultimate Troubleshooter" to guide me. I thought that I
had possibly disabled something that was needed to allow the USB
connection to start.

I went to the Computer Management/Services area as directed, but could
not find the entries for MPService or Multipass status monitor.

The printer works fine except for this hangup at shutdown and startup.
I have to force a manual shutdown to get thru it.

Can someone give me an idea how to troubleshoot further? I really want
to get this thing working correctly again. Thanks.

.

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