Re: Name / password problem
- From: v-tomche@xxxxxxxxxxxxxxxxxxxx (Tom Che [MSFT])
- Date: Tue, 27 Sep 2005 06:23:50 GMT
Hi John,
Thanks for your update.
I noticed the following conditions as you mentioned:
1. The issue only occurs on the certain Web site (weeronlinebv.nl).
2. You can visit all other sites needs authentication without any problems.
3. The Web site owners are investigating on the problem.
This is very weird. We have not found any similar issue which is caused by
latest updates. Certainly, we cannot test this issue on that Web site
because we don't have an account.
Furthermore, is there another computer using the same Internet connection?
If so, I recommend you may test this issue on that computer. If the issue
still occurs, but just on this particular Web site, I think you may need
the Web site owner's help to resolve this specific issue.
If you still suspect that updates cause this issue, you may try to
uninstall the latest updates from Add or Remove Programs one by one. After
remove each update, you may test this issue again. If the issue is caused
by certain update, this method will help us find out which update is the
one.
Hope this helps.
Have a nice day!
Sincerely,
Tom Che
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
=====================================================
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--------------------
>From: "John" <john@xxxxxxxxxxx>
>Newsgroups: microsoft.public.windowsxp.help_and_support
>Subject: Re: Name / password problem
>Date: Mon, 26 Sep 2005 15:49:56 -0700
>Organization: @Home Benelux
>Lines: 156
>Message-ID: <dh8uau$pml$1@xxxxxxxxxxxxxxxxxxxxxxx>
>References: <dh7tj4$g5p$1@xxxxxxxxxxxxxxxxxxxxxxx>
<Hiy1vGpwFHA.3908@xxxxxxxxxxxxxxxxxxxxx>
>NNTP-Posting-Host: cc7156-b.ensch1.ov.home.nl
>X-Trace: news2.zwoll1.ov.home.nl 1127742623 26325 82.75.222.221 (26 Sep
2005 13:50:23 GMT)
>X-Complaints-To: usenet@xxxxxxxxxxxx
>NNTP-Posting-Date: Mon, 26 Sep 2005 13:50:23 +0000 (UTC)
>X-Priority: 3
>X-MSMail-Priority: Normal
>X-Newsreader: Microsoft Outlook Express 6.00.2900.2670
>X-RFC2646: Format=Flowed; Original
>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2670
>Path:
TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!newsfeed00.sul.t-online.de!t-onli
ne.de!195.92.193.196.MISMATCH!nntp.theplanet.net!inewsm1.nntp.theplanet.net!
pe2.news.blueyonder.co.uk!blueyonder!border2.nntp.ams.giganews.com!border1.n
ntp.ams.giganews.com!nntp.giganews.com!newshub2.home.nl!newshub1.home.nl!hom
e.nl!not-for-mail
>Xref: TK2MSFTNGXA01.phx.gbl
microsoft.public.windowsxp.help_and_support:183399
>X-Tomcat-NG: microsoft.public.windowsxp.help_and_support
>
>
>"Tom Che [MSFT]" <v-tomche@xxxxxxxxxxxxxxxxxxxx> wrote in message
>news:Hiy1vGpwFHA.3908@xxxxxxxxxxxxxxxxxxxxxxxx
>> Hi John,
>>
>> Thanks for posting here. Also thanks for our MVP Shenan's kindly reply.
>>
>> John, from your post, my understanding of this issue is: After reinstall
>> Windows XP SP2, you cannot visit a certain Web site which required a user
>> name and password. If this is not correct, please feel free to let me
>> know.
>>
>> I agree with Shenan, if you can let us know what the Web site is, we can
>> help you on this issue as soon as possible. Furthermore, when you
>> mentioned reinstall Windows XP SP2, did you mean you formatted and then
>> did
>> a clean installation?
>>
>> You may also refer to the following steps to reset IE settings first:
>>
>> 1. Delete the cookies
>> -----------------------------
>> 1) Click Start, click Search and click For Files or Folders
>> 2) Type "Cookies" (without the quotation marks) and click Search Now
>> 3) Delete files in the cookie directory
>>
>> 2. Delete all the temporary files
>> -----------------------------
>> 1) Open Internet Explorer
>> 2) Click Tools, click Internet Options and click Delete Files button in
>> the
>> General tab
>>
>> 3. Delete the downloaded objects
>> -----------------------------
>> 1) Open Internet Explorer
>> 2) Click Tools, click Internet Options and click settings button in the
>> General tab.
>> 3) Press View Objects.
>> 4) Remove all the Objects there.
>>
>> 4. Remove the Plug-Ins in Internet Explorer
>> -----------------------------
>> 1) Close all the Internet Explorer windows.
>> 2) Open a Windows Explorer window by right Click My Computer and choose
>> Explore.
>> 3) Locate the following folder:
>> C:\Program Files\Internet Explorer\PLUGINS
>> 4) Remove all the files in this folder.
>> Note: You may also move them to another folder.
>>
>> 5. Reset all settings of Internet Explorer
>> -----------------------------
>> 1) Under the General tab, click Clear history button.
>> 2) Under the Security tab, click Default Level button.
>> 3) Under the Content tab. Under Content Advisor the button default is
>> "Enable..."
>> Click on "Clear SSL" under Certificates, and click on "OK."
>> 4) Under "Local Area Network (LAN) settings" click on the "LAN
>> Settings..."
>> button - remove all checkmarks and settings unless actually required to
>> use
>> a proxy and close the window
>> 5) Under the Programs tab, click Reset Web Settings.
>> 6) Under the Advanced tab, click Restore Defaults button.
>> Under Browsing put a checkmark into or remove the checkmark from "Enable
>> third-party browser extensions (requires restart)".
>> 7) Click on "Apply", then "OK"
>> 8) Close Internet Explorer and restart the computer.
>>
>> 6. Disable all third party Add-ons
>> 1) Open Internet Explorer.
>> 2) Click Tools to select Manage Add-ons.
>> 3) Disable all third party Add-ons.
>>
>> Hope this helps!
>>
>> Have a nice day!
>>
>> Sincerely,
>> Tom Che
>> Microsoft Online Partner Support
>> Get Secure! - www.microsoft.com/security
>>
>> =====================================================
>> When responding to posts, please "Reply to Group" via your newsreader so
>> that others may learn and benefit from your issue.
>> =====================================================
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> --------------------
>>>From: "John" <john@xxxxxxxxxxx>
>>>Newsgroups: microsoft.public.windowsxp.help_and_support
>>>Subject: Name / password problem
>>>Date: Mon, 26 Sep 2005 06:31:20 -0700
>>>Organization: @Home Benelux
>>>Lines: 10
>>>Message-ID: <dh7tj4$g5p$1@xxxxxxxxxxxxxxxxxxxxxxx>
>>>NNTP-Posting-Host: cc7156-b.ensch1.ov.home.nl
>>>X-Trace: news2.zwoll1.ov.home.nl 1127709092 16569 82.75.222.221 (26 Sep
>> 2005 04:31:32 GMT)
>>>X-Complaints-To: usenet@xxxxxxxxxxxx
>>>NNTP-Posting-Date: Mon, 26 Sep 2005 04:31:32 +0000 (UTC)
>>>X-Priority: 3
>>>X-MSMail-Priority: Normal
>>>X-Newsreader: Microsoft Outlook Express 6.00.2900.2670
>>>X-RFC2646: Format=Flowed; Original
>>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2670
>>>Path:
>>
TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!newsfeed00.sul.t-online.de!t-onli
>>
ne.de!83.128.0.11.MISMATCH!news-out1.kabelfoon.nl!newsfeed.kabelfoon.nl!xind
>>
i.nntp.kabelfoon.nl!213.51.141.5.MISMATCH!newshub2.home.nl!newshub1.home.nl!
>> home.nl!not-for-mail
>>>Xref: TK2MSFTNGXA01.phx.gbl
>> microsoft.public.windowsxp.help_and_support:183340
>>>X-Tomcat-NG: microsoft.public.windowsxp.help_and_support
>>>
>>>After a reinstall of XP incl. SP2 and all of currently available updates,
>> I
>>>can longer open a certain website where a combination of name/password is
>>>required. I get a message indicating that this combination is invalid.
>> When
>>>I do the same using Firefox, no problem is experienced. I suspect that
>> this
>>>blocking in Internet Explorer is caused by one or more of the recent
>>>updates.
>>>Any help would be appreciated.
>>>John
>>>
>Thanks Tom for your excellent reply. My re-install was due to a new HD and
>motherboard, all of the recommended installation procedures were followed.
>The computer works fine and I have acces to all the sites I used to visit
>where a name/password is required. The particular site I am having a
problem
>with is the Dutch weather service
>(http://www.weeronlinebv.nl/radar/default.asp?&cookiecheck=yes&pass=1),
>where I frequently look at the weather radar and satellite weather images
of
>my country. This is a service where you pay an annual fee, and they supply
>you with a name password combination. I contacted the website owners and
>they have confirmed my name password combination. However when I fill this
>in, access is denied with a message that the combination is false.
>In despair I tried the same with the Firefox browser, and strangely enough
I
>get through without any problems. I strongly suspect that IE problem is
>caused by downloading and installing all of the MS XP updates and patches.
>I have E-mailed the website owners and requested that they also
investigate
>the problem.
>I have also followed your instructions above, but (so far)without any luck.
>In the meantime, I have no other alternative but to use the Firefox
browser
>for my weather information.
>
>Thanks again
>John
>>>
>>
>
>
>
.
- References:
- Name / password problem
- From: John
- RE: Name / password problem
- From: Tom Che [MSFT]
- Name / password problem
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