Re: HP Scanner Creates problem in second account
- From: "Rick \"Nutcase\" Rogers" <rick@xxxxxxxx>
- Date: Sun, 14 Aug 2005 08:00:12 -0400
Hi,
It means there is a problem with permissions on either the program folder or
a registry entry being used by the program. Try assigning 'read & execute'
permissions to the limited account username. To do this (I am assuming you
have Pro as you mentioned a power user acct), disable "simple file sharing"
in the view tab of folder options. Then locate the installation folder for
the HP software, right click it and choose properties. Go to the security
tab and locate the user in the list, then add the read and execute
permissions.
--
Best of Luck,
Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org
"Xenophile" <Xenophile@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:B73313CD-3FF9-4672-B716-A755E21B4ED8@xxxxxxxxxxxxxxxx
>I have 2 users on my WinXP (SP2) system and installed an HP Scanner
>(4200C).
> It runs fine on my Power Account but when I switch to the Limited account
> I
> immediately get the message "Still Image Devices Utility has encountered a
> problem and needs to shut down". The error message it is about to send
> mentions hplamp.exe so I removed it (it's just to turn the lamp off after
> a
> period of no use), but removing it does not allow the scanner to work in
> the
> limited account -- I get the message "There is a problem with registry
> settings -- they have been reset to default value". I cleanly uninstalled
> the scanner software, removed all the related files and installed the
> latest
> version but that problem does not go away. I know this is an HP problem
> but
> there is no help to be had there so maybe a WinXP person can help.
.
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