Re: problem after downloading update from microsoft

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amandajay wrote:
> Have got sony Vaio laptop, had it 14 months. Went onto the windows homepage
> to update computer. the site asked to scan the computer to
> verfiy/validate the software on the computerbefore it would look for
> available upgrades for the computer. the only update it found was
> the recent updtae of outlook version 2003 latest update,i think something
> about a spam filter, anyway
> it was the only one it found. once this had downloaded, it asked for the
> computer to be restarted. I shut the computer down, and when I turned it on
> to restart, it would not boot up. the screen initially came up as if it was
> turning on normally (black screen, windows xp logo and a line /graphic
> showing a loght flashing along it as the machine booting up.) after a few
> moments, the flashing line stopped, and the best way to describe was that the
> screen froze, or crashed. i turned the power off button, and when I put it on
> again, the following screen came up, black background with text on, as
> follows:
>
> 'We apologise for the inconvenience but windows did not start sucessfully. A
> recent hardware or software change may have caused this.
>
> If your computer stopped responding, restarted unextpectedly or was
> automatically shut down to protect your files and folders chose last known
> good configuration to revert to the most recent settings that worked.
>
> If a previous startup attempt was interrupted due to a power failure or
> because the power/reset button was pressed, or if you aren't sure what caused
> the problem chose start windows normally.
>
> safe mode
> safe mode with networking
> safe mode with command prompt
> last known good configuration
> start windows normally
>
> Use the up and down arrows keys to move the highlight of your choice'
>
> I went to start in safe mode, and the next screen comes up full of text
> lines,
> all the same, (the best way that I can think of to describe this is like the
> blackboard Bart wirtes on in the opening credits of the simpsons:) reading:
>
> multi(0)disk(0)rdisc(0)portion(1)\windows\system32nrdrivers

This is normal. Mine does it as well.

>
> couldnt wirte down rest of line as text dissapeared and safe mode started up.
>
> Do you think somehow the update has embedded something by altering the
> registry? or something that the computer now does not recognise the files?
> I am well stuck.....hope all this makes sence to someone out there. It has
> been suggested to me to try to de-installoutlook express see if that helps,
> but Im not sure if this would (a)help, and (b) may be difficult to do as it
> is part of windows XP.

I have often found that after a boot up in safe mode I can restart my
computer in normal mode and it boots up OK. If that is not the case for
you, look in Add/Remove Programs if the latest updat is listed in
there. You may have to click on something to show updates or such. If
it is try uninstalling it.

If that fails, look in the Outlookexpress group and ask there how to
uninstall and reinstall Outlook Express.

Good luck!

>
> Forgot to say, I also manged to run virus (norton)checker in safe mode and
> found nothing, I also tried to use lst known good config, which didn't make
> any difference. I also went through the entire help&support section and
> nothing it suggested made any difference. Is there anyone out there who can
> advise how I can fix this, without if possible, wiping the entire hardisck
> and reinstalling everything from scratch? thanks in advance. if it makes any
> difference I made the update sat 6 aug, around 16.oo hrs uk time, it was
> something to do with spam filter outlook 2003

.

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