Re: Norton Error.

The error number is 5007,102

The uninstaller works fine, its just installing it that's the problem. I
tried it anyway and it didnt help.

What does the error number mean?

"Jaymon" wrote:

> There should be a error number ####,### what is it?
>
> What should you do first?
> If you have not tried to uninstall your Norton program using Add/Remove
> Programs, then begin with "Section 1: Uninstalling your program using Windows
> Add/Remove Programs."
> If you have tried to uninstall your Norton program using Add/Remove Programs
> and the process failed, then begin with "Section 2: Using SymNRT."
>
>
> Section 1: Uninstalling your program using Windows Add/Remove Programs
> In most cases we recommend that you uninstall all Norton and Symantec
> programs. And, because Windows Add/Remove Programs does the most complete
> uninstall, you should always try it first. Before you use it, however, please
> record your product or activation key.
>
>
> To record your product or activation key
> Record your product or activation key for your records. You will need this
> key to reinstall your program.
> For instructions on how to find your product or activation key, read the
> document Locating your product or activation key.
>
> To uninstall all Norton and Symantec programs
> Do one of the following:
> In Windows 98/Me/2000, on the Windows taskbar, click Start > Settings >
> Control Panel. Double-click Add/Remove Programs.
> In Windows XP, on the Windows taskbar, click Start > Control Panel.
> Double-click Add or Remove Programs.
> Click the name of one of the installed Norton or Symantec programs.
>
> (For example, you may have one of more of the following programs installed:
> Norton AntiSpam, Norton AntiVirus, Norton Ghost, Norton GoBack, Norton
> Internet Security, Norton SystemWorks, Symantec pcAnywhere, Symantec Ghost,
> Norton PartionMagic, WinFax PRO, or ACT!.)
>
> If you have WinFax PRO and you want to back up your fax data, follow the
> steps in How to use the Add/Remove Programs option to remove WinFax PRO or
> TalkWorks PRO.
>
> If you have ACT! and you want to back up your contact data before
> uninstalling the program, follow the steps in How to Back Up and Restore Your
> ACT! Database.
>
> Depending on your version of Windows, click Add/Remove, Change/Remove, or
> Remove or Change, and follow the prompts to uninstall the program.
>
>
> --------------------------------------------------------------------------------
> Note: If the uninstall fails when you are uninstalling one of the programs
> supported by SymNRT (listed above), then use the steps in this section to
> remove all of your other Norton or Symantec programs. After they are removed,
> go on to "Section 2: Using SymNRT."
> --------------------------------------------------------------------------------
>
> Restart the computer, if asked to do so.
> Repeat steps 2 and 3 until all Symantec or Norton programs are uninstalled.
> Restart the computer.
> Do one of the following:
> If you were able to remove all of your Norton or Symantec programs, then you
> do not need to use SymNRT. You are done.
> If you were not able to remove one of the programs supported by SymNRT
> (listed at the beginning of this document), but you were able to remove all
> of your other Symantec programs (if any), then go on to the next section,
> "Section 2: Using SymNRT."
>
>
> Section 2: Using SymNRT
> Do not use this section unless you have tried to uninstall your Norton
> program with Windows Add/Remove Programs. For programs listed above that
> could not be removed using Add/Remove programs, follow these steps:
>
> Close all open programs.
> Click the following link to begin the download for SymNRT.exe:
>
> SymNRT.exe
>
> Save the file to the Windows desktop.
>
> When the download is finished, on the Windows desktop, double-click
> SymNRT.exe, and then follow the on-screen instructions. Restart the computer
> if prompted.
> If you see the error "SymNRT: Invalid signature. This file is not signed."
> when running SymNRT, go to the document Error: "SymNRT: Invalid signature.
> This file is not signed so it won't run."
> If you see the error "Symantec removal tool has encountered an error and
> needs to close," try running the tool a second time. If that does not work,
> see Error: "Symantec removal tool has encountered an error and needs to close"
> On your desktop, right-click SymNRT.exe, and then click Delete. Click Yes to
> confirm the deletion.
> Answer Yes or No to this question: Have you ever had any of these programs
> installed (even if you later uninstalled or upgraded them):
>
> Norton AntiVirus 2003 or earlier
> Norton Internet Security 2003 or earlier
> Norton Personal Firewall 2003 or earlier
> Norton SystemWorks 2003 or earlier
>
> Do one of the following:
> If you answered Yes--you did at one time have one or more of these programs
> installed, then go on to Section 3.
> If you answered No--you never had any Norton program that was version 2003
> or earlier, your are done.
>
> For help with reinstallation, read Reinstalling your Symantec program after
> a failed installation or after you see error messages.
>
> Use this to remove your ver NIS 2004 only if add remove programs is used
> first..
> ftp://ftp.symantec.com/public/english_us_canada/linked_files/tsgen/SymNRT.exe
>
> j;-)
>
> "EdenSeaview" wrote:
>
> > Im using Norton Internet Security 2004, my subscription hasnt expired, I have
> > about 25 days left on it.
> >
> > Yes it was Bitdefender8 which I used to scan for viruses, since then I have
> > also scanned with Trend Micro Home Call which found no viruses, just spyware
> > which was deleted.
> >
> > Now, for some reason, it is possible to install NIS 2004, and it asks you to
> > restart, which I did. After the PC has reset and I have logged on, a box
> > opens saying "NIS has encountered an internal program error. Please
> > uninstall & reinstall NIS." Underneath this it says " Click here to go to
> > the Symantec Knowledge Base" which of course, doesn't work. If you ignore it
> > however, the "welcome" box appears as normal, and asks for my product key,
> > which I put in, but the "next" button remains unclickable. This is as far as
> > I can go.
> >
> > Ideas?
> >
> > Thanks a lot for your help so far.
> > "Jaymon" wrote:
> >
> > > What Symantec product are you using? In other words the product name and year
> > > ie. Norton Internet Security 2002-2005 etc.. You have never mentioned this
> > > and a registry
> > > fix may not be what you really need for your particular Norton product, just
> > > to be safe.
> > >
> > > If you are trying to install an outdated ver of Norton NIS or AV that
> > > requires updates and
> > > your subscription has expired you will not be able to update through their
> > > server with liveupdate.
> > > You could renew your subscription, though..
> > >
> > > You say you scanned your system, found and deleted a couple of viruses with
> > > what
> > > program, bitdefender 8?
> > >
> > > Sounds like your subscription expired, if so you will need to delete in add
> > > remove programs,
> > > Livereg, Liveupdate, Norton product name and if applicable Norton WMI
> > > Update. If you can't you will need their uninstaller
> > > SymNRT for 04-05 products and or Rnav2003.exe for later versions as well as
> > > RnisUPG.exe to finish up..
> > > Installing a new retail version might be easier, as long as it is newer than
> > > what is or was installed. If you have
> > > Norton AV 2002 you could install 2003-04 and get updates and pay less at a
> > > third party retailer that has
> > > older versions for a discount. Don't re-buy the same version..If you want to
> > > start with a fresh version of the same
> > > Norton product that you have now, reinstall a fresh copy of XP..
> > >
> > > If you still want or need the registry fix instructions and the above does
> > > not apply to your situation just post back.
> > >
> > > j;-)
> > >
> > >
> > > "EdenSeaview" wrote:
> > >
> > > > Thanks but it didn't work. I ran the virus scan, and it turned out i had a
> > > > couple which were deleted, but I still cant get on symantec.com . Once i
> > > > followed your guide, the installer began but stopped 'due to an unexpected
> > > > error.' Could you try and give me the first solution?
> > > >
> > > > Thanks a lot
> > > >
> > > > "Jaymon" wrote:
> > > >
> > > > > Got this off Symantec's site it is solution two, solution one was editing the
> > > > > registry with warnings and three was to reinstall
> > > > > the MS installer. So, try this and if you can not fix your problem post back.
> > > > >
> > > > > Also, you might want to do an online AV scan to see if you have a virus that
> > > > > may be blocking you form linking to Symantec's site.
> > > > > http://www.bitdefender.com/scan8/images/scan-online-a_01.gif
> > > > >
> > > > >
> > > > > Run the Microsoft Windows Installer Clean Up utility and reinstall your
> > > > > Norton program
> > > > > Follow these steps to download, install and run the Windows Installer Clean
> > > > > Up Utility to remove any left over components of your Norton program and then
> > > > > reinstall the program.
> > > > >
> > > > > To install and run the Microsoft Windows Installer Clean Up Utility and
> > > > > reinstall your Norton program
> > > > > To download the program, click the Windows Installer Clean Up Utility.
> > > > > Click Save to download the Msicuu2.exe file.
> > > > > Save the file to your desktop.
> > > > > If you see a prompt, click Close.
> > > > > On the Windows desktop, double-click the file and then follow the steps in
> > > > > the Setup wizard to install the utility.
> > > > > On the desktop, click Start > Programs > Windows Install Clean Up to run the
> > > > > utility.
> > > > > Press and hold down the Ctrl key, while you click all entries in the list
> > > > > that begin with the following text:
> > > > > CC,
> > > > > cc,
> > > > > Norton Symantec,
> > > > > Sym MSRedist,
> > > > > Click Remove.
> > > > > Restart the computer.
> > > > > Reinstall your Norton program.
> > > > > For detailed instructions, read the document Reinstalling your Symantec
> > > > > program after a failed installation or after you see error messages.
> > > > >
> > > > >
> > > > > See if you can get this file download (the cleanup utility) directly:
> > > > > http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe
> > > > >
> > > > > More instructions on reinstalling, if you can get it?
> > > > > http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2004021112313539?Open&src=bar_sch_nam&docid=2004010511283836&nsf=nip.nsf&view=16c1d01d537bf4d188256d8e0076b346&dtype=&prod=&ver=&osv=&osv_lvl=
> > > > >
> > > > > j;-)
> > > > >
> > > > > "EdenSeaview" wrote:
> > > > >
> > > > > > Thanks, but my browser (IE6) cant access the symantec site, it just comes up
> > > > > > the the message 'this page cannot be displayed.' I can access all other
> > > > > > sites except this one. Any ideas how to fix this one?
> > > > > >
> > > > > > Thanks again
> > > > > >
> > > > > > "Mary Sauer" wrote:
> > > > > >
> > > > > > > Error: "Instopts.dat is missing. . ." when installing or uninstalling Norton Internet
> > > > > > > Security or Norton Personal Firewall
> > > > > > > http://service1.symantec.com/SUPPORT/nip.nsf/16c1d01d537bf4d188256d8e0076b346/61d9424fb928a77988256e12006a1934?OpenDocument&src=bar_sch_nam
> > > > > > >
> > > > > > > --
> > > > > > > Mary Sauer MSFT MVP
> > > > > > > http://office.microsoft.com/
> > > > > > > http://msauer.mvps.org/
> > > > > > > news://msnews.microsoft.com
> > > > > > > "EdenSeaview" <EdenSeaview@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> > > > > > > news:E2381478-71E8-437C-A854-59BDDF76F787@xxxxxxxxxxxxxxxx
> > > > > > > > Earlier today, Norton pop ups kept coming and then disapearing. I finally
> > > > > > > > decided to find out what was going on, so I opened up Norton Antivirus to
> > > > > > > > find a big padlock sign on it, and just a single button; 'uninstall'.
> > > > > > > >
> > > > > > > > A Message came up telling me that there was an internal error in norton, and
> > > > > > > > to get back my virus protection, I would need to uninstall Norton and then
> > > > > > > > install it again.
> > > > > > > >
> > > > > > > > Didn't sound too hard, so I uninstalled it without any problems, and then
> > > > > > > > restarted the computer, so that I could install Norton again.
> > > > > > > >
> > > > > > > > I started up the installation process, and ran a quick scan disc, which
> > > > > > > > brought up a total of 0 infected files. Great, I thought, and continued. I
> > > > > > > > pressed next and it started to install, but I was greeted with yet another
> > > > > > > > pop-up telling me that I was missing a file called instopts.dat
> > > > > > > >
> > > > > > > > The symantec support does not work, and I received no hints or solutions
> > > > > > > > from the computer...
> > > > > > > >
> > > > > > > > Please help me, how do I install Norton, and what is this file I need?
> > > > > > > >
> > > > > > > > Thanks in advance.
> > > > > > >
> > > > > > >
> > > > > > >
.