Re: Norton Error.

What Symantec product are you using? In other words the product name and year
ie. Norton Internet Security 2002-2005 etc.. You have never mentioned this
and a registry
fix may not be what you really need for your particular Norton product, just
to be safe.

If you are trying to install an outdated ver of Norton NIS or AV that
requires updates and
your subscription has expired you will not be able to update through their
server with liveupdate.
You could renew your subscription, though..

You say you scanned your system, found and deleted a couple of viruses with
what
program, bitdefender 8?

Sounds like your subscription expired, if so you will need to delete in add
remove programs,
Livereg, Liveupdate, Norton product name and if applicable Norton WMI
Update. If you can't you will need their uninstaller
SymNRT for 04-05 products and or Rnav2003.exe for later versions as well as
RnisUPG.exe to finish up..
Installing a new retail version might be easier, as long as it is newer than
what is or was installed. If you have
Norton AV 2002 you could install 2003-04 and get updates and pay less at a
third party retailer that has
older versions for a discount. Don't re-buy the same version..If you want to
start with a fresh version of the same
Norton product that you have now, reinstall a fresh copy of XP..

If you still want or need the registry fix instructions and the above does
not apply to your situation just post back.

j;-)


"EdenSeaview" wrote:

> Thanks but it didn't work. I ran the virus scan, and it turned out i had a
> couple which were deleted, but I still cant get on symantec.com . Once i
> followed your guide, the installer began but stopped 'due to an unexpected
> error.' Could you try and give me the first solution?
>
> Thanks a lot
>
> "Jaymon" wrote:
>
> > Got this off Symantec's site it is solution two, solution one was editing the
> > registry with warnings and three was to reinstall
> > the MS installer. So, try this and if you can not fix your problem post back.
> >
> > Also, you might want to do an online AV scan to see if you have a virus that
> > may be blocking you form linking to Symantec's site.
> > http://www.bitdefender.com/scan8/images/scan-online-a_01.gif
> >
> >
> > Run the Microsoft Windows Installer Clean Up utility and reinstall your
> > Norton program
> > Follow these steps to download, install and run the Windows Installer Clean
> > Up Utility to remove any left over components of your Norton program and then
> > reinstall the program.
> >
> > To install and run the Microsoft Windows Installer Clean Up Utility and
> > reinstall your Norton program
> > To download the program, click the Windows Installer Clean Up Utility.
> > Click Save to download the Msicuu2.exe file.
> > Save the file to your desktop.
> > If you see a prompt, click Close.
> > On the Windows desktop, double-click the file and then follow the steps in
> > the Setup wizard to install the utility.
> > On the desktop, click Start > Programs > Windows Install Clean Up to run the
> > utility.
> > Press and hold down the Ctrl key, while you click all entries in the list
> > that begin with the following text:
> > CC,
> > cc,
> > Norton Symantec,
> > Sym MSRedist,
> > Click Remove.
> > Restart the computer.
> > Reinstall your Norton program.
> > For detailed instructions, read the document Reinstalling your Symantec
> > program after a failed installation or after you see error messages.
> >
> >
> > See if you can get this file download (the cleanup utility) directly:
> > http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe
> >
> > More instructions on reinstalling, if you can get it?
> > http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2004021112313539?Open&src=bar_sch_nam&docid=2004010511283836&nsf=nip.nsf&view=16c1d01d537bf4d188256d8e0076b346&dtype=&prod=&ver=&osv=&osv_lvl=
> >
> > j;-)
> >
> > "EdenSeaview" wrote:
> >
> > > Thanks, but my browser (IE6) cant access the symantec site, it just comes up
> > > the the message 'this page cannot be displayed.' I can access all other
> > > sites except this one. Any ideas how to fix this one?
> > >
> > > Thanks again
> > >
> > > "Mary Sauer" wrote:
> > >
> > > > Error: "Instopts.dat is missing. . ." when installing or uninstalling Norton Internet
> > > > Security or Norton Personal Firewall
> > > > http://service1.symantec.com/SUPPORT/nip.nsf/16c1d01d537bf4d188256d8e0076b346/61d9424fb928a77988256e12006a1934?OpenDocument&src=bar_sch_nam
> > > >
> > > > --
> > > > Mary Sauer MSFT MVP
> > > > http://office.microsoft.com/
> > > > http://msauer.mvps.org/
> > > > news://msnews.microsoft.com
> > > > "EdenSeaview" <EdenSeaview@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> > > > news:E2381478-71E8-437C-A854-59BDDF76F787@xxxxxxxxxxxxxxxx
> > > > > Earlier today, Norton pop ups kept coming and then disapearing. I finally
> > > > > decided to find out what was going on, so I opened up Norton Antivirus to
> > > > > find a big padlock sign on it, and just a single button; 'uninstall'.
> > > > >
> > > > > A Message came up telling me that there was an internal error in norton, and
> > > > > to get back my virus protection, I would need to uninstall Norton and then
> > > > > install it again.
> > > > >
> > > > > Didn't sound too hard, so I uninstalled it without any problems, and then
> > > > > restarted the computer, so that I could install Norton again.
> > > > >
> > > > > I started up the installation process, and ran a quick scan disc, which
> > > > > brought up a total of 0 infected files. Great, I thought, and continued. I
> > > > > pressed next and it started to install, but I was greeted with yet another
> > > > > pop-up telling me that I was missing a file called instopts.dat
> > > > >
> > > > > The symantec support does not work, and I received no hints or solutions
> > > > > from the computer...
> > > > >
> > > > > Please help me, how do I install Norton, and what is this file I need?
> > > > >
> > > > > Thanks in advance.
> > > >
> > > >
> > > >
.

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