Re: Norton Error.

Thanks but it didn't work. I ran the virus scan, and it turned out i had a
couple which were deleted, but I still cant get on symantec.com . Once i
followed your guide, the installer began but stopped 'due to an unexpected
error.' Could you try and give me the first solution?

Thanks a lot

"Jaymon" wrote:

> Got this off Symantec's site it is solution two, solution one was editing the
> registry with warnings and three was to reinstall
> the MS installer. So, try this and if you can not fix your problem post back.
>
> Also, you might want to do an online AV scan to see if you have a virus that
> may be blocking you form linking to Symantec's site.
> http://www.bitdefender.com/scan8/images/scan-online-a_01.gif
>
>
> Run the Microsoft Windows Installer Clean Up utility and reinstall your
> Norton program
> Follow these steps to download, install and run the Windows Installer Clean
> Up Utility to remove any left over components of your Norton program and then
> reinstall the program.
>
> To install and run the Microsoft Windows Installer Clean Up Utility and
> reinstall your Norton program
> To download the program, click the Windows Installer Clean Up Utility.
> Click Save to download the Msicuu2.exe file.
> Save the file to your desktop.
> If you see a prompt, click Close.
> On the Windows desktop, double-click the file and then follow the steps in
> the Setup wizard to install the utility.
> On the desktop, click Start > Programs > Windows Install Clean Up to run the
> utility.
> Press and hold down the Ctrl key, while you click all entries in the list
> that begin with the following text:
> CC,
> cc,
> Norton Symantec,
> Sym MSRedist,
> Click Remove.
> Restart the computer.
> Reinstall your Norton program.
> For detailed instructions, read the document Reinstalling your Symantec
> program after a failed installation or after you see error messages.
>
>
> See if you can get this file download (the cleanup utility) directly:
> http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe
>
> More instructions on reinstalling, if you can get it?
> http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2004021112313539?Open&src=bar_sch_nam&docid=2004010511283836&nsf=nip.nsf&view=16c1d01d537bf4d188256d8e0076b346&dtype=&prod=&ver=&osv=&osv_lvl=
>
> j;-)
>
> "EdenSeaview" wrote:
>
> > Thanks, but my browser (IE6) cant access the symantec site, it just comes up
> > the the message 'this page cannot be displayed.' I can access all other
> > sites except this one. Any ideas how to fix this one?
> >
> > Thanks again
> >
> > "Mary Sauer" wrote:
> >
> > > Error: "Instopts.dat is missing. . ." when installing or uninstalling Norton Internet
> > > Security or Norton Personal Firewall
> > > http://service1.symantec.com/SUPPORT/nip.nsf/16c1d01d537bf4d188256d8e0076b346/61d9424fb928a77988256e12006a1934?OpenDocument&src=bar_sch_nam
> > >
> > > --
> > > Mary Sauer MSFT MVP
> > > http://office.microsoft.com/
> > > http://msauer.mvps.org/
> > > news://msnews.microsoft.com
> > > "EdenSeaview" <EdenSeaview@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> > > news:E2381478-71E8-437C-A854-59BDDF76F787@xxxxxxxxxxxxxxxx
> > > > Earlier today, Norton pop ups kept coming and then disapearing. I finally
> > > > decided to find out what was going on, so I opened up Norton Antivirus to
> > > > find a big padlock sign on it, and just a single button; 'uninstall'.
> > > >
> > > > A Message came up telling me that there was an internal error in norton, and
> > > > to get back my virus protection, I would need to uninstall Norton and then
> > > > install it again.
> > > >
> > > > Didn't sound too hard, so I uninstalled it without any problems, and then
> > > > restarted the computer, so that I could install Norton again.
> > > >
> > > > I started up the installation process, and ran a quick scan disc, which
> > > > brought up a total of 0 infected files. Great, I thought, and continued. I
> > > > pressed next and it started to install, but I was greeted with yet another
> > > > pop-up telling me that I was missing a file called instopts.dat
> > > >
> > > > The symantec support does not work, and I received no hints or solutions
> > > > from the computer...
> > > >
> > > > Please help me, how do I install Norton, and what is this file I need?
> > > >
> > > > Thanks in advance.
> > >
> > >
> > >
.