Re: motherboard or hard drive?
- From: Ron Martell <ron.martell@xxxxxxxxx>
- Date: Thu, 04 Aug 2005 12:23:19 -0700
"sunealla" <sunealla@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:
>Hello experts,
>I hope someone can help me determine whether my computer's malfunction is
>due to hard drive or motherboard death.
>
>My Gateway 200ARC notebook began freezing frequently, making a "click" each
>time it froze. I ran a drive diagnostic and a repair (many times, in the
>end), which seemed to lessen the problem at first. But then it got worse.
>I'm pretty confident that I found and removed all viruses, spyware, etc.
>After a couple weeks of the frequent freezing, a new problem developed: the
>operating system couldn't be found. A day or two later: all I get when I
>boot up is a mostly solid, horizontal white bar across the bottom of a black
>screen. The bar is broken into several slices on the right side.
>
>If none of this info is enough to suggest a diagnosis, perhaps someone could
>tell me what to do? Gateway is of no help--I can't even get them on the
>phone anymore.
>
>Thank you to whomever can assist me.
>
>Jennifer
If your computer would normally boot from a (bootable) CD and will no
longer do so then the problem is most likely with some fundamental
component (motherboard, RAM, video,) and the laptop needs the hands-on
attention of a repair shop.
A hard drive failure would still produce readable text and graphics on
the screen when you first turn on the computer and it would still boot
from a bootable CD.
Good luck
Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca
In memory of a dear friend Alex Nichol MVP
http://aumha.org/alex.htm
.
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- From: sunealla
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