Re: Norton Error.

Error: "Instopts.dat is missing. . ." when installing or uninstalling Norton Internet
Security or Norton Personal Firewall
http://service1.symantec.com/SUPPORT/nip.nsf/16c1d01d537bf4d188256d8e0076b346/61d9424fb928a77988256e12006a1934?OpenDocument&src=bar_sch_nam

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Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
"EdenSeaview" <EdenSeaview@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:E2381478-71E8-437C-A854-59BDDF76F787@xxxxxxxxxxxxxxxx
> Earlier today, Norton pop ups kept coming and then disapearing. I finally
> decided to find out what was going on, so I opened up Norton Antivirus to
> find a big padlock sign on it, and just a single button; 'uninstall'.
>
> A Message came up telling me that there was an internal error in norton, and
> to get back my virus protection, I would need to uninstall Norton and then
> install it again.
>
> Didn't sound too hard, so I uninstalled it without any problems, and then
> restarted the computer, so that I could install Norton again.
>
> I started up the installation process, and ran a quick scan disc, which
> brought up a total of 0 infected files. Great, I thought, and continued. I
> pressed next and it started to install, but I was greeted with yet another
> pop-up telling me that I was missing a file called instopts.dat
>
> The symantec support does not work, and I received no hints or solutions
> from the computer...
>
> Please help me, how do I install Norton, and what is this file I need?
>
> Thanks in advance.


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