Re: duplicate entries in device managers.

Answered inline.

Viviank wrote:
> Thanks for your response. I won't worry about the duplicate
> entries. I took your advice and I can read my blue screen
> now. I've read your link, but still can't figure out what is
> causing the problem. My error is
>
> PAGE_FAULT_IN_NONPAGED_AREA
> (OXF86EEF12, OX00000000, OXF86ADOS1, OX00000000)
>
> I suspect my problem might be a digital research scanner I
> tried to install, but I really thought I removed everything
> there. It does not show up any longer in my device manager.
> Is there anywhere else that this scanner might be lurking
> and causing me problems. Thanks in advance.
>
> Vivian

FYI, here's what Microsoft has to say about that error message:

http://msdn.microsoft.com/library/default.asp?url=/library/en-us/ddtools/hh/ddtools/BCCodes_db6acb86-ecd5-449e-9b98-e0360a4f1498.xml.asp

We'll get back to this article later but first, a few
questions:

1. On the blue screen, were there any files mentioned?
Something ending with .sys maybe? What is the exact message?

2. What installation files did you use when you tried to
install the scanner? Were they specifically written for use
with Windows XP? If they weren't supplied with the scanner
where did you get them?

3. When did you try to install the scanner? If it was recently,
say within the last few days, have you considered using System
Restore to take your computer back to a time before the
installation? In case you're not familiar with System Restore,
here's an article with more info:

How to restore the operating system to a previous state in
Windows XP
http://support.microsoft.com/kb/306084

4. Did you look in Event Viewer to see if there were any errors
or warnings listed that could be related to your problem?

If you can't find an obvious source for this problem then you
might want to do the following:

First, post your question with as much detail as you can to the
Windows XP Hardware newsgroup. Use a title which describes the
problem.
PAGE_FAULT_IN_NONPAGED_AREA might cover it.

Next, try some of the suggestions in the Microsoft article. For
instance download and run memtest86 from this location:
http://www.memtest86.com/. To run chkdsk, do the following:

Go to Start ->Run and enter cmd.exe in the Open box.
Click OK.
In the command prompt window enter chkdsk C:\ /r /f and hit
Enter.
You'll have to reboot your computer to complete the procedure
so hit Y when asked.

Finally, if you find yourself spending more than a few hours
trying to solve this problem, and you decide to take your
computer somewhere to have it repaired, make sure that you have
backed up all of your important data files. Make sure you have
all the media necessary to reinstall your software
applications. I've heard too many horror stories from people
whose systems were wiped clean and restored to their original
factory state with no warning by repair shops.

Nepatsfan

>>
>> Little picture answer:
>> Your Pentium 4 processor supports Hyper-Threading. That's
>> why you see two entries in Device Manager. Take a look
>> towards the bottom of this article for more details:
>>
>> Verifying Hyper-Threading Technology in Windows XP Device
>> Manager
>> http://support.intel.com/support/processors/pentium4/sb/CS-017371.htm
>>
>> Big picture answer:
>> Go to Start -> Control Panel -> System.
>> In System Properties, click on the Advanced tab.
>> On the Advanced tab, click on "Settings" in the Startup and
>> Recovery section.
>> In the System Failure section uncheck Automatically Restart.
>> Click OK twice.
>> Now when a blue screen is displayed it will stay until you
>> restart you computer.
>> Make note of any relevant info and take a look at this site
>> to troubleshoot the error message:
>>
>> http://aumha.org/win5/kbestop.htm
>>
>> Good luck
>>
>> Nepatsfan




.

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