Re: Need help troubleshooting driver issues please.

Beautiful! Worked like a charm. Wow, that simple. Thanks!

"Carey Frisch [MVP]" wrote:

> CD-ROM Access Is Missing and Messages Cite Error Code 31, ­Code 32,
> Code 19, or Code 39 After You Remove Easy CD Creator in Wi­ndows XP
> http://support.microsoft.com/default.aspx?scid=kb;en-us;314060
>
> To resolve this issue, follow these steps:
>
> 1. Start Registry Editor (Regedt32.exe).
> [Start > Run and type: REGEDIT , and hit enter]
>
> 2. Locate the UpperFilters value under the following key in the registry:
>
> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
>
> 3. On the Edit menu, click Delete, and then click OK.
>
> 4. Locate the LowerFilters value under the same key in the registry:
>
> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
>
> 5. On the Edit menu, click Delete, and then click OK.
>
> 6. Quit Registry Editor.NOTE: After you remove the Upperfilters value and the Lowerfilters value,
> if you notice lost functionality in a particular program, such as CD recording software, you may need
> to reinstall that software. If the problem recurs, consult with the software vendor for assistance.
>
> 7. Restart your computer.
>
> Also see:
>
> Restore CD/DVD Drives
> http://www.dougknox.com/xp/scripts_desc/xp_cd_dvd_fix.htm
>
> [Courtesy of MS-MVP Doug Knox]
>
> --
> Carey Frisch
> Microsoft MVP
> Windows XP - Shell/User
> Microsoft Newsgroups
>
> Get Windows XP Service Pack 2 with Advanced Security Technologies:
> http://www.microsoft.com/athome/security/protect/windowsxp/choose.mspx
>
> -------------------------------------------------------------------------------------------
>
> "DRUAngell" wrote:
>
> | I've got a Toshiba laptop with a Matshita CD/DVD rom drive in it. Suddenly,
> | the drive is not noticeable by Windows. In device manager, it's there with
> | the Yellow ! and says "Windows cannot load the device driver for this
> | hardware. The driver may be corrupted or missing. (Code 39)"
> |
> | The steps I have taken are as follows:
> |
> | 1) I tried simply removing the drive from device manager and then doing Find
> | New Hardware and letting it install itself. It goes back to the same
> | scenario.
> |
> | 2) I then downloaded the updated drivers from support.toshiba.com and tried
> | a few different methods of installing. They want you to simply run the
> | self-executing zip file...so I tried that to no availe. Then, I tried
> | extracting the zip and manually installing the drivers by pointing to the
> | folder. Same thing happens.
> |
> | 3) I called toshiba support...who of course walked me right back through the
> | steps I had already taken (and took a small lesson from me on the fact that I
> | can extract zip files and run them manually instead of running the
> | self-executable...he just couldn't understand that.) Anyway, we tried both
> | the updated driver and also the original driver. Both do the same exact
> | thing. To end my call with them he told me I should take it to a local
> | repair center.
> |
> | The problem is I know what they'll do...First they'll download the drivers
> | and install and that won't work. Then, they'll wanna do a restore on the
> | laptop...which I'm really trying to avoid. If that has to be done I'd do a
> | clean install myself cuz I hate manufacturer restore discs anyway.
> |
> | Anyway, what tips are there for troubleshooting this problem without having
> | to do a clean install? It says the driver cannot load...how can I figure out
> | why? And why does removing it and re-installing not fix the problem?
> |
> | Any information I can get on this matter would be greatly appreciated.
> | Thanks!
>
>
.

Loading