RE: Problems Printing After XP Upgrade from 98SE

Ken,
I'll try this this week when I get back to see this client. I just wanted to
leave an update here. After getiing it to work last Monday by the steps that
I mentioned before, the printing worked for the entire week.

This morning after being powered off all weekend, the problem came back.
Since I was getting them going over the phone, I just used the workaround
that I came up with and it worked. I'll try the complete removal that you've
posted when I get there this week, and we'll see if the problem comes back.

Thanks for all of your help.

--
JE


"Ken Zhao [MSFT]" wrote:

> Hi Jeff,
>
> Thanks for further clarification!
>
> For your specific issue, at this moment, I also want to provide the
> following steps to clean the printer subsystem completely on the
> workstation that hosts the printer, and then reinstall it again.
>
> Step1.
> =============
> 1. Click Start, click Run, type services.msc, and then click OK.
> 2. In the right pane, right-click Print Spooler service to select Stop.
>
> Step2. Clean the printer subsystem completely
> =============
> WARNING:
> a) Using Registry Editor incorrectly can cause serious problems that may
> require you to reinstall your operating system. Microsoft cannot guarantee
> that problems resulting from the incorrect use of Registry Editor can be
> solved. Use Registry Editor at your own risk.
>
> b) Using this method will remove all of the printer drivers installed on
> the system. You need to reinstall the printer drive in order for the
> printer to work.
>
> 1. Log into the system as an administrator, click Start >> Run, input
> regedit and click OK to run regedit.exe.
>
> 2. Go to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print, click
> Registry->Export Registry File on the menu, and export the current key to a
> REG file for backup. (Note: You may double click on the REG file in Windows
> Explorer to restore the original settings)
>
> 3. Go to
> HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Environment\Window
> s NT x86\Drivers, remove both the Version-2 and Version-3 keys.
>
> 4. Remove all sub keys under
> HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Printers. (DO NOT
> REMOVE THE PRINTERS KEY.)
>
> 5. Go to
> HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Environment\Window
> s NT x86\PrintProcessors, delete any processor that is not the following:
>
> winprint
>
> 6. Go to
> HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Providers, delete
> any provider that is not one of the following:
>
> Internet Print Provider
> LanMan Print Services
>
> 7. Refer to
> [HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Monitors],
> delete any monitor that is not one of the following:
>
> BJ Language Monitor
> Local Port
> PJL Language Monitor
> Standard TCP/IP Port
> USB Monitor
> Windows NT Fax Monitor
> AppleTalk Printing Devices
> LPR Port
>
> 8. Exit the registry editor.
>
> 9. Remove all files from the following directories:
> C:\WINNT\system32\spool\drivers\w32x86\2
> C:\WINNT\system32\spool\drivers\w32x86\3
>
> Step3.
> =============
> Please reboot and install the printer driver again to test the issue again.
>
> Hope the suggestion helps!
>
> Thanks & Regards,
>
> Ken Zhao
>
> Microsoft Online Partner Support
> Get Secure! - www.microsoft.com/security
>
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> --------------------
> | Thread-Topic: Problems Printing After XP Upgrade from 98SE
> | thread-index: AcWHt+qMvTJAI0feRJmghhzKbIJ7sw==
> | X-WBNR-Posting-Host: 24.207.207.56
> | From: =?Utf-8?B?amU3Mzgz?= <Jeff7383@xxxxxxxxxxxxxx>
> | References: <D2B400BD-7307-4578-9608-36346E5ADF8F@xxxxxxxxxxxxx>
> <8AC2EB48-1B7C-48E9-9BC4-1E6FF5570505@xxxxxxxxxxxxx>
> <EFE10F95-D0EA-42A8-A5CD-F5867A92193D@xxxxxxxxxxxxx>
> <lbg4mnqhFHA.940@xxxxxxxxxxxxxxxxxxxxx>
> <25C513DE-AC27-4F19-A16F-302D449AF46A@xxxxxxxxxxxxx>
> <AiIoKe5hFHA.940@xxxxxxxxxxxxxxxxxxxxx>
> | Subject: RE: Problems Printing After XP Upgrade from 98SE
> | Date: Wed, 13 Jul 2005 07:34:03 -0700
> | Lines: 332
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> microsoft.public.windowsxp.help_and_support:161532
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> |
> | Ken,
> | As of this morning, everyone is still printing fine. The problem started
> | immediately after the upgrade to XP, but I was able to resolve it. It
> | returned approximately 1 week later, but I was able to resolve it in the
> same
> | way.
> |
> | 1. The workstation that hosts the printer is running XP Pro SP2. It was
> | recently upgraded from 98 SE.
> |
> | 2. When we are experiencing the problem, local and remote jobs fail in
> the
> | same manner.
> |
> | 3. All Windows XP clients that are using the printer experience the same
> | problem.
> |
> | 4. Once the problem occurs, it affects all print jobs, local and remote,
> | from DOS applications or Windows applications including test pages.
> |
> | 5. If the problem reoccurs, I'll definately move the printer to another
> | workstation, but if I do that, I'll have to create the queue and re-share
> it
> | from the new pc. These are the same steps taken to resolve the problem
> now so
> | I'm sure that it will alleviate the problem at least for awhile.
> |
> | 6. Since the problems survives re-boot, I'll probably try this before
> step 5.
> |
> | Thanks,
> | --
> | JE
> |
> |
> | "Ken Zhao [MSFT]" wrote:
> |
> | > Hi Jeff,
> | >
> | > I am sorry to hear that the problem re-occurs after you clean the queue
> of
> | > print jobs.
> | >
> | > Reviewing your original post, I notice you are using a shared printer.
> At
> | > this point, please help me double-confirm the following information:
> | >
> | > 1. What is the exact OS system that connected to the printer directly?
> | >
> | > 2. Can you print any local print jobs correctly in the system which
> | > connected to the printer directly?
> | >
> | > 3. Does the issue occur on only one Windows XP client or all other
> Windows
> | > XP clients?
> | >
> | > 4. To isolate the DOS application influence, please help me confirm if
> you
> | > can print any documents from other applications correctly (i.e. Word,
> | > Excel, and Notepad).
> | >
> | > 5. If possible, I also suggest you try the following suggestions to
> test:
> | > 1) Remove the printer to another machine to make a test.
> | > 2) Replace the printer with other printers to see if the issue also
> occurs
> | > on other printers.
> | >
> | > 6. Use Clean Boot to eliminate third party interference
> | > ---------------------------------------------------------------
> | > To isolate the influence of additional applications, please boot the
> system
> | > into a Clean Boot environment to see whether this problem continues:
> | >
> | > 1. Unplug all the unnecessary devices, with only the keyboard, the
> mouse
> | > left.
> | > 2. Click Start, click Run, type "msconfig" (without the quotation
> marks) in
> | > the Open box, and then click OK.
> | > 3. In the Startup tab, click the "Disable All" button.
> | > 4. In the Services tab, check the "Hide All Microsoft Services"
> checkbox,
> | > and then click the "Disable All" button.
> | > 5. Click OK and restart your computer.
> | >
> | > 310560: How to troubleshoot by using the System Configuration utility
> in
> | > Windows XP
> | > http://support.microsoft.com/kb/310560
> | >
> | > For more detailed troubleshooting steps, please refer to the articles:
> | > 314085: Troubleshooting general printing problems in Windows XP
> | > http://support.microsoft.com/default.aspx?scid=kb;en-us;314085
> | >
> | > 314073: How to troubleshoot network printing problems in Windows XP
> | > http://support.microsoft.com/default.aspx?scid=kb;en-us;314073
> | >
> | > If you have any update or results, please feel free to post back.
> | >
> | > Thanks & Regards,
> | >
> | > Ken Zhao
> | >
> | > Microsoft Online Partner Support
> | > Get Secure! - www.microsoft.com/security
> | >
> | > =====================================================
> | > When responding to posts, please "Reply to Group" via your newsreader
> so
> | > that others may learn and benefit from your issue.
> | > =====================================================
> | > This posting is provided "AS IS" with no warranties, and confers no
> rights.
> | >
> | >
> | >
> | > --------------------
> | > | Thread-Topic: Problems Printing After XP Upgrade from 98SE
> | > | thread-index: AcWG6d2WU8f2AEIqQ+a3Vo8JTqwGLA==
> | > | X-WBNR-Posting-Host: 24.207.207.56
> | > | From: =?Utf-8?B?amU3Mzgz?= <Jeff7383@xxxxxxxxxxxxxx>
> | > | References: <D2B400BD-7307-4578-9608-36346E5ADF8F@xxxxxxxxxxxxx>
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> | > <EFE10F95-D0EA-42A8-A5CD-F5867A92193D@xxxxxxxxxxxxx>
> | > <lbg4mnqhFHA.940@xxxxxxxxxxxxxxxxxxxxx>
> | > | Subject: RE: Problems Printing After XP Upgrade from 98SE
> | > | Date: Tue, 12 Jul 2005 06:59:05 -0700
> | > | Lines: 210
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> | > |
> | > | Ken,
> | > | I've done the net use /persistent=yes, and I can get everything to
> print.
> | > | The real problem is that after printing perfectly for a while, it
> seems
> | > like
> | > | until a power down possibly, then jobs enter the que, but don't print.
> | > |
> | > | In addition to not printing, the jobs multiply. For example if you
> delete
> | > | all of the jobs from the queue and print a test page from XP, from
> either
> | > the
.