RE: Windows Picture and Fax Viewer file selection

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Hi Adrastos,

Thanks for your update.

I can reproduce this issue finally! The steps are:

1. Open a folder containing a lot of pictures in Windows Explorer.

2. Select multiple picture files with the following methods:
a. Select some consecutive files, click the first item, press and hold
down SHIFT, and then click the last item (or using mouse to drag and drop).
b. Select some nonconsecutive files, press and hold down CTRL, and then
click each item.

3. Open these selected files with Windows Picture and Fax Viewer with the
following methods:

Right click one of the selected files, and then select Open With -> Windows
Picture and Fax Viewer.

4. This issue as you mentioned happens...

So I recommend you should open the selected files with Windows Picture and
Fax Viewer with the following methods in Step 3 (I have tested in many
computers, and this method always worked fine):

>>>Right click one of the selected files, and then click Preview. <<<

Note: By default (no third-party picture viewer), there should be a
"Preview" command on the first line of the prompted menu.

Hope this helps.

Have a nice day!

Sincerely,
Tom Che

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
>Thread-Topic: Windows Picture and Fax Viewer file selection
>thread-index: AcWIsN6ZOwz4AaSFTBCo61Bau2uerQ==
>X-WBNR-Posting-Host: 192.156.27.34
>From: "=?Utf-8?B?QWRyYXN0b3M=?=" <Adrastos@xxxxxxxxxxxxxx>
>References: <C55529A4-520D-4787-983D-BBA94D33445A@xxxxxxxxxxxxx>
<0ogrfesgFHA.3936@xxxxxxxxxxxxxxxxxxxxx>
<EA62A12E-B9D7-43B2-8FA4-C9EF62E45800@xxxxxxxxxxxxx>
<zg8KVo4gFHA.940@xxxxxxxxxxxxxxxxxxxxx>
<09A4C5A8-B7E3-4DA7-ACCE-4CFE56E21A29@xxxxxxxxxxxxx>
<X1jiOwqhFHA.940@xxxxxxxxxxxxxxxxxxxxx>
<16033946-81B5-41FF-9336-A0F340840DD6@xxxxxxxxxxxxx>
<XMTOZ$BiFHA.3952@xxxxxxxxxxxxxxxxxxxxx>
>Subject: RE: Windows Picture and Fax Viewer file selection
>Date: Thu, 14 Jul 2005 13:16:08 -0700
>Lines: 325
>Message-ID: <0226BE11-B71B-4015-A728-F626143B5500@xxxxxxxxxxxxx>
>MIME-Version: 1.0
>Content-Type: text/plain;
> charset="Utf-8"
>Content-Transfer-Encoding: 7bit
>X-Newsreader: Microsoft CDO for Windows 2000
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>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>Newsgroups: microsoft.public.windowsxp.help_and_support
>NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
>Xref: TK2MSFTNGXA01.phx.gbl
microsoft.public.windowsxp.help_and_support:161965
>X-Tomcat-NG: microsoft.public.windowsxp.help_and_support
>
>Hi Tom,
>
>Well, this is strange. I understand what you are talking about regarding
>right-clicking out of the range. I'm sure I don't click out of the range
>when I select Picture and Fax viewer from the pop-up menu because if I go
>back to Windows Explorer and look at the selected files, the ones I
selected
>are still highlighted.
>
>But when I highlight a range and press enter, I do get the result you got
>and only the files selected get loaded into Picture and Fax viewer. This
is
>what I wanted.
>
>But if P&F viewer is not the default app for my photos, I have to select
P&F
>viewer from the pop-up menu and then all my photos from the folder get
>loaded. This happens at home and at work so I'm sure it is not just a
quirk
>on one computer.
>
>Just to confirm - are you saying that if you select a range of photos,
>right-click on the range and select P&F viewer from the pop-up menu that
you
>only see the photos from your range loaded into P&F viewer? Because I get
>everything in the folder.
>
>
>"Tom Che [MSFT]" wrote:
>
>> Hi Adrastos,
>>
>> Thanks for your update.
>>
>> I am sorry but I cannot reproduce this issue as you mentioned if I
select
>> two or more files.
>>
>> Please note, after selecting a range of photos, you should right-click
on
>> one of the selected photo files, and then open them with Windows Picture
>> and Fax Viewer. If you right-click out of the range, it means you just
>> open one file, so all files in the same folder will be loaded.
>>
>> To make sure that you only open the selected files, you may press ENTER
to
>> open the photos as my first reply.
>>
>> Hope this helps.
>>
>> Have a nice day!
>>
>> Sincerely,
>> Tom Che
>>
>> Microsoft Online Partner Support
>> Get Secure! - www.microsoft.com/security
>> =====================================================
>> When responding to posts, please "Reply to Group" via your newsreader so
>> that others may learn and benefit from your issue.
>> =====================================================
>> This posting is provided "AS IS" with no warranties, and confers no
rights.
>> --------------------
>> >Thread-Topic: Windows Picture and Fax Viewer file selection
>> >thread-index: AcWH6xEPVOrxnc78TjCa2n9iR42zQg==
>> >X-WBNR-Posting-Host: 192.156.27.34
>> >From: "=?Utf-8?B?QWRyYXN0b3M=?=" <Adrastos@xxxxxxxxxxxxxx>
>> >References: <C55529A4-520D-4787-983D-BBA94D33445A@xxxxxxxxxxxxx>
>> <0ogrfesgFHA.3936@xxxxxxxxxxxxxxxxxxxxx>
>> <EA62A12E-B9D7-43B2-8FA4-C9EF62E45800@xxxxxxxxxxxxx>
>> <zg8KVo4gFHA.940@xxxxxxxxxxxxxxxxxxxxx>
>> <09A4C5A8-B7E3-4DA7-ACCE-4CFE56E21A29@xxxxxxxxxxxxx>
>> <X1jiOwqhFHA.940@xxxxxxxxxxxxxxxxxxxxx>
>> >Subject: RE: Windows Picture and Fax Viewer file selection
>> >Date: Wed, 13 Jul 2005 13:40:12 -0700
>> >Lines: 311
>> >Message-ID: <16033946-81B5-41FF-9336-A0F340840DD6@xxxxxxxxxxxxx>
>> >MIME-Version: 1.0
>> >Content-Type: text/plain;
>> > charset="Utf-8"
>> >Content-Transfer-Encoding: 7bit
>> >X-Newsreader: Microsoft CDO for Windows 2000
>> >Content-Class: urn:content-classes:message
>> >Importance: normal
>> >Priority: normal
>> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>> >Newsgroups: microsoft.public.windowsxp.help_and_support
>> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
>> >Xref: TK2MSFTNGXA01.phx.gbl
>> microsoft.public.windowsxp.help_and_support:161636
>> >X-Tomcat-NG: microsoft.public.windowsxp.help_and_support
>> >
>> >OK, so if I go in and select a range of photos, right click, and select
>> P&F
>> >viewer I get my range loaded, but when I get to the end of my range I
find
>> >everything else in the folder is loaded also. It didn't do much good
to
>> >select the range since I get everything in the folder. I think this is
>> >unexpected behavior. Is there anyway to "alter" it so that it only
loads
>> the
>> >range of photos I select.
>> >
>> >
>> >
>> >"Tom Che [MSFT]" wrote:
>> >
>> >> Hi Adrastos,
>> >>
>> >> Thanks for your update.
>> >>
>> >> Yes, I can reproduce this "symptom" as you mentioned. However, this
is
>> a
>> >> normal behavior. Actually, if you open only one picture by
>> left-clicking
>> >> it directly or right-clicking it and then selecting Open or Preview,
>> >> Windows Picture and Fax Viewer loads all picture files in the same
>> folder
>> >> by default, because it doesn't think you have "selected" a file but
just
>> >> opened it. If you want to get a range, you have to select two or
more
>> >> files at the same time.
>> >>
>> >> Hope this can answer your question.
>> >>
>> >> Have a nice day!
>> >>
>> >> Sincerely,
>> >> Tom Che
>> >>
>> >> Microsoft Online Partner Support
>> >> Get Secure! - www.microsoft.com/security
>> >> =====================================================
>> >> When responding to posts, please "Reply to Group" via your newsreader
so
>> >> that others may learn and benefit from your issue.
>> >> =====================================================
>> >> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> >> --------------------
>> >> >Thread-Topic: Windows Picture and Fax Viewer file selection
>> >> >thread-index: AcWGdBj9oApEC4CvTqObsv6hVSlvKg==
>> >> >X-WBNR-Posting-Host: 68.100.62.68
>> >> >From: "=?Utf-8?B?QWRyYXN0b3M=?=" <Adrastos@xxxxxxxxxxxxxx>
>> >> >References: <C55529A4-520D-4787-983D-BBA94D33445A@xxxxxxxxxxxxx>
>> >> <0ogrfesgFHA.3936@xxxxxxxxxxxxxxxxxxxxx>
>> >> <EA62A12E-B9D7-43B2-8FA4-C9EF62E45800@xxxxxxxxxxxxx>
>> >> <zg8KVo4gFHA.940@xxxxxxxxxxxxxxxxxxxxx>
>> >> >Subject: RE: Windows Picture and Fax Viewer file selection
>> >> >Date: Mon, 11 Jul 2005 16:56:04 -0700
>> >> >Lines: 228
>> >> >Message-ID: <09A4C5A8-B7E3-4DA7-ACCE-4CFE56E21A29@xxxxxxxxxxxxx>
>> >> >MIME-Version: 1.0
>> >> >Content-Type: text/plain;
>> >> > charset="Utf-8"
>> >> >Content-Transfer-Encoding: 7bit
>> >> >X-Newsreader: Microsoft CDO for Windows 2000
>> >> >Content-Class: urn:content-classes:message
>> >> >Importance: normal
>> >> >Priority: normal
>> >> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>> >> >Newsgroups: microsoft.public.windowsxp.help_and_support
>> >> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>> >> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
>> >> >Xref: TK2MSFTNGXA01.phx.gbl
>> >> microsoft.public.windowsxp.help_and_support:161038
>> >> >X-Tomcat-NG: microsoft.public.windowsxp.help_and_support
>> >> >
>> >> >Tom,
>> >> >
>> >> >I've found that if I use Windows Explorer and right-click on a photo
>> and
>> >> >then "Open With" Photo and Fax Viewer, I get the problem behavior
>> (files
>> >> >outside the selected range get loaded). This happens whether Photo
and
>> >> Fax
>> >> >Viewer is the default app for the photo file or not, and I've
>> replicated
>> >> on a
>> >> >couple different machines. Let me know if you get the same results.

>> >> Thanks
>> >> >in advance!
>> >> >
>> >> >
>> >> >"Tom Che [MSFT]" wrote:
>> >> >
>> >> >> Hi Adrastos,
>> >> >>
>> >> >> Thanks for your response.
>> >> >>
>> >> >> If you have any updates or need any further assistance on this
issue,
>> >> >> please feel free to let me know. I am glad to be of assistance.
:-)
>> >> >>
>> >> >> Have a nice day!
>> >> >>
>> >> >> Sincerely,
>> >> >> Tom Che
>> >> >>
>> >> >> Microsoft Online Partner Support
>> >> >> Get Secure! - www.microsoft.com/security
>> >> >> =====================================================
>> >> >> When responding to posts, please "Reply to Group" via your
newsreader
>> so
>> >> >> that others may learn and benefit from your issue.
>> >> >> =====================================================
>> >> >> This posting is provided "AS IS" with no warranties, and confers
no
>> >> rights.
>> >> >>
>> >> >> --------------------
>> >> >> >Thread-Topic: Windows Picture and Fax Viewer file selection
>> >> >> >thread-index: AcWDHP/toBXCgfqdSoq7KkocMCrAvA==
>> >> >> >X-WBNR-Posting-Host: 192.156.27.34
>> >> >> >From: "=?Utf-8?B?QWRyYXN0b3M=?=" <Adrastos@xxxxxxxxxxxxxx>
>> >> >> >References: <C55529A4-520D-4787-983D-BBA94D33445A@xxxxxxxxxxxxx>
>> >> >> <0ogrfesgFHA.3936@xxxxxxxxxxxxxxxxxxxxx>
>> >> >> >Subject: RE: Windows Picture and Fax Viewer file selection
>> >> >> >Date: Thu, 7 Jul 2005 10:55:02 -0700
>> >> >> >Lines: 144
>> >> >> >Message-ID: <EA62A12E-B9D7-43B2-8FA4-C9EF62E45800@xxxxxxxxxxxxx>
>> >> >> >MIME-Version: 1.0
>> >> >> >Content-Type: text/plain;
>> >> >> > charset="Utf-8"
>> >> >> >Content-Transfer-Encoding: 7bit
>> >> >> >X-Newsreader: Microsoft CDO for Windows 2000
>> >> >> >Content-Class: urn:content-classes:message
>> >> >> >Importance: normal
>> >> >> >Priority: normal
>> >> >> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>> >> >> >Newsgroups: microsoft.public.windowsxp.help_and_support
>> >> >> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>> >> >> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
>> >> >> >Xref: TK2MSFTNGXA01.phx.gbl
>> >> >> microsoft.public.windowsxp.help_and_support:159675
>> >> >> >X-Tomcat-NG: microsoft.public.windowsxp.help_and_support
>> >> >> >
>> >> >> >Tom,
>> >> >> >
>> >> >> >Thanks very much for the reply. Yes, you do understand the issue
>> I'm
>> >> >> having
>> >> >> >and your tests replicate the way I tend to open a range of photo
>> files.
>> >>
>> >> >> I'll
>> >> >> >see if there are any other clues I can find regarding this
problem
>> and
>> >> >> pass
>> >> >> >that along.
>> >> >> >
>> >> >> >
>> >> >> >"Tom Che [MSFT]" wrote:
>> >> >> >
>> >> >> >> Hi Adrastos,
>> >> >> >>
>> >> >> >> Thanks for posting here.
>> >> >> >>
>> >> >> >> From your post, my understanding of this issue is: Occasionally
>> you
>> >> >> select
>> >> >> >> a range of photo files and open them into Windows Picture and
Fax
>> >> >> Viewer,
>> >> >> >> but you find some photos from outside the range you selected
are
>> also
>> >> >> >> loaded into the Viewer. If this is not correct, please feel
free
>> to
>> >> let
>> >> >> me
>> >> >> >> know.
>> >> >> >>
>> >> >> >> I have performed a lot of research on this issue, searching in
>> both
>> >> our
>> >> >> >> internal knowledge base and the Internet, but I cannot find any
>> >> similar
>> >> >> >> issue. Especially, this issue seems to happen randomly, and
>> >> >> intermittent
>> >> >> >> problems are a real pain to isolate, so it may be very
difficult
>> to
>> >> find
>> >> >> >> the root cause.
>> >> >> >>
>> >> >> >> Furthermore, I have tested this issue on my own box as below:
>> >> >> >>
>> >> >> >> 1. Open a folder containing a lot of pictures in Windows
Explorer.
>> >> >> >>
>> >> >> >> 2. Select multiple picture files with the following methods:
>> >> >> >>
>> >> >> >> a. Select some consecutive files, click the first item, press
and
>> >> hold
>> >> >> down
>> >> >> >> SHIFT, and then click the last item (or using mouse to drag and
>> >> drop).
>> >> >> >>
>> >> >> >> b. Select some nonconsecutive files, press and hold down CTRL,
and
>> >> then
>> >> >> >> click each item.
>> >> >> >>
>> >> >> >> 3. Open these selected files with Windows Picture and Fax
Viewer
>> with
>> >> >> the
>> >> >> >> following methods:
>> >> >> >>
>> >> >> >> a. Right click one of the selected files, and then click
Preview.
>> >> >> >>
>> >> >> >> b. Press ENTER key directly.
>> >> >> >>
>> >> >> >> 4. Everything works fine - only selected files are opened and
>> browsed
>> >> by
>> >> >> >> Windows Picture and Fax Viewer.
>> >> >> >>
>> >> >> >> I have done the same test with different picture files for
several
>> >> >> times,
>> >> >> >> and I never encounter the issue as you mentioned during the
test.
>> >> >> >>
>> >> >> >> So, is there any difference between your operation process and
my
>> >> test?
>> >> >> >>
>> >> >> >> Furthermore, if the issue persists, I suggest you may test this
>> issue
>> >> >> again
>> >> >> >> and again in a Clean Boot environment to eliminate third-party
>> >> >> interference
>> >> >> >> as below:
>> >> >> >> =========================
>> >> >> >> A clean boot will allow us to isolate any device drivers or
>> programs
>> >> >> that
>> >> >> >> are loading at startup that may be causing a conflict with
other
>> >> device
>> >> >> >> drivers or programs that are installed in your computer.
>> >> >> >>
>> >> >> >> 1. Click Start, click Run, type "msconfig" (without the
quotation
>> >> marks)
>> >> >> in
>> >> >> >> the Open box, and then click OK.
>

.

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