Re: Dell Dimension 4550 Keeps Rebooting "PART 2"

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We need to determine if your "restart problem" is related to your cable
modem, your USB port or a driver.

So please let us know which of the following are correct:

1) Service Pack 2 is installed?
2) Your ISP is RoadRunner and you are connected via a cable modem?
3) Your Internet connection is through a USB port and *not* an Ethernet
port?
4) There are no devices marked bad - or as unknown devices - in Device
Manager?
5) There are no 'events' marked bad (wit a red X ) in Event Viewer? Go to
Start > Run and type
eventvwr.msc
6) When downloading from the Internet you only have a problem with Windows
Update (or any other download link that will NOT allow you to save the file
to your hard drive before doing an install)? If you save the download file
to your hard drive, disconnect from the Internet, then run the install all
is OK? In other words, the only time you have problems 'restarting after a
download/install' is if I remain connected while this is executing?
7) When the software you are installing (e.g. Windows Update, or updates for
you anti-virus program) and are prompted that Windows must restart have you
tried disconnecting from the Internet and disabling any firewall or
anti-virus program before clicking RESTART? This will help us determine if
the problem is related to your USB-Internet connection for your RoadRunner
ISP.
8) You have fixed the problem you had last month wherein you could not
consistently connect to the Internet?
9) You have contacted both Dell and RoadRunner to no avail?
10) Your Dell computer has a history dating back at least two weeks of
ending up in a reboot loop when you perform a full install or a Repair
Install?

Please let us know the answers to these and if a problem exists please
provide as much detail as you can - such as error messages in full detail.

Thank you.

--
Michael


.

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