RE: Windows Picture and Fax Viewer file selection

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Hi Adrastos,

Thanks for your update.

Yes, I can reproduce this "symptom" as you mentioned. However, this is a
normal behavior. Actually, if you open only one picture by left-clicking
it directly or right-clicking it and then selecting Open or Preview,
Windows Picture and Fax Viewer loads all picture files in the same folder
by default, because it doesn't think you have "selected" a file but just
opened it. If you want to get a range, you have to select two or more
files at the same time.

Hope this can answer your question.

Have a nice day!

Sincerely,
Tom Che

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
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--------------------
>Thread-Topic: Windows Picture and Fax Viewer file selection
>thread-index: AcWGdBj9oApEC4CvTqObsv6hVSlvKg==
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>From: "=?Utf-8?B?QWRyYXN0b3M=?=" <Adrastos@xxxxxxxxxxxxxx>
>References: <C55529A4-520D-4787-983D-BBA94D33445A@xxxxxxxxxxxxx>
<0ogrfesgFHA.3936@xxxxxxxxxxxxxxxxxxxxx>
<EA62A12E-B9D7-43B2-8FA4-C9EF62E45800@xxxxxxxxxxxxx>
<zg8KVo4gFHA.940@xxxxxxxxxxxxxxxxxxxxx>
>Subject: RE: Windows Picture and Fax Viewer file selection
>Date: Mon, 11 Jul 2005 16:56:04 -0700
>Lines: 228
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microsoft.public.windowsxp.help_and_support:161038
>X-Tomcat-NG: microsoft.public.windowsxp.help_and_support
>
>Tom,
>
>I've found that if I use Windows Explorer and right-click on a photo and
>then "Open With" Photo and Fax Viewer, I get the problem behavior (files
>outside the selected range get loaded). This happens whether Photo and
Fax
>Viewer is the default app for the photo file or not, and I've replicated
on a
>couple different machines. Let me know if you get the same results.
Thanks
>in advance!
>
>
>"Tom Che [MSFT]" wrote:
>
>> Hi Adrastos,
>>
>> Thanks for your response.
>>
>> If you have any updates or need any further assistance on this issue,
>> please feel free to let me know. I am glad to be of assistance. :-)
>>
>> Have a nice day!
>>
>> Sincerely,
>> Tom Che
>>
>> Microsoft Online Partner Support
>> Get Secure! - www.microsoft.com/security
>> =====================================================
>> When responding to posts, please "Reply to Group" via your newsreader so
>> that others may learn and benefit from your issue.
>> =====================================================
>> This posting is provided "AS IS" with no warranties, and confers no
rights.
>>
>> --------------------
>> >Thread-Topic: Windows Picture and Fax Viewer file selection
>> >thread-index: AcWDHP/toBXCgfqdSoq7KkocMCrAvA==
>> >X-WBNR-Posting-Host: 192.156.27.34
>> >From: "=?Utf-8?B?QWRyYXN0b3M=?=" <Adrastos@xxxxxxxxxxxxxx>
>> >References: <C55529A4-520D-4787-983D-BBA94D33445A@xxxxxxxxxxxxx>
>> <0ogrfesgFHA.3936@xxxxxxxxxxxxxxxxxxxxx>
>> >Subject: RE: Windows Picture and Fax Viewer file selection
>> >Date: Thu, 7 Jul 2005 10:55:02 -0700
>> >Lines: 144
>> >Message-ID: <EA62A12E-B9D7-43B2-8FA4-C9EF62E45800@xxxxxxxxxxxxx>
>> >MIME-Version: 1.0
>> >Content-Type: text/plain;
>> > charset="Utf-8"
>> >Content-Transfer-Encoding: 7bit
>> >X-Newsreader: Microsoft CDO for Windows 2000
>> >Content-Class: urn:content-classes:message
>> >Importance: normal
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>> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
>> >Xref: TK2MSFTNGXA01.phx.gbl
>> microsoft.public.windowsxp.help_and_support:159675
>> >X-Tomcat-NG: microsoft.public.windowsxp.help_and_support
>> >
>> >Tom,
>> >
>> >Thanks very much for the reply. Yes, you do understand the issue I'm
>> having
>> >and your tests replicate the way I tend to open a range of photo files.

>> I'll
>> >see if there are any other clues I can find regarding this problem and
>> pass
>> >that along.
>> >
>> >
>> >"Tom Che [MSFT]" wrote:
>> >
>> >> Hi Adrastos,
>> >>
>> >> Thanks for posting here.
>> >>
>> >> From your post, my understanding of this issue is: Occasionally you
>> select
>> >> a range of photo files and open them into Windows Picture and Fax
>> Viewer,
>> >> but you find some photos from outside the range you selected are also
>> >> loaded into the Viewer. If this is not correct, please feel free to
let
>> me
>> >> know.
>> >>
>> >> I have performed a lot of research on this issue, searching in both
our
>> >> internal knowledge base and the Internet, but I cannot find any
similar
>> >> issue. Especially, this issue seems to happen randomly, and
>> intermittent
>> >> problems are a real pain to isolate, so it may be very difficult to
find
>> >> the root cause.
>> >>
>> >> Furthermore, I have tested this issue on my own box as below:
>> >>
>> >> 1. Open a folder containing a lot of pictures in Windows Explorer.
>> >>
>> >> 2. Select multiple picture files with the following methods:
>> >>
>> >> a. Select some consecutive files, click the first item, press and
hold
>> down
>> >> SHIFT, and then click the last item (or using mouse to drag and
drop).
>> >>
>> >> b. Select some nonconsecutive files, press and hold down CTRL, and
then
>> >> click each item.
>> >>
>> >> 3. Open these selected files with Windows Picture and Fax Viewer with
>> the
>> >> following methods:
>> >>
>> >> a. Right click one of the selected files, and then click Preview.
>> >>
>> >> b. Press ENTER key directly.
>> >>
>> >> 4. Everything works fine - only selected files are opened and browsed
by
>> >> Windows Picture and Fax Viewer.
>> >>
>> >> I have done the same test with different picture files for several
>> times,
>> >> and I never encounter the issue as you mentioned during the test.
>> >>
>> >> So, is there any difference between your operation process and my
test?
>> >>
>> >> Furthermore, if the issue persists, I suggest you may test this issue
>> again
>> >> and again in a Clean Boot environment to eliminate third-party
>> interference
>> >> as below:
>> >> =========================
>> >> A clean boot will allow us to isolate any device drivers or programs
>> that
>> >> are loading at startup that may be causing a conflict with other
device
>> >> drivers or programs that are installed in your computer.
>> >>
>> >> 1. Click Start, click Run, type "msconfig" (without the quotation
marks)
>> in
>> >> the Open box, and then click OK.
>> >> 2. In the Startup tab, click the "Disable All" button.
>> >> 3. In the Services tab, check the "Hide All Microsoft Services"
>> checkbox,
>> >> and then click the "Disable All" button.
>> >> 4. Click OK and restart your computer.
>> >>
>> >> If your issue is resolved at this point, repeat the process, but add
one
>> >> check back each time to the list of files listed under the "Startup"
and
>> >> "Services" menu until the issue reappears again, when this happens
>> follow
>> >> these steps:
>> >>
>> >> 1. Select the tab for the last file you enabled and remove the checks
>> from
>> >> each line in that file.
>> >> 2. Click the Apply button
>> >> 3. Reboot your computer and verify the issue has not reappeared.
>> >> 4. Replace each check mark one line at a time.
>> >> 5. Click the Apply button.
>> >> 6. Reboot your computer.
>> >>
>> >> When the issue reappears you will then know which line or command is
>> >> causing the issue.
>> >>
>> >> How to troubleshoot by using the System Configuration utility in
Windows
>> XP
>> >> http://support.microsoft.com/kb/310560
>> >>
>> >> Hope this helps!
>> >>
>> >> Have a nice day!
>> >>
>> >> Sincerely,
>> >> Tom Che
>> >> Microsoft Online Partner Support
>> >> Get Secure! - www.microsoft.com/security
>> >>
>> >> =====================================================
>> >> When responding to posts, please "Reply to Group" via your newsreader
so
>> >> that others may learn and benefit from your issue.
>> >> =====================================================
>> >> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> >>
>> >> --------------------
>> >> >Thread-Topic: Windows Picture and Fax Viewer file selection
>> >> >thread-index: AcWCT+y5amERGcNzQPmNbGyBWp2hrg==
>> >> >X-WBNR-Posting-Host: 192.156.27.34
>> >> >From: "=?Utf-8?B?QWRyYXN0b3M=?=" <Adrastos@xxxxxxxxxxxxxx>
>> >> >Subject: Windows Picture and Fax Viewer file selection
>> >> >Date: Wed, 6 Jul 2005 10:27:03 -0700
>> >> >Lines: 11
>> >> >Message-ID: <C55529A4-520D-4787-983D-BBA94D33445A@xxxxxxxxxxxxx>
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>> >> > charset="Utf-8"
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>> >> >Newsgroups: microsoft.public.windowsxp.help_and_support
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>> >> >Path:
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>> >> >Xref: TK2MSFTNGXA01.phx.gbl
>> >> microsoft.public.windowsxp.help_and_support:159320
>> >> >X-Tomcat-NG: microsoft.public.windowsxp.help_and_support
>> >> >
>> >> >Sometimes I will highlight a range of photo files and open them into
>> >> Picture
>> >> >and Fax viewer. I can then page through all the photos I selected.
>> >> >
>> >> >Occasionally though, I will load a range of photos into the viewer
and
>> >> >photos from outside the range I selected get loaded into the viewer.

>> When
>> >> >this has happened, I've gone back and reselected the range and tried
it
>> >> again
>> >> >and still get pictures loading from outside the range I wanted.
Also,
>> I
>> >> >notice on the viewer's print wizard that pictures/documents from
>> outside
>> >> my
>> >> >range of selected documents are sometimes presented for printing.
>> >> >
>> >> >Anyone know how that happens and how do you fix it?
>> >> >
>> >>
>> >>
>> >
>>
>>
>

.

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