RE: DSL disconnect

This came from SBC/Global, I have n't tried it yet but will soon. I'll let
y'all know if it works.

What do you think GTS?

Power cycle DSL modem
Power cycling the modem has a couple of benefits. Basically a power cycle
resets all the counters and registers on the modem. This includes refreshing
the memory and sending a signal to the DSLAM or RT indicating that the modem
will be dropping the DSL signal and it will need to resynchronize when it
comes back up. You should only have to wait 10 seconds to ensure all power
has been disconnected to the modem before powering it back on. An important
step in power cycling the modem is to ensure that the Member is logged out
(disconnected) from any active Internet connections before switching the
modem off. This is to avoid any time out period that may exist if the
connection is terminated unexpectedly.

1. Remove and replace the DSL phone line from the jack on the DSL modem.
2. Turn DSL modem power switch to the off position (not all modems have a
power switch).
3. Remove the power cord in the back of the DSL modem (if it is easier for
customer to reach wall plug that will be sufficient) for about two minutes
and then replace the power cord. Note: it is a good idea to check the
network settings and cold boot the computer, while the DSL modem is waiting
to be turned on.
4. Turn DSL modem on (if you have turned the computer off, turn the modem on
before the computer).
5. Wait 30 seconds for modem to synchronize (if the computer is turned off
wait for sync before turning the computer on).
6. If the Power/Synchronization light does not turn solid green after 2
minutes repeat the steps 2, 3, 4, and 5 (up to 3 times total).


"Animal Watcher" wrote:

> The oddest thing. About every Wed and either Sat or Sun. The DSL connection
> or something in Windows won't allow connection, and I can't access online. I
> have to restart the computer, then all is well until Wed. or Sat/Sun. I've
> called SBC/Global and they can't find anything. It seems to be a timing
> thing that resets to Wed and Sat/Sun. I've been keeping track. This started
> a couple of months ago.
> Has anyone else encounted this? What to do. Everything goes back to
> normal when I restart.
> Thanks
.

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