Re: Help and Support program

William,

When you're prompted for the files, point to C:\Windows\ServicePackFiles\i386 folder for updated system files. BTW, %Systemroot% is nothing but your Windows folder.

Also, have you tried the command lines that I said earlier?

--
Ramesh, MS-MVP
Windows Shell/User

Windows XP Troubleshooting
http://www.winhelponline.com

Windows XP Newsgroup Setup Instructions for Outlook Express:
http://www.microsoft.com/windowsxp/expertzone/newsgroupsetup.mspx

"billt" <billt@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:DD5248C7-F343-47A4-AEF6-9F88A87AFA84@xxxxxxxxxxxxxxxx 

--
Thank you in advance for your information.
... billt


"Ramesh, MS-MVP" wrote:

Type in Start/Run:

helpctr -regserver

Reinstalling HelpCenter:
------------------------

Open %systemroot%\inf folder and locate the PCHealth.inf file (might show as
PCHealth in W.Explorer). Right-click the file and choose "Install". Insert
your XP CD when prompted.

--
Ramesh, MS-MVP
Windows Shell/User

Ramesh...
The above did not help me restore my Help and Support opening page. I could
not locate %systemroot% on my C: drive nor in Regedit. I did find
PChealth.inf and right-clicked it. I selected "install" but all did not go
smoothly. It would give me "cannot locate files" messages for files:
dataspec.xml; pchdt_p3.c4b; wcappres.dll; atrace.dll. I searched for each of
these files and entered their locations and continued on to the end.. I then
shut down and restarted the machine. I hit Start/Help and Support and the
same malfunction that I first emailed about recurred... a brief busy
hourglass followed by nothing.

Please give me another alternative to getting my Help and Support back.

I am under Windows XP Home edition an.d Service Pack 2

Sincerely,
William Tannewitz



.

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