Re: Fatal System Error / stop Error



"lvee" wrote:

> The horse is out of the barn on this one, but I'd ditch Norton..I finally
> did after three years.
> Anyway, see if this helps...
> http://support.microsoft.com/default.aspx?scid=kb;en-us;325672
>
>
> "FalcoPilot" <FalcoPilot@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:279AB039-AD06-4521-A230-BDA4FC4DDA42@xxxxxxxxxxxxxxxx
> >I am running Windows XP Pro, SP2 with all the latest updates.
> > The only software that I have loaded recently has been for a new HP
> > Deskjet
> > 5100 and Norton Anti Virus 2005.
> > I am running ZoneAlarm Pro firewall and keep this up to date.
> > At some point one of these must have installed an update that has given me
> > a
> > conflict. I have had occasional "blue screens" and had to reboot. Now the
> > system refused to stay up - each reboot gives me the same blue screen,
> > hangs
> > briefly and then reboots.
> >
> > The error message is:
> >
> > *** STOP 0x000000c4 (0x00000090, 0xFFDFF120, 0x00000000, 0x00000000)
> >
> > then "beginning dump of physical memory". "Physical dump completed"
> >
> > Higher up in the message it says that "a device attempting to corrupt the
> > system has been caught. The faulty driver currently on the kernel stack
> > must
> > be replaced".
> >
> > I have used F8 at start up and tried all the otions for booting -
> > debugging,
> > last know configuration etc , etc. the only one that works is safe mode.
> > However, in that mode, I cannot use my CD-writer, USB ports etc so can't
> > extract data, should I need to clean install. My last back up was a month
> > ago. I have the data, via Safe Mode operation, but can't do a new backup
> > in
> > Safe Mode and am loath to reinstall all my apps.
> >
> > Oh and I can't uninstall any apps such as the printer driver or Norton as
> > this doesn't work in SM also.
> >
> > Can anyone tell me how I can locate and troubleshoot the rogue driver and
> > extract it please?
> >
> > I am at the edge of my PC compitency and would be really grateful for some
> > help.
> >
> > Many thanks in advance.
> >
> > Geoffrey G
>
>
> Thanks, Ivee. For your and anyone else's information, Rick looked at my dumps and correctly ascertained that the rogue file was a NAV one. I managed to manually delete all but one called NAVShExt.dll to which I am not allowed access. However, on rebooting, everything seems stable, once more. No NAV near my machines again!

Thanks again, Rick

Regards to all

Geoffrey
.

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