Re: Print Spooler keeps stopping on a new Dell Latitude running XP SP2

Tech-Archive recommends: Fix windows errors by optimizing your registry

Hi Simon,

I am just writing to see how everything is going. If you have any updates
or need any further assistance on this issue, please feel free to let me
know. I am glad to be of assistance. :-)

Have a nice day!

Sincerely,

Tom Che
Microsoft Online Partner Support

When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.

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--------------------
>X-Tomcat-ID: 96933372
>References: <eMdP0wiYFHA.3164@xxxxxxxxxxxxxxxxxxxx>
<w1Dv3OoYFHA.3336@xxxxxxxxxxxxxxxxxxxxx>
<e4azUWrYFHA.2128@xxxxxxxxxxxxxxxxxxxx>
>MIME-Version: 1.0
>Content-Type: text/plain
>Content-Transfer-Encoding: 7bit
>From: v-tomche@xxxxxxxxxxxxxxxxxxxx (Tom Che [MSFT])
>Organization: Microsoft
>Date: Mon, 30 May 2005 07:26:56 GMT
>Subject: Re: Print Spooler keeps stopping on a new Dell Latitude running
XP SP2
>X-Tomcat-NG: microsoft.public.windowsxp.help_and_support
>Message-ID: <AkU04jOZFHA.3336@xxxxxxxxxxxxxxxxxxxxx>
>Newsgroups: microsoft.public.windowsxp.help_and_support
>Lines: 323
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microsoft.public.windowsxp.help_and_support:149078
>NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
>
>Hi Simon,
>
>Thanks for your response, and sorry for my delayed reply due to the
weekend.
>
>If the issue persists after Registry modification as my previous reply,
>based on my further research, there is a KB article (KB810894) may help
>you, it said this issue may also occur if the correct installation and
>functionality of a newly installed printer is affected by an existing
>third-party printer driver or service.
>
>For example, this issue may occur if the LexBCE custom printer driver from
>Lexmark is installed on your computer before you add another printer.
>
>For more information, please visit the following Microsoft Web site:
>
>Error message: Spooler subsystem app has encountered a problem and needs
to
>close
>http://support.microsoft.com/KB/810894
>
>I also copy and paste the method here just for your convenience.
>
>WARNING: If you use Registry Editor incorrectly, you may cause serious
>problems that may require you to reinstall your operating system.
>Microsoft cannot guarantee that you can solve problems that result from
>using Registry Editor incorrectly. Use Registry Editor at your own risk.
>
>1. Start the computer in Safe mode and logon with administrator.
>
>For additional information about starting your computer in Safe mode,
click
>Start, click Help and Support, type safe mode in the Search box, press
>ENTER, and then click the Start Windows in Safe mode topic.
>
>2. Start Windows Explorer, and then delete all files and folders in the
>following two folders:
>o c:\windows\system32\spool\printers
>o c:\windows\system32\spool\drivers\w32x86
>
>3. Click Start, click Run, type regedit in the Open box, and then press
>ENTER.
>
>4. Navigate to and then click the following registry key:
>
>HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environment\Windo
w
>s NT x86
>
>View the list of subkeys. There should be only the following subkeys:
>
>- Drivers
>- Print Processors
>
>5. If there are any keys other than those listed in step 4, follow these
>steps:
>
>a. On the File menu, click Export.
>
>b. In the File Name box, type a descriptive name for this key -- for
>example, type WindowsNTx86regkey -- and then click Save.
>
>You can use this backup of the
>
>HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environment\Windo
w
>s NT x86
>
>registry key to restore the key if you experience any problems after you
>complete this procedure.
>
>c. Delete all keys other than those listed in step 4 .
>
>6. Navigate to and then click the
>
>HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors
>
>registry key. View the list of subkeys. There should be only the following
>subkeys:
>
>- BJ Language Monitor
>- Local Port
>- PJL Language Monitor
>- Standard TCP/IP Port
>- USB Monitor
>
>7. If there are any keys other than those listed in step 6, follow these
>steps:
>
>a. On the File menu, click Export.
>
>b. In the File Name box, type a descriptive name for this key -- for
>example, type WindowsNTx86regkey -- and then click Save.
>
>You can use this backup of the
>
>HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors
>
>registry key to restore the key if you experience any problems after you
>complete this procedure.
>
>c. Delete all keys other than those listed in step 6.
>
>8. Disconnect the printer cable from the computer, and then restart the
>computer.
>
>9. Reconnect the printer cable to the computer, install the printer
>according to the manufacturer's installation instructions, and then try to
>print a test page.
>
>Hope this helps! Please try the suggestions above and let me know the
>results at your earliest convenience. I look forward to hearing from you
>soon.
>
>Have a nice week!
>
>-------------------------------------------------------
>Please note that the newsgroups are staffed weekdays by Microsoft Support
>professionals to answer your non-urgent, break/fix systems and
applications
>questions. Our goal is to provide 24 hour response to all questions.
>
>If this response time does not meet your needs, please contact Customer
>Service and Support (CSS) for more immediate assistance. For more
>information on available CSS services, please click here:
>http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq60
7
>.
>
>If you are outside the United States, please visit our International
>Support page: http://support.microsoft.com/common/international.aspx
>-------------------------------------------------------
>
>Sincerely,
>Tom Che
>Microsoft Online Partner Support
>
>When responding to posts, please "Reply to Group" via your newsreader so
>that others may learn and benefit from your issue.
>
>=====================================================
>Business-Critical Phone Support (BCPS) provides you with technical phone
>support at no charge during critical LAN outages or "business down"
>situations. This benefit is available 24 hours a day, 7 days a week to all
>Microsoft technology partners in the United States and Canada.
>
>This and other support options are available here:
>BCPS:
>https://partner.microsoft.com/US/technicalsupport/supportoverview/40010469
>Others: https://partner.microsoft.com/US/technicalsupport/supportoverview/
>
>If you are outside the United States, please visit our International
>Support page: http://support.microsoft.com/common/international.aspx.
>=====================================================
>This posting is provided "AS IS" with no warranties, and confers no rights.
>
>--------------------
>>From: "Newbie" <newbie@xxxxxxxxxxx>
>>References: <eMdP0wiYFHA.3164@xxxxxxxxxxxxxxxxxxxx>
><w1Dv3OoYFHA.3336@xxxxxxxxxxxxxxxxxxxxx>
>>Subject: Re: Print Spooler keeps stopping on a new Dell Latitude running
>XP SP2
>>Date: Fri, 27 May 2005 08:14:05 -0400
>>Lines: 180
>>X-Priority: 3
>>X-MSMail-Priority: Normal
>>X-Newsreader: Microsoft Outlook Express 6.00.2900.2527
>>X-RFC2646: Format=Flowed; Original
>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2527
>>Message-ID: <e4azUWrYFHA.2128@xxxxxxxxxxxxxxxxxxxx>
>>Newsgroups: microsoft.public.windowsxp.help_and_support
>>NNTP-Posting-Host: gw1.gennum.com 209.47.33.228
>>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP15.phx.gbl
>>Xref: TK2MSFTNGXA01.phx.gbl
>microsoft.public.windowsxp.help_and_support:148407
>>X-Tomcat-NG: microsoft.public.windowsxp.help_and_support
>>
>>Hi,
>>
>>I'll try the registry fix later on today when I can get a hold of the
>>laptop. It seems though, it's not related to drivers as I've tried
>>installing even a dummy printer picked from the list of available
printers
>>in XP, still no good. I can always restart the service but as soon as I
>try
>>to do anything to do with printing (bringing up the Print selection page
>>from within programs, or browsing through the printer selection would
make
>>the spooler to stop).
>>
>>Event Viewer doesn't show useful information as it tells the spooler has
>>beens stopped for x times, but nothing more. Would DrWatson help to
>>troubleshoot?
>>
>>Thanks,
>>
>>Simon
>>
>>
>>"Tom Che [MSFT]" <v-tomche@xxxxxxxxxxxxxxxxxxxx> wrote in message
>>news:w1Dv3OoYFHA.3336@xxxxxxxxxxxxxxxxxxxxxxxx
>>> Hi Simon,
>>>
>>> Thanks for posting here.
>>>
>>> From your post, my understanding of this issue is: When you try to
>install
>>> a printer to some brand new Dell laptops with Windows XP SP2, the
Printer
>>> Spooler service stops. If this is not correct, please feel free to let
>me
>>> know.
>>>
>>> Based on my experience, you may refer to the following steps to
>>> troubleshooting:
>>>
>>> 1. When the service stopped, can you start it again? You may try to
>>> restart it from Services.msc snap-in or just run command "net start
>>> spooler". If the service cannot be restarted successfully, please go to
>>> next step.
>>>
>>> 2. Some old printer drivers are not compatible with XP SP2, and the
>>> incompatible driver may cause similar issue. Therefore, please download
>>> and install the latest driver (make sure it's compatible with SP2) for
>the
>>> printer from the Web site of the printer manufacture. Then test this
>>> issue.
>>>
>>> If the issue still occurs with compatible driver, please go to next
step.
>>>
>>> 3. Clean the printer subsystem completely and then reinstall the printer
>>> with latest driver:
>>> ------------------------------------------------
>>> WARNING: Using Registry Editor incorrectly can cause serious problems
>that
>>> may require you to reinstall your operating system. Microsoft cannot
>>> guarantee that problems resulting from the incorrect use of Registry
>>> Editor
>>> can be solved. Use Registry Editor at your own risk.
>>>
>>> Using this method will remove all of the printer drivers installed on
the
>>> system. You need to install the latest printer driver in order for the
>>> printer to work.
>>>
>>> a. Log into the system as an administrator, click Start >> Run, input
>>> regedit and click OK to run regedit.exe.
>>>
>>> b. Go to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print,
click
>>> Registry->Export Registry File on the menu, and export the current key
>to
>>> a
>>> REG file for backup. (Note: You may double click on the REG file in
>>> Windows Explorer to restore the original settings)
>>>
>>> c. Go to
>>>
>HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Environment\Windo
w
>>> s NT x86\Drivers, and then remove both the Version-2 and/or Version-3
>>> keys.
>>>
>>>
>>> d. Remove ALL SUB KEYS under
>>> HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Printers.
>(Note:
>>> DO NOT REMOVE THE PRINTERS KEY.)
>>>
>>> e. Go to
>>>
>HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Environment\Windo
w
>>> s NT x86\PrintProcessors, delete any processor that is not the
following:
>>>
>>> winprint
>>>
>>> f. Go to
>>> HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Providers,
>>> delete
>>> any provider that is not one of the following:
>>>
>>> Internet Print Provider
>>> LanMan Print Services
>>>
>>> g. Refer to
>>> [HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Monitors],
>>> delete any monitor that is not one of the following:
>>>
>>> BJ Language Monitor
>>> Local Port
>>> PJL Language Monitor
>>> Standard TCP/IP Port
>>> USB Monitor
>>> Windows NT Fax Monitor
>>> AppleTalk Printing Devices
>>> LPR Port
>>>
>>> h. Exit the registry editor.
>>>
>>> i. Remove all files from the following directories:
>>>
>>> %windir%\system32\spool\drivers\w32x86\2
>>> and/or
>>> %windir%\system32\spool\drivers\w32x86\3
>>>
>>> j. Reboot and install the latest printer driver.
>>>
>>> If the issue persists, please let me know the brand and model of the
>>> printer for further assistance.
>>>
>>> Hope this helps! Please try the suggestions above and let me know the
>>> results at your earliest convenience. I look forward to hearing from
you
>>> soon.
>>>
>>> Have a nice weekend!
>>>
>>> Sincerely,
>>>
>>> Tom Che
>>>
>>> Microsoft Online Partner Support
>>> Get Secure! - www.microsoft.com/security
>>> =====================================================
>>> When responding to posts, please "Reply to Group" via your newsreader so
>>> that others may learn and benefit from your issue.
>>> =====================================================
>>> This posting is provided "AS IS" with no warranties, and confers no
>>> rights.
>>>
>>> --------------------
>>>>From: "Newbie" <newbie@xxxxxxxxxxx>
>>>>Subject: Print Spooler keeps stopping on a new Dell Latitude running XP
>>>>SP2
>>>>Date: Thu, 26 May 2005 15:50:42 -0400
>>>>Lines: 17
>>>>X-Priority: 3
>>>>X-MSMail-Priority: Normal
>>>>X-Newsreader: Microsoft Outlook Express 6.00.2900.2527
>>>>X-RFC2646: Format=Flowed; Original
>>>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2527
>>>>Message-ID: <eMdP0wiYFHA.3164@xxxxxxxxxxxxxxxxxxxx>
>>>>Newsgroups: microsoft.public.windowsxp.help_and_support
>>>>NNTP-Posting-Host: gw1.gennum.com 209.47.33.228
>>>>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP09.phx.gbl
>>>>Xref: TK2MSFTNGXA01.phx.gbl
>>> microsoft.public.windowsxp.help_and_support:148229
>>>>X-Tomcat-NG: microsoft.public.windowsxp.help_and_support
>>>>
>>>>Hi,
>>>>
>>>>I have a weird problem with a few brand new laptops Dell Latitude D810
>and
>>>>D410. They have XP SP2 and the print spooler keeps stopping for no
>>> reason.
>>>>As soon as a printer is added, or during the process of adding a
printer,
>>>>the spooler gets stopped. Not sure what's causing it and the Event
>Viewer
>>>>doesn't show any useful information other than it tells the spooler
>>> service
>>>>has been stopped x times.
>>>>
>>>>I'm not sure where to start so hopefully someone may have an answer to
>>> this,
>>>>thanks.
>>>>
>>>>P.S. Could hardware be causing this?
>>>>
>>>>Simon
>>>>
>>>>
>>>>
>>>
>>
>>
>>
>
>

.

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