RE: Print Spooler keeps stopping on a new Dell Latitude running XP SP2
- From: v-tomche@xxxxxxxxxxxxxxxxxxxx (Tom Che [MSFT])
- Date: Fri, 27 May 2005 06:17:03 GMT
Hi Simon,
Thanks for posting here.
>From your post, my understanding of this issue is: When you try to install
a printer to some brand new Dell laptops with Windows XP SP2, the Printer
Spooler service stops. If this is not correct, please feel free to let me
know.
Based on my experience, you may refer to the following steps to
troubleshooting:
1. When the service stopped, can you start it again? You may try to
restart it from Services.msc snap-in or just run command "net start
spooler". If the service cannot be restarted successfully, please go to
next step.
2. Some old printer drivers are not compatible with XP SP2, and the
incompatible driver may cause similar issue. Therefore, please download
and install the latest driver (make sure it's compatible with SP2) for the
printer from the Web site of the printer manufacture. Then test this issue.
If the issue still occurs with compatible driver, please go to next step.
3. Clean the printer subsystem completely and then reinstall the printer
with latest driver:
------------------------------------------------
WARNING: Using Registry Editor incorrectly can cause serious problems that
may require you to reinstall your operating system. Microsoft cannot
guarantee that problems resulting from the incorrect use of Registry Editor
can be solved. Use Registry Editor at your own risk.
Using this method will remove all of the printer drivers installed on the
system. You need to install the latest printer driver in order for the
printer to work.
a. Log into the system as an administrator, click Start >> Run, input
regedit and click OK to run regedit.exe.
b. Go to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print, click
Registry->Export Registry File on the menu, and export the current key to a
REG file for backup. (Note: You may double click on the REG file in
Windows Explorer to restore the original settings)
c. Go to
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Environment\Window
s NT x86\Drivers, and then remove both the Version-2 and/or Version-3 keys.
d. Remove ALL SUB KEYS under
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Printers. (Note:
DO NOT REMOVE THE PRINTERS KEY.)
e. Go to
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Environment\Window
s NT x86\PrintProcessors, delete any processor that is not the following:
winprint
f. Go to
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Providers, delete
any provider that is not one of the following:
Internet Print Provider
LanMan Print Services
g. Refer to
[HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Monitors],
delete any monitor that is not one of the following:
BJ Language Monitor
Local Port
PJL Language Monitor
Standard TCP/IP Port
USB Monitor
Windows NT Fax Monitor
AppleTalk Printing Devices
LPR Port
h. Exit the registry editor.
i. Remove all files from the following directories:
%windir%\system32\spool\drivers\w32x86\2
and/or
%windir%\system32\spool\drivers\w32x86\3
j. Reboot and install the latest printer driver.
If the issue persists, please let me know the brand and model of the
printer for further assistance.
Hope this helps! Please try the suggestions above and let me know the
results at your earliest convenience. I look forward to hearing from you
soon.
Have a nice weekend!
Sincerely,
Tom Che
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
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--------------------
>From: "Newbie" <newbie@xxxxxxxxxxx>
>Subject: Print Spooler keeps stopping on a new Dell Latitude running XP SP2
>Date: Thu, 26 May 2005 15:50:42 -0400
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>Hi,
>
>I have a weird problem with a few brand new laptops Dell Latitude D810 and
>D410. They have XP SP2 and the print spooler keeps stopping for no
reason.
>As soon as a printer is added, or during the process of adding a printer,
>the spooler gets stopped. Not sure what's causing it and the Event Viewer
>doesn't show any useful information other than it tells the spooler
service
>has been stopped x times.
>
>I'm not sure where to start so hopefully someone may have an answer to
this,
>thanks.
>
>P.S. Could hardware be causing this?
>
>Simon
>
>
>
.
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