Re: Browser freezes with Windows XP update, shutdown problems

Rick C. wrote:
> After recently connecting a router to my home network and installing
> VIRobot virus protection and the shield firewall, I noticed 2
> problems on both of the computers connected to the network.
>
> Problem 1:
> When I try to update Windows XP home (sp2) with the latest updates, my
> browser (IE 6.0) freezes, I need to use task manager to kill task.
> Nothing is displayed in the browser, only the URL
> windowsupdate.microsoft.com in address bar.
>
> I have tried the alternate URL ttp://v5.windowsupdate.microsoft.com/
> as well as using the regsvr32.exe commands listed in many of the
> other update issue threads, still the same browser freeze issue.
>
> Problem 2:
> When trying to shutdown, screen displays "Windows is shutting down",
> then nothing else happens (computer does not shut down automatically).
>
>
> I have tried many of the suggestions posted, none have helped.
> Anyone ever hear of this update/shutdown issue or have any
> suggestions of things to try? Thanks
>
>
> Rick C.

Q1: Is there a problem getting to other websites, or, is it only Windows Update.

Suggestion A: Put some MS sites in Trusted Sites list of IE browser.
Internet Explorer > main menu /Tools/Internet Options >

Security Tab/ click on green icon Trusted Sites/click Sites button.

Look very closely at line that says:

"Require server verification (https:) for all sites in this zone" to
*clear* the selection.
(e.g. You want that to be un-checked (un-ticked)).

In the "Add this Web site to the zone:" field, add these entries to
list of "Trusted Sites" --

type
http://*.download.windowsupdate.com (click Add)

http://v5.windowsupdate.microsoft.com

https://v5.windowsupdate.microsoft.com (with HTTPS)

http://windowsupdate.microsoft.com

Click OK. Apply changes to IE browser.

Retry Windows Update.

Suggestion B: If still no joy, start on some research.
Look for file WindowsUpdate.log in your C:\Windows folder ( or it may be C:\WINNT on your system).

Use Notepad or Wordpad to open & view contents. Scan down to the very bottom. Copy the set of lines for that last session-date & paste back into a reply in here.

--
Maurice N
MVP Windows - Shell / User
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