Re: Help PLs! Script Error trying to open Help and Support.




CK Wrote:
> What happens is I hear the computer making the sound of processing and
> I
> think I get a second of the hourglass then nothing. Nothing at all. I
> have
> clicked the link under the Help in windows other than i.e. window. I
> also
> can not get any system 32 information. Which I guess I don't know of
> any way
> other than through the Help and Support link. I do try the link in
> the
> start menu as well.
>
> I have winXP Home sp1
>
> "CK" cmkodai(don'ttypethis)@direcway.com wrote in message
> news:%23I6iu%233oEHA.3564@xxxxxxxxxxxxxxxxxxxxxxx
> I have no idea what changed but I can not access Help and Support from
> any of the Windows links. Checked log files for some direction and
> found this in the Helpctr.log
>
> Script error:
> 2004/09/20 23:02:34
> 2004/09/20 23:02:34 Message : Object doesn't support this property or
> method
> 2004/09/20 23:02:34 Url : hcp://system/panels/NavBar.htm
>
> 2004/09/20 23:02:34 Line : 144
> 2004/09/20 23:02:34 Character: 1
> 2004/09/20 23:02:34 Code : 0
> 2004/09/20 23:02:34
> 2004/09/20 23:03:45
>
> Can someone please advise me.
>
> CK

If your "Help and Support" doesn't function any more
and you have the following error in your file

C:\WINDOWS\pchealth\helpctr\Logs\helpctr.log

Script error:
Message : Object doesn't support this property or method
Url : hcp://system/panels/NavBar.htm
Line : 144
Character: 1

then you should visit :

http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm

Just download the script fixwinxphelp.vbs to your hard disk,
run it (double click) and
if your virus scanner asks what to do,
accept the processing of the script.

The script is :

'fixwinxphelp.vbs - Repairs the damage done by Toni Arts EasyCleaner
'© Doug Knox - Modified 3/25/02 to account for XP over 2000 upgrades
'Based on information provided by Bill James (http://www.billsway.com)

On Error Resume Next

'Declare variables
Dim WSHShell, MyBox, p, p1, p2, p3, p4, q1, q2, q3, q4, t
Dim jobfunc

'Set the Windows Script Host Shell and assign values to variables
Set WSHShell = WScript.CreateObject("WScript.Shell")

p1 =
"HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9E00-3F9E-11D3-93C0-00C04F72DAF7}\1.0\0\win32\"
p2 =
"HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9E00-3F9E-11D3-93C0-00C04F72DAF7}\1.0\HELPDIR\"
p3 =
"HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9000-3F9E-11D3-93C0-00C04F72DAF7}\1.0\0\win32\"
p4 =
"HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9000-3F9E-11D3-93C0-00C04F72DAF7}\1.0\HELPDIR\"

Set fso = CreateObject("Scripting.FileSystemObject")
Set q = fso.GetSpecialFolder(0)

q1 = q & "\PCHealth\HelpCtr\Binaries\HelpCtr.exe\1"
q2 = q & "\PCHealth\HelpCtr\Binaries\HelpCtr.exe\"
q3 = q & "\PCHealth\HelpCtr\Binaries\HelpCtr.exe\2"
q4 = q & "\PCHealth\HelpCtr\Binaries\HelpCtr.exe\"

'Describe the funtion of the script for a dialog box

jobfunc = "This VB Script has repaired the damage done"
jobfunc = jobfunc & vbCR & "when you ran EasyCleaner on your Windows®
XP"
jobfunc = jobfunc & vbCR & "installation, by restoring the correct
Registry"
jobfunc = jobfunc & vbCR & "values for Help and Support."

'This section writes the correct values to the Registry

WSHShell.RegWrite p1, q1
WSHShell.RegWrite p2, q2
WSHShell.RegWrite p3, q3
WSHShell.RegWrite p4, q4

WshShell.Run("helpctr -regserver")

Set Wshshell = Nothing

t = "Confirmation"
MyBox = MsgBox (jobfunc, 4096, t)


--
Yves
.



Relevant Pages

  • Re: After update KB944338, ASP server fails
    ... Windows Script 5.6 for Windows XP and Windows 2000 ... If no luck you might want to ask in one of the scripting groups, the script experts may have seen these problems before and may have answers for you. ... As for the Microsoft employees telling you that there is no support unless you pay you can remind them that support with problems related to security updates is always free as long as the operating system is still in a support phase. ...
    (microsoft.public.win2000.general)
  • Re: Java Scripts do not work in IE
    ... Uncheck the box to Display a notification about every script error. ... Windows Script 5.6 for Windows 2000 and XP ... You cannot open a new Internet Explorer window or nothing occurs after you ...
    (microsoft.public.windows.inetexplorer.ie6.browser)
  • Re: Malicious Script HelpCtr.Exe
    ... Helpctr.exe and other Windows programs, make use of scripting to accomplish their tasks. ... Some of these scripts write to the registry and or file system, and Norton flags them as potentially harmful. ... > I have script blocking on as a default, but it appears not to have ... And even if you qualify for support they do not offer ...
    (microsoft.public.security)
  • Re: Malicious Script HelpCtr.Exe
    ... Helpctr.exe and other Windows programs, make use of scripting to accomplish their tasks. ... Some of these scripts write to the registry and or file system, and Norton flags them as potentially harmful. ... > I have script blocking on as a default, but it appears not to have ... And even if you qualify for support they do not offer ...
    (microsoft.public.windowsxp.security_admin)
  • Re: Group Policy (Network Printer)
    ... I will try the script. ... you can publish the printer in Windows 2000/2003 Active ... > about Internet Printing. ... > Microsoft Online Partner Support ...
    (microsoft.public.windows.server.sbs)