Re: Cannot display the page in Help and Support

Teri,

Here is my experience with the "Did you know?" section in Help Center:

I've observed this always happens with broadband connection. When I connected to internet using dial-up, Help and Support could connect to the internet and download the news block XML files (2 XML files will be downloaded, and then merged based one some criteria) and the "Did you know?" updated correctly. "Did you know?" actually reflects what;s in the XML file.

When using broadband (ADSL), I changed the value "EnableAutodial" to 1 in this key:

[HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings]

This works sometimes, but not consistently.

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


"Teri Sauriol" <teris@xxxxxxxxx> wrote in message news:O9byJJGPFHA.2132@xxxxxxxxxxxxxxxxxxxxxxx
I have the opposite error of everything working in the Help and Support Center except the "Did you know" section. It shows as connecting/updating at first and then replies with prompting the network wizard to be ran. The network wizard was ran with no changes to the error and the network connections all work just fine. For some reason, Did you know doesn't know it has an established network connection. (Cable modem and Dlink router all working great) Norton's Firewall 2002 and Norton's AV 2005.

1. Tried the pchealth.inf reinstall - no change
2. enabled "permit all"  for the Help Centre in Firewall - no change
3. Deleted the newsver.xml and rebooted - no change

Microsoft currentlly trying to come up with suggestions.
Any takers here?

Teris
"Wesley Vogel" <123WVogel955@xxxxxxxxxxx> wrote in message news:uukfPi7OFHA.1500@xxxxxxxxxxxxxxxxxxxxxxx 
Clicking "Related Topics" and other hyperlinks cause "Cannot display the
page" error in Help and Support Center
http://www.winxptutor.com/helpctrscripting.htm

Troubleshooting problems with Help and Support Center
http://windowsxp.mvps.org/helpctr.htm

--
Hope this helps.  Let us know.

Wes
MS-MVP Windows Shell/User

In news:2D0417CD-8584-4839-8D3F-E459F759CF54@xxxxxxxxxxxxx,
Vijai-novice <Vijai-novice@xxxxxxxxxxxxxxxxxxxxxxxxx> hunted and pecked:

Computer novice needs help in simplistic plain language.

I recently tried to use the XP Pro support and help section only to
repeatedly get the message

"Cannot display the page
 The page you are trying to view has an incorrect address and cannot be
displayed. Please try another page."

This error message appears anytime I attempt to use the Search, Pick a
help topic, and Ask for assistance choices.

The sections entitled "Pick a task and Did you know" function properly.

I am currently running XP Pro with SP2 installed and I believe I am
current on all windows updates.

I am also running adaware spy software, All-in-One Secretmaker utility as
well as Norton Antivirus with current definitions.

I recently installed cable modem and a wireless router in my home and I
currently have 2 wireless pcs sharing the internet connection.

Part of my problem is I don't know when the help and support center in XP
stopped functioning, e.g. when SP2 was installed months and months ago or
just recently when the wireless network was installed because I didn't
have a need for the help section for some time. Hence I don't have any
idea as to whether some change I have made caused the problem.

P.S. ---Since I consider myself a novice user I am usually quite nervous
about making registry modifications.---in fear of making things
worse-----------If that is part of what I must do to correct the problem,
please be explicit ---step by step---of what I should do.

Any help would be greatly appreciated.

Vijai 




.

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