Re: Desktop blank..

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In safe mode the screen is black with "safe mode" in the four corners.
In regular mode, no desk top icons or start menu but sound works as
Windows starts and mouse and cursor work, just nothing to click. Tried restoring to an earlier date but that did nothing. In regular mode
Alt. Ctrl. Del. will allow tasks to be started. I added users and
got nothing. Deleted the original user and nothing change on reboot.


Rick "Nutcase" Rogers wrote:

Hi Dennis,

She (probably) has a corrupt profile. There is generally no recovering it. What she needs to do is logon as administrator and create a new profile for herself, then copy the old user data into it. To access the default administrator account:

In WinXP Pro, hit ctrl+alt+delete twice at the logon screen and type it in.

In WinXP Home, you must restart and enter Safe mode by hitting F8 at startup. The administrator logon will be one of the options.

How to Copy User Data to a New User Profile
http://support.microsoft.com/?kbid=811151


.



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