Re: Black screen pop up
From: Nepatsfan (nepatsfan_at_SBXXXVIII.com)
Date: 03/01/05
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Date: Tue, 1 Mar 2005 16:55:56 -0500
See comments inline.
-- Nepatsfan "Lady In Need" <LadyInNeed@discussions.microsoft.com> wrote in message news:E4855ECA-0EB9-40AF-8540-B9825B8DBB74@microsoft.com... > Hi Nepatsfan :) > Here we go. I checked the System Status page and Virus > definitions say > 2/27/05 so they're updated. Everything on the page is green > checked. So > that's a good thing. (still odd that Panda picked up 67 > infected things > Nortons didn't: RAV picked up 5 and Bit Defender picked up 7.. > lol) Full > system scan is 2/28 because I did one yesterday (no > infections). Not sure > what previous date was so I'll keep an eye on that. Because it > says in > Scheduled tasks that the Status is 'Could not Start' It's not unusual for another companies virus scanner to report that it found a few items that Norton missed but when you say that Panda found 67 that makes me wonder just how good a job Norton is doing. > As for the no support available? Yes I did go through Symantec > Support and > when I put in my version was 2003 they came back with 'The 2003 > version has > been discontinued and no manuals are available. No online > Support and No > telephone support is available. I guess this is their way of > getting you to > update to a newer version? :( > So all in all I have to agree with you that Norton's isn't > helping but > hindering. Esp if you can't even get support! Plus I still > can't 'get into > Norton's' the usual way. I have to go through Norton's > Firewall shortcut. > Now.. here's an odd thing. I checked my Scheduled Tasks folder > this > morning. Just to see if the 5 min was still there (not 10 like > I tried to > change it to... thinking maybe it'd mysteriously change back to > 10 min lol) > Guess what it said? 4 hours!! I'm truly stumped now. > Although the 4 hrs is > a blessing cuz those 5 min pop ups were driving me crazy!! > So now that the NetDetect time has been changed are the popups still popping? Post back and update us if you can. > So I guess it's decision time, huh? And if I do remove it, > pray that ends > this whole friggin problem. You've been SOOOOOOOOOO very > helpful and I'm > deeply grateful for all the time and advice you've so > generously given. > Before you decide to scrap Norton you might want to consider uninstalling and reinstalling it to see if this takes care of the problems. On the other hand, if you've lost confidence in it's ability to protect your computer, it may be time try another product. Not to beat up on Norton but some users have had problems uninstalling NAV 2003 from within Add/Remove programs. Here's a link that includes instructions on a procedure to follow just in case: http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001092114452606 This is something you should only resort to if your first attempt to uninstall NAV fails. > To the other posters thanks for the info. I appreciate it. > > > "Nepatsfan" wrote: > >> Let's start with your virus definitions. Open Norton Antivirus >> and look on the System Status page. Here you'll see the date >> when >> you're virus definitions were last updated. If it's within the >> last week, then you're still receiving automatic updates. If >> it's >> not, then you've got a problem. Also what date is listed under >> Full System scan? Once again, if it's not within the last week >> you've got a problem. >> >> Why do you say "no support is available"? Have you contacted >> Symantec support about this problem? Were you told that, even >> though you paid to renew your subscription through July of >> 2005, >> you're not entitled to tech support? >> >> On the question of uninstalling Norton and using another >> companies products, that's up to you. The most important >> concern >> with any of these products is whether they're doing what >> they're >> supposed to do and doing it quietly. In your case, Norton >> seems >> to have failed on both counts. >> >> The best free firewall is Zone Alarm. It's available here: >> http://www.zonelabs.com/store/content/catalog/products/sku_list_za.jsp >> The best free antivirus program is AVG. It's available here: >> http://free.grisoft.com/freeweb.php/doc/2/ >> >> Finally, it wouldn't suprise me if after installing another >> antivirus program and uninstalling Norton that the pop up >> problem >> stopped. >> >> Keep us posted on your progress >> >> -- >> Nepatsfan >> "Lady In Need" <LadyInNeed@discussions.microsoft.com> wrote in >> message >> news:158846DE-82A7-4F5E-AECF-9C224D15BB9C@microsoft.com... >> > With Nortons.... Although auto protect and auto updates is >> > on >> > and I see an >> > occasional notice that my virus definitions have been >> > updated I >> > decided to do >> > an automatic live update. And it couldn't finish. Gave me an >> > error message >> > and said to contact support. So I checked my version (which >> > is >> > good til July) >> > and which I thought was new. It isn't!! Its 2003! So no >> > support is >> > available. :( What should I do? (I think this explains why >> > Panda showed 67 >> > infections a week ago. Nortons isn't updating its >> > definitions??) Should I >> > uninstall it and download something else? If so, What's a >> > good >> > free av and >> > firewall? Thanks!! :) Will that end this pop up window if I >> > do?? >> > >> > >> > >> > >> > >> > "Nepatsfan" wrote: >> > >> >> I've only seen something similar to what you've described >> >> once. >> >> It was on a computer that had McAfee VirusScan installed >> >> and >> >> set >> >> to automatically check for updates. To make a long story >> >> short, >> >> there were multiple outdated entries in the Scheduled Tasks >> >> folder. Once they were deleted, the problem stopped. >> >> >> >> That said, here's what I'd do if it was my computer. >> >> >> >> The next time you see the black box (it's called a command >> >> prompt >> >> window) pop up, write down the time that your computer >> >> displays >> >> in the lower right corner of your monitor (don't rely on >> >> any >> >> other time source). Record at least three instances of this >> >> happening. >> >> >> >> Go to Start -> Run and type eventvwr.msc in the Open box >> >> and >> >> click OK. >> >> This will start the Event Viewer. >> >> In the left hand pane select Application. >> >> See if there are any entries in the right hand pane that >> >> correspond with the times you recorded earlier. >> >> Any entries that are listed as Warning or Error would be >> >> worth >> >> investigating. >> >> Do the same for the System entry in the left pane. >> >> >> >> Next, open Control Panel and double click Scheduled Tasks. >> >> (Note: If you see a page with "Pick a Category" up top, >> >> select >> >> Performance and Maintenance. The Scheduled Tasks icon will >> >> at >> >> the >> >> bottom). >> >> In the Scheduled Tasks window select Advanced on the >> >> toolbar >> >> at >> >> the top. >> >> Select View log from the menu that drops down. >> >> Once again, see if there are any entries whose time matches >> >> the >> >> pop ups. >> >> >> >> Post back if you find any matches. >> >> -- >> >> Nepatsfan >> >> "Lady In Need" <LadyInNeed@discussions.microsoft.com> wrote >> >> in >> >> message >> >> news:A88CAC7C-E093-4529-9D1A-608E3606DEB8@microsoft.com... >> >> > Please??? >> >> > >> >> > "Lady In Need" wrote: >> >> > >> >> >> Anyone????? >> >> >> >> >> >> "Lady In Need" wrote: >> >> >> >> >> >> > It started yesterday.... about every 5 minutes I get >> >> >> > a >> >> >> > small black screen >> >> >> > pop up. It doesn't stay. Just appears then >> >> >> > disappears. >> >> >> > I've run updated >> >> >> > Ad-adaware, Spybot, 3 different online virus scans >> >> >> > etc... >> >> >> > but to no avail. >> >> >> > Any suggestions? >> >> >> >> >> >> >> >> >>
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