Re: Black screen pop up
From: Nepatsfan (nepatsfan_at_SBXXXVIII.com)
Date: 03/01/05
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Date: Tue, 1 Mar 2005 09:57:04 -0500
Let's start with your virus definitions. Open Norton Antivirus
and look on the System Status page. Here you'll see the date when
you're virus definitions were last updated. If it's within the
last week, then you're still receiving automatic updates. If it's
not, then you've got a problem. Also what date is listed under
Full System scan? Once again, if it's not within the last week
you've got a problem.
Why do you say "no support is available"? Have you contacted
Symantec support about this problem? Were you told that, even
though you paid to renew your subscription through July of 2005,
you're not entitled to tech support?
On the question of uninstalling Norton and using another
companies products, that's up to you. The most important concern
with any of these products is whether they're doing what they're
supposed to do and doing it quietly. In your case, Norton seems
to have failed on both counts.
The best free firewall is Zone Alarm. It's available here:
http://www.zonelabs.com/store/content/catalog/products/sku_list_za.jsp
The best free antivirus program is AVG. It's available here:
http://free.grisoft.com/freeweb.php/doc/2/
Finally, it wouldn't suprise me if after installing another
antivirus program and uninstalling Norton that the pop up problem
stopped.
Keep us posted on your progress
-- Nepatsfan "Lady In Need" <LadyInNeed@discussions.microsoft.com> wrote in message news:158846DE-82A7-4F5E-AECF-9C224D15BB9C@microsoft.com... > With Nortons.... Although auto protect and auto updates is on > and I see an > occasional notice that my virus definitions have been updated I > decided to do > an automatic live update. And it couldn't finish. Gave me an > error message > and said to contact support. So I checked my version (which is > good til July) > and which I thought was new. It isn't!! Its 2003! So no > support is > available. :( What should I do? (I think this explains why > Panda showed 67 > infections a week ago. Nortons isn't updating its > definitions??) Should I > uninstall it and download something else? If so, What's a good > free av and > firewall? Thanks!! :) Will that end this pop up window if I > do?? > > > > > > "Nepatsfan" wrote: > >> I've only seen something similar to what you've described >> once. >> It was on a computer that had McAfee VirusScan installed and >> set >> to automatically check for updates. To make a long story >> short, >> there were multiple outdated entries in the Scheduled Tasks >> folder. Once they were deleted, the problem stopped. >> >> That said, here's what I'd do if it was my computer. >> >> The next time you see the black box (it's called a command >> prompt >> window) pop up, write down the time that your computer >> displays >> in the lower right corner of your monitor (don't rely on any >> other time source). Record at least three instances of this >> happening. >> >> Go to Start -> Run and type eventvwr.msc in the Open box and >> click OK. >> This will start the Event Viewer. >> In the left hand pane select Application. >> See if there are any entries in the right hand pane that >> correspond with the times you recorded earlier. >> Any entries that are listed as Warning or Error would be worth >> investigating. >> Do the same for the System entry in the left pane. >> >> Next, open Control Panel and double click Scheduled Tasks. >> (Note: If you see a page with "Pick a Category" up top, select >> Performance and Maintenance. The Scheduled Tasks icon will at >> the >> bottom). >> In the Scheduled Tasks window select Advanced on the toolbar >> at >> the top. >> Select View log from the menu that drops down. >> Once again, see if there are any entries whose time matches >> the >> pop ups. >> >> Post back if you find any matches. >> -- >> Nepatsfan >> "Lady In Need" <LadyInNeed@discussions.microsoft.com> wrote in >> message >> news:A88CAC7C-E093-4529-9D1A-608E3606DEB8@microsoft.com... >> > Please??? >> > >> > "Lady In Need" wrote: >> > >> >> Anyone????? >> >> >> >> "Lady In Need" wrote: >> >> >> >> > It started yesterday.... about every 5 minutes I get a >> >> > small black screen >> >> > pop up. It doesn't stay. Just appears then disappears. >> >> > I've run updated >> >> > Ad-adaware, Spybot, 3 different online virus scans etc... >> >> > but to no avail. >> >> > Any suggestions? >> >> >>
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