RE: here's a FIX for Help and Support issue...
From: jmike (jmike_at_discussions.microsoft.com)
Date: 02/15/05
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Date: Tue, 15 Feb 2005 04:09:08 -0800
Oh, by the way... If you ever find you have to restore a backup that was
created with XP SP2, it will NOT restore under XP SP1! That is, you cannot
reinstall SP1 and the do a restore from there (which was backed up with SP2).
It will not work and will give you a couple of gray hairs in the process. You
must install SP2 first, then the restore goes ok.
"jmike" wrote:
> OK, here is what I figured out... 40 returns on the KB search is probably all
> there is. I had an "interesting" day trying to figure this out. Just when my
> computer seemed to be functioning smoothly, I decided to tempt fate and
> remove SP2 to see how many returns came back with XP SP1. Let's just say it
> all went downhill from there. Without going into all the depressing details,
> I just got operational again today. One should not tempt fate or mess with a
> computer that is running well. Anyway, under SP1 I only got 40 results also,
> so I'm beginning to think that I am imagining getting more. Anythings
> possible, I guess. Bottom line... I'm happy with 40 too. End of story for me,
> unless someone else figures out how to get more. I am burned out on this.
>
> "jmike" wrote:
>
> >
> > Definitely a longshot coincidence. Anyway, thanks for the help. You are
> > right about the responses over about 10 or 15 not usually being much help,
> > but its the idea that it is not working correctly and needs to be fixed.
> >
> > Your idea that the problem might be another program that integrates with IE
> > is very interesting. I touched on that by disabling all the add-ons in IE but
> > went no further with it. Now I think I'll investigate more thoroughly, as you
> > have suggested. I'll get back to you with any results. Thanks again.
> >
> > "imtigger" wrote:
> >
> > > Sorry if you were confused by my post... it's funny cause the timing caused
> > > a misunderstanding. I wasn't responding to your 'issue' re: 41 responses.
> > > I was basically trying to help other people with that "old" issue that we
> > > had discussed back in Aug.
> > >
> > > The issue for me was never resolved then out of the blue, some guy overseas
> > > contacted me and gave me the DAP solution and it fixed it perfectly. I was
> > > elated that it was finally fixed AND that the solution was so simple! Then,
> > > at 2am (or so) after fixing this 1-2 year pest of a problem, I came to this
> > > board to let others know how it was easily fixed.
> > >
> > > You just happened to have posted your "new" problem to these boards just as
> > > I was posting my solution to your 'old' problem. Quite a coincidence I'd
> > > say! Weird!
> > >
> > > Now... on to your new problem: I'll look around myself and see what I can
> > > come up with for the return of only 41 results... I as well have the same
> > > problem, but I don't really see it as a problem yet because usually only the
> > > 1st 10-15 results have anything to do with what I'm looking for. If I need
> > > more in-depth results, I go directly to the MKB on the web.
> > >
> > > Let me know if you solve that, I'll do the same. Maybe it has something to
> > > do with DAP, or in your case, some other type of download program.... OR a
> > > program that integrates itself into IE. I believe THAT is where the problem
> > > was linked with Download Accelerator. Therefore, it could be ANY program
> > > that integrates itself with IE that could be causing the trouble for the Help
> > > and Support Center.
> > >
> > > Maybe you could 'try' to uninstall IE completely, then do a fresh re-install
> > > of IE? ... or maybe install Firefox instead and see if that makes a diff???
> > > Just some ideas. It seems IE causes the trouble for Help and Support Center.
> > >
> > > Good luck!
> > >
> > > Dan B
> > > imtigger
> > >
> > >
> > > "jmike" wrote:
> > >
> > > > imtigger,
> > > >
> > > > Although you didn't reply directly to my post regarding Help and Support
> > > > Center search issues, your post follows mine and deals with the problem. In
> > > > fact we posted some issues back in August for the same problem.
> > > >
> > > > I do not have DAP or any download manager installed. I get some (41)
> > > > responses but not as many as I think would be available if KB Search was
> > > > working correctly. I just reformatted my HDD and started over and I have the
> > > > same problem, so something else must be causing it. I did not try Help and
> > > > Support Center before I installed SP2 so I don't know if that is the cause or
> > > > not.
> > > >
> > > > Thanks for your response.
> > > >
> > > >
> > > >
> > > > "imtigger" wrote:
> > > >
> > > > > I hope this info helps some of you that had the same problem as me that was
> > > > > driving me crazy for just about a year.
> > > > >
> > > > > If you enter a help inquiry and you never get any replies from the Microsoft
> > > > > Knowledge Base... and/or your "did you know..." never updates, try this
> > > > > solution:
> > > > >
> > > > > DAP (Download Accelerator Program) is the problem, you don't have to
> > > > > uninstall it, you just need to uncheck the IE integration from the options
> > > > > menu and BAM! You get your online search capabilites back.
> > > > >
> > > > > You can still download with DAP by right-clicking and clicking "download
> > > > > with DAP" through IE, and it works perfect.
> > > > >
> > > > > I hope those with this same problem can see this post! It was driving me
> > > > > NUTZ!
> > > > >
> > > > > Take care all...
> > > > >
> > > > > Dan B
> > > > > imtigger
> > > > >
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- In reply to: jmike: "RE: here's a FIX for Help and Support issue..."
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