RE: here's a FIX for Help and Support issue...

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From: jmike (jmike_at_discussions.microsoft.com)
Date: 02/14/05 

Date: Mon, 14 Feb 2005 02:39:06 -0800

Definitely a longshot coincidence. Anyway, thanks for the help. You are
right about the responses over about 10 or 15 not usually being much help,
but its the idea that it is not working correctly and needs to be fixed.

Your idea that the problem might be another program that integrates with IE
is very interesting. I touched on that by disabling all the add-ons in IE but
went no further with it. Now I think I'll investigate more thoroughly, as you
have suggested. I'll get back to you with any results. Thanks again.

"imtigger" wrote:

> Sorry if you were confused by my post... it's funny cause the timing caused
> a misunderstanding. I wasn't responding to your 'issue' re: 41 responses.
> I was basically trying to help other people with that "old" issue that we
> had discussed back in Aug.
>
> The issue for me was never resolved then out of the blue, some guy overseas
> contacted me and gave me the DAP solution and it fixed it perfectly. I was
> elated that it was finally fixed AND that the solution was so simple! Then,
> at 2am (or so) after fixing this 1-2 year pest of a problem, I came to this
> board to let others know how it was easily fixed.
>
> You just happened to have posted your "new" problem to these boards just as
> I was posting my solution to your 'old' problem. Quite a coincidence I'd
> say! Weird!
>
> Now... on to your new problem: I'll look around myself and see what I can
> come up with for the return of only 41 results... I as well have the same
> problem, but I don't really see it as a problem yet because usually only the
> 1st 10-15 results have anything to do with what I'm looking for. If I need
> more in-depth results, I go directly to the MKB on the web.
>
> Let me know if you solve that, I'll do the same. Maybe it has something to
> do with DAP, or in your case, some other type of download program.... OR a
> program that integrates itself into IE. I believe THAT is where the problem
> was linked with Download Accelerator. Therefore, it could be ANY program
> that integrates itself with IE that could be causing the trouble for the Help
> and Support Center.
>
> Maybe you could 'try' to uninstall IE completely, then do a fresh re-install
> of IE? ... or maybe install Firefox instead and see if that makes a diff???
> Just some ideas. It seems IE causes the trouble for Help and Support Center.
>
> Good luck!
>
> Dan B
> imtigger
>
>
> "jmike" wrote:
>
> > imtigger,
> >
> > Although you didn't reply directly to my post regarding Help and Support
> > Center search issues, your post follows mine and deals with the problem. In
> > fact we posted some issues back in August for the same problem.
> >
> > I do not have DAP or any download manager installed. I get some (41)
> > responses but not as many as I think would be available if KB Search was
> > working correctly. I just reformatted my HDD and started over and I have the
> > same problem, so something else must be causing it. I did not try Help and
> > Support Center before I installed SP2 so I don't know if that is the cause or
> > not.
> >
> > Thanks for your response.
> >
> >
> >
> > "imtigger" wrote:
> >
> > > I hope this info helps some of you that had the same problem as me that was
> > > driving me crazy for just about a year.
> > >
> > > If you enter a help inquiry and you never get any replies from the Microsoft
> > > Knowledge Base... and/or your "did you know..." never updates, try this
> > > solution:
> > >
> > > DAP (Download Accelerator Program) is the problem, you don't have to
> > > uninstall it, you just need to uncheck the IE integration from the options
> > > menu and BAM! You get your online search capabilites back.
> > >
> > > You can still download with DAP by right-clicking and clicking "download
> > > with DAP" through IE, and it works perfect.
> > >
> > > I hope those with this same problem can see this post! It was driving me
> > > NUTZ!
> > >
> > > Take care all...
> > >
> > > Dan B
> > > imtigger
> > >

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