Re: Windows Update problem regarding wuauclt.exe and WindowsUpdate

From: Mark L. Ferguson (marfer_mvpREMOVE_at_hotmail.com)
Date: 02/12/05 

Date: Sat, 12 Feb 2005 13:18:47 -0600

Try turning off autoupdate. To repair all system files, go to Start/Run, and type (or paste in): SFC /SCANNOW 

-- 
Mark L. Ferguson (NOT an MS-MVP)
FAQ for MS AntiSpy (browser version) http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm
marfers notes for windows xp http://www.geocities.com/marfer_mvp/chatNotes.htm
.
"OBH" <OBH@discussions.microsoft.com> wrote in message news:BDAD3AE7-412D-4F7A-95C0-C4C1C67FAEFC@microsoft.com...
> Thanks Mark, I tried that. The drive is not the problem though. The file is
> there but when I try to read it with notepad, I get an error message that it
> is being used by another application. I get a very similar message when I try
> to read it with Filealyzer but it still manages to get a hex dump and from
> that, I can see that the file is being updated. When I was writing this
> yesterday, the last entry in the log was:
> Time stamp: Friday, February 11, 2005 8:24:04 AM
>
> That time corresponded to the last time the Automatic Updater gave me an
> error message. If the file is being used by another application, like the
> error message is telling me, is there a way to see what application is using
> it? If not, I may just turn off the reporting feature and do the updates
> manually. I'm an Opera user so I open IE for a few minutes almost every day
> to empty my Hotmail junk mail folder so I can check for updates at the same
> time.
>
>
> "Mark L. Ferguson" wrote:
>
>> Storage medium errors cause an unexpected program crash in Windows XP:
>> http://support.microsoft.com/default.aspx?scid=kb;en-us;884070
>>
>>
>> -- 
>>
>> Mark L. Ferguson (NOT an MS-MVP)
>> FAQ for MS AntiSpy (browser version) http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm
>> marfers notes for windows xp http://www.geocities.com/marfer_mvp/chatNotes.htm
>> ..
>> "OBH" <OBH@discussions.microsoft.com> wrote in message news:1CCE29FD-782A-4E75-930D-CC86F7448E89@microsoft.com...
>> > I'm getting an error message saying that Windows Updater has to shut down and
>> > wanting to know if I want to tell MS about the problem. I sent it a few times
>> > but stopped letting it. I used EVENTVWR to get more info and here are the
>> > results:
>> > Category:(100)
>> > Event ID: 1000
>> > Faulting application wuauclt.exe, version 5.4.3790.2182, faulting module
>> > wuauclt.exe, version 5.4.3790.2182, fault address 0x0000c0b5.
>> >
>> > Then the next event is:
>> > Category: (100)
>> > Event ID: 1005
>> > Windows cannot access the file C:\WINDOWS\WindowsUpdate.log for one of the
>> > following reasons:  there is a problem with the network connection, the disk
>> > that the file is stored on, or the storage  drivers installed on this
>> > computer; or the disk is missing.  Windows closed the program
>> > WindowsUpdate.log because of this error.
>> >
>> > Program: WindowsUpdate.log
>> > File: C:\WINDOWS\WindowsUpdate.log
>> >
>> > The error value is listed in the Additional Data section.
>> > User Action
>> > 1. Open the file again.  This situation might be a temporary problem that
>> > corrects itself when the program runs again.
>> > 2.  If the file still cannot be accessed and
>> > - It is on the network,  your network administrator should verify that
>> > there is not a problem with the network and that the server can be contacted.
>> > - It is on a removable disk, for example, a floppy disk or CD-ROM, verify
>> > that the disk is fully inserted into the computer.
>> > 3. Check and repair the file system by running CHKDSK. To run CHKDSK, click
>> > Start, click Run, type CMD, and then click OK. At the command prompt, type
>> > CHKDSK /F, and then press ENTER.
>> > 4. If the problem persists, restore the file from a backup copy.
>> > 5. Determine whether other files on the same disk can be opened. If not, the
>> > disk might be damaged. If it is a hard disk, contact your administrator or
>> > computer hardware vendor for  further assistance.
>> > Additional Data
>> > Error value: C000009C
>> > Disk type: 3
>> >
>> > I tried to access c:WINDOWS\WindowsUpdate.log with notepad and got a message
>> > that the file was being used by another application.
>> >
>> > I then tried using an application called Filealyzer and got a similar
>> > message. Clicking the Hex dump option, I can see entries made today so I
>> > don't think the problem is the drive. Filealyzer won't let me copy and paste
>> > the hex dump but it does produce the following report:
>> >
>> > ********************************************************************
>> > FileAlyzer © 2003 Patrick M. Kolla. All Rights Reserved.
>> > ********************************************************************
>> >
>> >
>> > File: C:\WINDOWS\WindowsUpdate.log
>> > Date: 2/11/2005 11:14:17 AM
>> >
>> >
>> > ***** General ******************************************************
>> >           Location: C:\WINDOWS\
>> >               Size: 708267
>> >            Version:
>> >             CRC-32: ?
>> >                MD5: ?
>> >          Read only: No
>> >             Hidden: No
>> >        System file: No
>> >          Directory: No
>> >            Archive: No
>> >      Symbolic link: No
>> >         Time stamp: Friday, February 11, 2005 8:24:04 AM
>> >           Creation: ?
>> >        Last access: ?
>> >         Last write: ?
>> > Not much info there but I am able to see that the file is being changed by
>> > the automatic updater. I turned off automatic updates and it appeared in the
>> > log. I turned Automatic updates back on and that also appeared in the log
>> > then about a minute later, the error message appeared again.
>> >
>> > This has been going on for a couple of days so I've been checking for
>> > updates manually and the first day, I had like 6 critical updates that I
>> > downloaded and installed.  Any suggestions on how to solve this puzzle would
>> > be appreciated.
>> >
>> >
>> >
>> >
>> >
>> >
>> >
>> >
>> >
>>
>>
>>

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