Re: Windows Update problem regarding wuauclt.exe and WindowsUpdate.log

From: Mark L. Ferguson (marfer_mvpREMOVE_at_hotmail.com)
Date: 02/12/05 

Date: Sat, 12 Feb 2005 08:46:27 -0600

Storage medium errors cause an unexpected program crash in Windows XP:
http://support.microsoft.com/default.aspx?scid=kb;en-us;884070 

-- 
Mark L. Ferguson (NOT an MS-MVP)
FAQ for MS AntiSpy (browser version) http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm
marfers notes for windows xp http://www.geocities.com/marfer_mvp/chatNotes.htm
.
"OBH" <OBH@discussions.microsoft.com> wrote in message news:1CCE29FD-782A-4E75-930D-CC86F7448E89@microsoft.com...
> I'm getting an error message saying that Windows Updater has to shut down and
> wanting to know if I want to tell MS about the problem. I sent it a few times
> but stopped letting it. I used EVENTVWR to get more info and here are the
> results:
> Category:(100)
> Event ID: 1000
> Faulting application wuauclt.exe, version 5.4.3790.2182, faulting module
> wuauclt.exe, version 5.4.3790.2182, fault address 0x0000c0b5.
>
> Then the next event is:
> Category: (100)
> Event ID: 1005
> Windows cannot access the file C:\WINDOWS\WindowsUpdate.log for one of the
> following reasons:  there is a problem with the network connection, the disk
> that the file is stored on, or the storage  drivers installed on this
> computer; or the disk is missing.  Windows closed the program
> WindowsUpdate.log because of this error.
>
> Program: WindowsUpdate.log
> File: C:\WINDOWS\WindowsUpdate.log
>
> The error value is listed in the Additional Data section.
> User Action
> 1. Open the file again.  This situation might be a temporary problem that
> corrects itself when the program runs again.
> 2.  If the file still cannot be accessed and
> - It is on the network,  your network administrator should verify that
> there is not a problem with the network and that the server can be contacted.
> - It is on a removable disk, for example, a floppy disk or CD-ROM, verify
> that the disk is fully inserted into the computer.
> 3. Check and repair the file system by running CHKDSK. To run CHKDSK, click
> Start, click Run, type CMD, and then click OK. At the command prompt, type
> CHKDSK /F, and then press ENTER.
> 4. If the problem persists, restore the file from a backup copy.
> 5. Determine whether other files on the same disk can be opened. If not, the
> disk might be damaged. If it is a hard disk, contact your administrator or
> computer hardware vendor for  further assistance.
> Additional Data
> Error value: C000009C
> Disk type: 3
>
> I tried to access c:WINDOWS\WindowsUpdate.log with notepad and got a message
> that the file was being used by another application.
>
> I then tried using an application called Filealyzer and got a similar
> message. Clicking the Hex dump option, I can see entries made today so I
> don't think the problem is the drive. Filealyzer won't let me copy and paste
> the hex dump but it does produce the following report:
>
> ********************************************************************
> FileAlyzer © 2003 Patrick M. Kolla. All Rights Reserved.
> ********************************************************************
>
>
> File: C:\WINDOWS\WindowsUpdate.log
> Date: 2/11/2005 11:14:17 AM
>
>
> ***** General ******************************************************
>           Location: C:\WINDOWS\
>               Size: 708267
>            Version:
>             CRC-32: ?
>                MD5: ?
>          Read only: No
>             Hidden: No
>        System file: No
>          Directory: No
>            Archive: No
>      Symbolic link: No
>         Time stamp: Friday, February 11, 2005 8:24:04 AM
>           Creation: ?
>        Last access: ?
>         Last write: ?
> Not much info there but I am able to see that the file is being changed by
> the automatic updater. I turned off automatic updates and it appeared in the
> log. I turned Automatic updates back on and that also appeared in the log
> then about a minute later, the error message appeared again.
>
> This has been going on for a couple of days so I've been checking for
> updates manually and the first day, I had like 6 critical updates that I
> downloaded and installed.  Any suggestions on how to solve this puzzle would
> be appreciated.
>
>
>
>
>
>
>
>
>

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