Re: Cannot read CD/DVD problem (with details)

From: Mark L. Ferguson (marfer_mvpREMOVE_at_hotmail.com)
Date: 02/11/05 

Date: Fri, 11 Feb 2005 06:29:34 -0600

The AutoRun feature or the AutoPlay feature does not work when you insert a CD-ROM in the drive:
http://support.microsoft.com/default.aspx?scid=kb;en-us;330135 

-- 
Mark L. Ferguson (NOT an MS-MVP)
FAQ for MS AntiSpy (browser version) http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm
marfers notes for windows xp http://www.geocities.com/marfer_mvp/chatNotes.htm
.
"Steve W" <stwysongREMOVE@sbcglobal.net> wrote in message news:ekLcdS4DFHA.3592@TK2MSFTNGP15.phx.gbl...
>I have searched and found this is a common problem.
>
> I have two optical drives that have functioned well for at least a year, a Plextor PX-320A DVD drive and a Plextor Premium CD. 
> Last week both drives stopped reading discs most of the time. If I put a disc in, the disc spins up but explorer either gives a 
> blank panel (no indication of a cd present) or gives an incorrect function error.
>
> Both drives are masters on separate channels with no other IDE devices and both act the same.
>
> I found that most of the time if I eject the disc with explorer, it will recognize the disc when I re-insert it. If I eject using 
> the players eject button it almost never reads an inserted disc.  I also found that once I get explorer to read a disc, it will 
> re-read the same disc properly if I use the players eject button.  But, if I put in a different disc using the player's eject 
> button it will not read it.
>
> It is possible that the disc is eventually read. I tried to install a 5 disc game but ran out of time part way through. When I 
> came back, an unrecognized disc had been installed and the installer was asking for the next disc. I might have gotten that disc 
> recognized before I left, but I don't think so.
>
> I have the most recent firmware for both drives.  I tried deleting the drives in device manager and redetecting. I also moved to 
> Windows SP2 and all updates, but I have the same problem.  I tried Microsoft's autoplay Autofix program and got this result (look 
> at the last paragraph):
>
> AutoFix [V5.2.3790.67]
> Time [2005-02-10 10:02:22]
> Microsoft Windows Version [5.1 (Service Pack 2) <2600>]
>
> Test [The Shell Hardware Detection service is running.] - Instance [N/A]:
>    Result [AutoStart Setting]: OK
>    Result [The Shell Hardware Detection service is running.]: OK
>
> Test [Policies] - Instance [E:\, Drive Type: 5]:
>    Result [HKCU\...\Policies!NoDrives]: OK {Absent}
>    Result [HKCU\...\Policies!NoDriveAutorun]: OK {Absent}
>    Result [HKCU\...\Policies!NoDriveTypeAutorun]: OK {Present}
>    Result [HKLM\...\Policies!NoDrives]: OK {Absent}
>    Result [HKLM\...\Policies!NoDriveAutorun]: OK {Absent}
>    Result [HKLM\...\Policies!NoDriveTypeAutorun]: OK {Absent}
>    Result [Driver level policies]: OK {
>        HKLM\...\Services\cdrom!Autorun (Present) <Allows>
>        HKLM\...\Services\cdrom\Parameters!Autorun (Absent) <Allows>
>        HKLM\System\CCS\Enum\...!AlwaysEnable (Absent) <Not set>
>        HKLM\System\CCS\Enum\...!AlwaysDisable (Absent) <Not set> }
>
> Test [Drive Notification] - Instance [E:\, Drive Type: 5]:
>    Result [Legacy Notification]: Problems
>    Result [AutoPlay V2 Notification]: Problems {Service (Silent) Shell (Deaf) }
>    >> Repair << [Legacy AutoPlay Event]
>      Step: No steps to take.
>      Result: This AutoPlay setting cannot be fixed. Either the device is malfunctioning, or the wizard cannot determine the 
> problem.
>    >> Repair << [Autoplay V2 Event]
>      Step: No steps to take.
>      Result: This AutoPlay setting cannot be fixed. Either the device is malfunctioning, or the wizard cannot determine the 
> problem.
>
>>> Required action: The wizard found problems but cannot fix them -> None
>
>
> The only events I can think of around the time this problem started were a new installation of ExactAudioCopy and iTunes. Also, I 
> accidently let EAC try to eject a disc with my case's front door closed.  However, both drives have the same problem and I don't 
> use the E: drive for those programs.
>
> Ideas please?
>