Re: problem with OEM / Microsoft responsibility

From: TR (tr_at_anonymous.biz)
Date: 02/06/05 

Date: Sun, 6 Feb 2005 16:48:00 -0500

This isn't one of their low-end retail machines that you see at Circuit
City, but a high-end Business machine (an e-PC42). There's no hidden
partition and, as far as I can see, no "non-destructive" option on the
recovery CD -- at least not one that is clearly marked.
Timo

"Carey Frisch [MVP]" <cnfrisch@nospamgmail.com> wrote in message
news:#EGousIDFHA.2180@TK2MSFTNGP12.phx.gbl...
> You do not have any support options with Microsoft.
> Since HP reinstalled their customized vesion of Windows XP,
> they are 100% responsible for Windows XP support issues.
>
> Did HP tell you how to perform a "non-destuctive" recovery?
>
> There is no download for any Windows XP system files from Microsoft.
>
> HP Pavilions that ship with Microsoft Windows XP do
> not come with Recovery CDs. Instead, they use a hidden
> space (partition) on the hard drive to store the recovery
> information.
>
> Read the following article thoroughly, then follow
> the steps outlined to perform a "non-destructive"
> recovery operation.
>
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=bph07145&pro
duct=71013&dlc=en&lang=en
>
> --
> Carey Frisch
> Microsoft MVP
> Windows XP - Shell/User
> Microsoft Newsgroups
>
> Be Smart! Protect Your PC!
> http://www.microsoft.com/athome/security/protect/default.mspx
>
> -------------------------------------------------------------------------- 

----
>
> "TR" wrote:
>
> | I am trying to restore a few default fonts (Arial and Courier New) on my
> | Windows XP Pro system which I bought from HP. The PC (an e-PC 42) came
> | bundled with a Windows XP Pro system image CD; HP tech support tells me
that
> | individual system files cannot be restored from the image CD, and that
my
> | only option is to restore a pristine system image -- the same as what
came
> | out of the box -- and reinstall every piece of software and system
update
> | I've installed since then. There is no emoticon that suffices here. I
have a
> | legit (albeit OEM) Win XP Pro license. What are my support options
through
> | Microsoft? Can I obtain a copy of Win XP Pro for the cost of the media,
> | since I already have a license?  HP says they cannot sell me one. Can I
> | download the font files I need from a Microsoft "system recovery"
server?
> | Thanks
> | Timo
>
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