problem with OEM / Microsoft responsibility

From: TR (tr_at_anonymous.biz)
Date: 02/06/05 

Date: Sun, 6 Feb 2005 15:23:54 -0500

I am trying to restore a few default fonts (Arial and Courier New) on my
Windows XP Pro system which I bought from HP. The PC (an e-PC 42) came
bundled with a Windows XP Pro system image CD; HP tech support tells me that
individual system files cannot be restored from the image CD, and that my
only option is to restore a pristine system image -- the same as what came
out of the box -- and reinstall every piece of software and system update
I've installed since then. There is no emoticon that suffices here. I have a
legit (albeit OEM) Win XP Pro license. What are my support options through
Microsoft? Can I obtain a copy of Win XP Pro for the cost of the media,
since I already have a license? HP says they cannot sell me one. Can I
download the font files I need from a Microsoft "system recovery" server?
Thanks
Timo

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