Re: PLEASE HELP - Crash
From: Bob Harris (rharris270[SPAM)
Date: 01/02/05
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Date: Sun, 2 Jan 2005 09:28:37 -0500
You might start by trying to eliminate potential hardware problems. For
exmaple, do a memory test, run from a DOS floppy. See this link for a free
tester:
In general, it might be a good idea to power off the PC and re-seat all PCI
boards and firm-up all connections to disks and other internal devices.
Does your PC have software to monitor the motherboard? Most modern PCs do.
If so, use it to watch the temperatures and voltages. If the temperatures
are high or the voltages are low, you will have a clue. In particular, heat
can cause a PC to shutdown and/or act oddly. If any question about
temperature, add more cooling.
Do you have a lot of things attached to the PC, that did not come with it,
and/or did you add several things inisde the box and/or replace anything?
Some PCs come with a power supply that is adeqaute for the original
configuration, but will not support unlimited upgrades. For example, a new
video card could be sucking a lot more power than the video chip on the
motherboard. Also, self-powered USB and self-powered firewire devices get
their power from the PC's power supply.
If hardware can be ruled out, then be sure to do a virus scan, with updated
antivirus definitions. Seemingly random failures can be virus related.
Scanning for non-virus malware (spyware, adware) is also a good idea, but
probably has nothing to do with your problem.
Finally, if no hardware and no virus, try some software testing/fixes:
1. Run CHKDSK C: /R form a command prompt, accept the offer to do it next
reboot, reboot. This may take an hour or so. If errors are found, run a
plain CHKDSK C: to see whether they were fixed. If not run CHKDSK with /R a
second time.
2. Try SCF /SCANNOW. This may prompt you for an XP CD. Note that this CD
must be the same service pack as the installation on the PC. If not, you
need to borrow one or make one via a process called slipstreaming.
3. Try a repair installion of XP. This can be done from the full retail
version CD (or retail upgrade), but usually not from an OEM CD. Here are
some links to repairing XP:
http://support.microsoft.com/default.aspx?scid=kb;en-us;315341
http://www.webtree.ca/windowsxp/repair_xp.htm
http://www.extremetech.com/print_article/0,3998,a=23979,00.asp
"Kaveh" <Kaveh@discussions.microsoft.com> wrote in message
news:692665DF-12EB-4FE3-8E99-9A386C7D620E@microsoft.com...
> Hey thanks for reading this
> I need help badly
>
> i run Windowes XP PRO
> Every now and then i have a random CRASH
>
> The desktop (including all icons, wallpaper, etc) along with the start
> menu, quick launch bar and taskbar (and system tray) all disappear and
> crash
> at the same time.
>
> What is left remaininng is everything else (including all internet
> connected
> programs, task manager works fine, mouse and keyboard are fine, i can
> launch
> new programs but EXPLORER seems to crash).
>
> Also when i minimize the reminaning programs, they disappear as well. If
> i
> minimize everything all that remains is a black screen (no nothing)
>
> Then i reboot and its all fine again - only to happen again.
>
> it seems to trigger itself when the computer gets busy
>
> Please help
> Here is my email
> azizi_kaveh@hotmail.com
>
> Here is my MSN
> kaveh_khoshteepzadeh@homail.com
>
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