Re: NEED HELP -- Windows Explorer locking up

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From: Alex (Alex_at_discussions.microsoft.com)
Date: 12/31/04 

Date: Fri, 31 Dec 2004 07:25:04 -0800

Ramesh,
Thanks for your note. I appreciate your help.

I used Shellexview and disabled all items in all three categories (non-ms)
-- icon, contextmenu and property*** handlers. No improvements.

Note: I am assuming I don't need to reboot my system after every inidividual
disable, right? I'm assuming I just need to disable each item via
Shellexview and then right-click on a desktop item. If the problem doesn't
immediately improve, I re-enable that item and move on to disabling the next
applicable item until something improves... Which unfortunately didn't
happen.

I could not find that registry key on my system. By "HKCU" I am assuming
you mean HKEY_CURRENT_USER. There is no Directory subfolder within that
registry key. (Excuse me if I'm not using the correct terminology... You'd
think being an ex-IBM'er, I'd know a little more about this stuff!)

I was able to view the error messages in the error log. Following is a copy
of the message I am receiving:

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 12/30/2004
Time: 2:55:28 PM
User: N/A
Computer: ALEX
Description:
Hanging application explorer.exe, version 6.0.2900.2180, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 65 78 70 6c 6f 72 explor
0018: 65 72 2e 65 78 65 20 36 er.exe 6
0020: 2e 30 2e 32 39 30 30 2e .0.2900.
0028: 32 31 38 30 20 69 6e 20 2180 in
0030: 68 75 6e 67 61 70 70 20 hungapp
0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0040: 61 74 20 6f 66 66 73 65 at offse
0048: 74 20 30 30 30 30 30 30 t 000000
0050: 30 30 00

Please let me know if you have any additional thoughts. Once again, I
appreciate your help. Happy New Year!
Alex

"Ramesh [MVP]" wrote:

> Alex,
>
> What exactly have you tried? Have you used Shellexview and disabled all of the following:
>
> icon handlers (non-ms)
> contextmenu handlers (non-ms)
> propertysheeet handlers (non-ms)
>
> Post the contents of this registry key:
> HKCU\Directory\Background\shellex\ContextMenuHandlers
>
> How do I view the error messages registered in Event Log?:
> http://www.winxptutor.com/eventlog.htm
>
>
> --
> Ramesh, Microsoft MVP
> Windows XP Shell/User
> http://windowsxp.mvps.org
>
>
> "Alex" <Alex@discussions.microsoft.com> wrote in message news:2A474D6C-3549-498E-9282-C854B6FFD43B@microsoft.com...
> Thanks for your help. Unfortunately, I tried everything and nothing seems to
> have worked; I don't see any changes.
>
> I seem to have some of/a combination of the symptoms that are listed via
> these links, but nothing concrete... Nothing that makes me go "THAT'S IT...
> That's the culprit!"
>
> Any additional advice is appreciated!
> Alex
>
>
> "Ramesh [MVP]" wrote:
>
> > Right-click is slow or weird behavior caused by context menu handlers:
> > http://windowsxp.mvps.org/slowrightclick.htm
> >
> > Right click causes and error and crashes Explorer.exe after installing Windows XP SP2?:
> > http://www.winxptutor.com/sp2/divxcrash.htm
> >
> > --
> > Ramesh, Microsoft MVP
> > Windows XP Shell/User
> > http://windowsxp.mvps.org
> >
> >
> > "krawdog" <krawdog@discussions.microsoft.com> wrote in message news:0841AE31-3C39-4C05-8335-82B79A6C9EC0@microsoft.com...
> > XP is not allowing me to do certain tasks after I attempt to do anything
> > administrative to the system, whether those tasks include deleting files,
> > creating shortcuts, etc. PLEASE HELP.
> >
> > For starters, I cannot right-click an icon on my desktop to create a
> > shortcut (or anywhere else, for that matter). When I right-click the file,
> > it thinks for a second (like the old hour glass) and then nothing happens.
> > Then, if I try to (normally) double-click that icon to open the file (or
> > program), it won't let me. XP seems to be hung-up.
> >
> > This is also happening in my folders. When I try to delete files using
> > right-clicks or from the manual top navbar menu system, the drop down menu
> > won’t even open. Furthermore, when I try to close the open folder using the
> > 'X' button in the upper right hand corner – you, know, the “close” button –
> > XP provides me one of those "error" noises. *BONK*
> >
> > So... When I open the Windows Task Manager, it says all open programs are
> > "running" even though that is apparently not the case. When I click "End
> > Task," it gives me that BONK "error" sound again. But after about five
> > seconds, the "End Program Now" menu finally box appears and I am able to end
> > the "hung-up" program. Note: When it finally closes, Windows provides me a
> > message saying Windows Explorer encountered an error and needed to shutdown.
> > Then, for a moment, the entire bottom OS taskbar disappears and then
> > reappears, as if Windows Explorer restarted itself.
> >
> > This sounds like an issue with Windows Explorer. ANY IDEAS WHAT TO DO???
> >
> > I'm thinking of trying to revert to a much older system image to restore my
> > system to hopefully before this was ever an issue (it's been about five
> > months since this started happening, about a month after I bought my new
> > ThinkPad!). UGH.
> >
> > Thanks for any help you can provide! Happy holidays!
> > Alex
> >
>

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